Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer experience management: toward implementing an evolving marketing concept
Christian Homburg, Danijel Jozić, Christina Kuehnl
Journal of the Academy of Marketing Science (2015) Vol. 45, Iss. 3, pp. 377-401
Closed Access | Times Cited: 795

Showing 26-50 of 795 citing articles:

Service Research Priorities: Managing and Delivering Service in Turbulent Times
Amy L. Ostrom, Joy M. Field, Darima Fotheringham, et al.
Journal of Service Research (2021) Vol. 24, Iss. 3, pp. 329-353
Closed Access | Times Cited: 212
Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis
Hyunsu Kim, Kevin Kam Fung So
International Journal of Hospitality Management (2021) Vol. 100, pp. 103082-103082
Closed Access | Times Cited: 206
Virtual brand community engagement practices: a refined typology and model
Linda D. Hollebeek, Biljana Jurić, Wenyan Tang
Journal of Services Marketing (2017) Vol. 31, Iss. 3, pp. 204-217
Closed Access | Times Cited: 203
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age
Raouf Ahmad Rather, Linda D. Hollebeek
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102453-102453
Closed Access | Times Cited: 203
When value co-creation fails: Reasons that lead to value co-destruction
Henna Järvi, Anni‐Kaisa Kähkönen, Hannu Torvinen
Scandinavian Journal of Management (2018) Vol. 34, Iss. 1, pp. 63-77
Closed Access | Times Cited: 201
Loyalty Formation for Different Customer Journey Segments
Dennis Herhausen, Kristina Kleinlercher, Peter C. Verhoef, et al.
Journal of Retailing (2019) Vol. 95, Iss. 3, pp. 9-29
Open Access | Times Cited: 196
Understanding the Omnichannel Customer Journey: Determinants of Interaction Choice
Niklas Barwitz, Peter Maas
Journal of Interactive Marketing (2018) Vol. 43, Iss. 1, pp. 116-133
Closed Access | Times Cited: 193
Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals
Anton Siebert, Ahir Gopaldas, Andrew Lindridge, et al.
Journal of Marketing (2020) Vol. 84, Iss. 4, pp. 45-66
Open Access | Times Cited: 178
Exploring the experience value of museum visitors as a co-creation process
Carmen Antón Martín, Carmen Camarero Izquierdo, María-José Garrido
Current Issues in Tourism (2017) Vol. 21, Iss. 12, pp. 1406-1425
Closed Access | Times Cited: 177
Virtual Reality in Marketing: A Framework, Review, and Research Agenda
Mariano Alcañíz, José Enrique Bigné Alcañiz, Jaime Guixeres
Frontiers in Psychology (2019) Vol. 10
Open Access | Times Cited: 168
Crafting the customer experience in omnichannel contexts: The role of channel integration
Wei Gao, Hua Fan, Wenqian Li, et al.
Journal of Business Research (2020) Vol. 126, pp. 12-22
Closed Access | Times Cited: 159
Brand experience effects on brand attachment: the role of brand trust, age, and income
Richard Huaman‐Ramirez, Dwight Merunka
European Business Review (2019) Vol. 31, Iss. 5, pp. 610-645
Open Access | Times Cited: 150
Technology-enabled personalization in retail stores: Understanding drivers and barriers
Anne-Sophie Riegger, Jan F. Klein, Katrin Merfeld, et al.
Journal of Business Research (2020) Vol. 123, pp. 140-155
Open Access | Times Cited: 148
Negative and positive customer shopping experience in an online context
Mojtaba Barari, Mitchell Ross, Jiraporn Surachartkumtonkun
Journal of Retailing and Consumer Services (2019) Vol. 53, pp. 101985-101985
Closed Access | Times Cited: 147
Finding Goldilocks Influencers: How Follower Count Drives Social Media Engagement
Simone Wies, Alexander Bleier, Alexander Edeling
Journal of Marketing (2022) Vol. 87, Iss. 3, pp. 383-405
Open Access | Times Cited: 135
The customer retail app experience: Implications for customer loyalty
Sebastián Molinillo, Rocío Aguilar-Illescas, Rafael Anaya‐Sánchez, et al.
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102842-102842
Open Access | Times Cited: 120
Well-being Through Transformation: An Integrative Framework of Transformative Tourism Experiences and Hedonic Versus Eudaimonic Well-being
Xingyu Huang, Peihao Wang, Laurie Wu
Journal of Travel Research (2023) Vol. 63, Iss. 4, pp. 974-994
Closed Access | Times Cited: 43
Evolving the online customer experience … is there a role for online customer support?
Graeme McLean, Alan Wilson
Computers in Human Behavior (2016) Vol. 60, pp. 602-610
Open Access | Times Cited: 161
Social customer relationship management: An integrated conceptual framework
Senika Dewnarain, Haywantee Ramkissoon, Felix Mavondo
Journal of Hospitality Marketing & Management (2018) Vol. 28, Iss. 2, pp. 172-188
Closed Access | Times Cited: 143
Strategic customer engagement marketing: A decision making framework
Agarzelim Alvarez-Milán, Reto Felix, Philipp A. Rauschnabel, et al.
Journal of Business Research (2018) Vol. 92, pp. 61-70
Closed Access | Times Cited: 134
Executing on a customer engagement strategy
Rajkumar Venkatesan
Journal of the Academy of Marketing Science (2017) Vol. 45, Iss. 3, pp. 289-293
Open Access | Times Cited: 133
Preference learning for eco-friendly hotels recommendation: A multi-criteria collaborative filtering approach
Mehrbakhsh Nilashi, Ali Ahani, Mohammad Dalvi Esfahani, et al.
Journal of Cleaner Production (2019) Vol. 215, pp. 767-783
Open Access | Times Cited: 126
Digital engagement strategies and tactics in social media marketing
Conor Drummond, Thomas O’Toole, Helen McGrath
European Journal of Marketing (2020) Vol. 54, Iss. 6, pp. 1247-1280
Open Access | Times Cited: 125
The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable
Nan Chen, Yunpeng Yang
Journal of Retailing and Consumer Services (2020) Vol. 59, pp. 102344-102344
Closed Access | Times Cited: 124
Virtual reality through the customer journey: Framework and propositions
Linda D. Hollebeek, Moira Clark, Tor W. Andreassen, et al.
Journal of Retailing and Consumer Services (2020) Vol. 55, pp. 102056-102056
Open Access | Times Cited: 115

Scroll to top