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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Do loyal customers really pay more for services?
Nita Umashankar, Yashoda Bhagwat, V. Kumar
Journal of the Academy of Marketing Science (2016) Vol. 45, Iss. 6, pp. 807-826
Closed Access | Times Cited: 75

Showing 26-50 of 75 citing articles:

The impact of hedonic dining experiences on word of mouth, switching intentions and willingness to pay
Anupama Sukhu, Anil Bilgihan
British Food Journal (2021) Vol. 123, Iss. 12, pp. 3954-3969
Closed Access | Times Cited: 20
Measuring Customer Satisfaction and Customer Loyalty
Sebastian Hohenberg, Wayne Taylor
Springer eBooks (2021), pp. 909-938
Closed Access | Times Cited: 20
Consumers’ propensity for rollover service contracts: the influences of perceived value, convenience and trust on service loyalty
Stephen Wilkins, Joe Hazzam, Phil Megicks
Journal of Strategic Marketing (2021) Vol. 31, Iss. 3, pp. 516-531
Open Access | Times Cited: 16
EXPRESS: Do Repeat Customers Effectively Attract New Customers? Reconsidering Customer Influence Value of Repeat Customers
Seunghun Shin, Hyejo Hailey Shin, Eunji Lee, et al.
Journal of Hospitality & Tourism Research (2024)
Closed Access | Times Cited: 2
Evaluating the Impact of Customer Relationship Management (CRM) Strategies on Customer Retention (A Study of Fast Food Chains in Pakistan)
Rao Tahir Anees, Nordiana Ahmad Nordin, Temoor Anjum, et al.
Business Management and Strategy (2020) Vol. 11, Iss. 2, pp. 117-117
Open Access | Times Cited: 16
Addressing the Janus face of customer service: a typology of new age service failures
Charles R. Taylor, Philip J. Kitchen, Matthew Sarkees, et al.
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2295-2316
Closed Access | Times Cited: 13
Brand tourism effect in the luxury hotel industry
Seung Hwan Lee, Dae-Young Kim
Journal of Product & Brand Management (2020) Vol. 30, Iss. 1, pp. 90-103
Closed Access | Times Cited: 11
Rollover service contracts: the influences of perceived value, convenience, confusion and switching costs on consumer satisfaction and service loyalty
Muhammad Mohsin Butt, Stephen Wilkins, Joe Hazzam, et al.
Journal of Strategic Marketing (2024) Vol. 32, Iss. 8, pp. 1336-1356
Closed Access | Times Cited: 1
Beyond Convenience: Exploring the Hidden Impact of Algorithmic Pricing on Consumer Trust and Loyalty in Chinese Online Travel Agencies
Kuo‐Yan Wang, Jing Yu, Wei J. Chen, et al.
International Journal of Tourism Research (2024) Vol. 26, Iss. 5
Closed Access | Times Cited: 1
Global implications of cause-related loyalty marketing
V. Kumar
International Marketing Review (2019) Vol. 37, Iss. 4, pp. 747-772
Closed Access | Times Cited: 10
Loyal customers’ tipping points of spending for services: a reciprocity perspective
Karin Teichmann
European Journal of Marketing (2021) Vol. 55, Iss. 13, pp. 202-229
Open Access | Times Cited: 8
Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views
Wilson Ozuem, Michelle Willis, Silvia Ranfagni, et al.
Information Technology and People (2023) Vol. 37, Iss. 5, pp. 2035-2068
Open Access | Times Cited: 3
Factors Leading to Customer Retention in the High VolumeLow Volume Service Context: Evidence from the Mobile Service Industry
Boon Liat Cheng, Sanjaya Singh Gaur, Rezuan Abdul Rahim
Asian Journal of Business Research (2020) Vol. 10, Iss. 1
Open Access | Times Cited: 8
A border effect in airport choice: Evidence from Western Europe
Toon Zijlstra
Journal of Air Transport Management (2020) Vol. 88, pp. 101874-101874
Closed Access | Times Cited: 7
Dynamic Programming Models for Maximizing Customer Lifetime Value: An Overview
Eman AboElHamd, Hamed M. Shamma, Mohamed Saleh
Advances in intelligent systems and computing (2019), pp. 419-445
Closed Access | Times Cited: 6
Measuring Customer Satisfaction and Customer Loyalty
Sebastian Hohenberg, Wayne Taylor
Springer eBooks (2019), pp. 1-30
Closed Access | Times Cited: 6
Forecasting week-to-week television ratings using reduced-form and structural dynamic models
Lianlian Song, Yang Shi, Kwok Fai Tso, et al.
International Journal of Forecasting (2020) Vol. 37, Iss. 1, pp. 302-321
Closed Access | Times Cited: 6
Fee-Based Loyalty Programs: An Empirical Investigation of Benefit Redemption Behavior and Its Effects on Loyalty
Matthew Walsman, Michael J. Dixon
Service Science (2020) Vol. 12, Iss. 2-3, pp. 100-118
Closed Access | Times Cited: 6
Loyalty program value: Give me more or treat me better?
Piotr Kwiatek, Vladimir Dženopoljac, Abdul Rauf
Menadzment u hotelijerstvu i turizmu (2021) Vol. 9, Iss. 2, pp. 11-23
Open Access | Times Cited: 6
Exploring price tolerance in online retail: A comparative analysis of price comparison website use and repeat purchases
Jan Berends, Torsten J. Gerpott
Electronic Commerce Research (2023)
Open Access | Times Cited: 2
Drivers of Customers Advocacy in Support of Subscription-based Digital Entertainment Services (NETFLIX)
Denish Ariesmendi, Ardhi Ridwansyah, Yos Sunitiyoso
International Journal of Current Science Research and Review (2023) Vol. 06, Iss. 09
Open Access | Times Cited: 2
Understanding the Impact of Tie Strength on Customer's Perceived Justice and Satisfaction: Insights From Service Failures in Customer–Firm Interactions
Juan Carlos Andrango Vicuña, Asghar Afshar Jahanshahi
IEEE Engineering Management Review (2023) Vol. 52, Iss. 1, pp. 212-229
Closed Access | Times Cited: 2
Impact of customer focus on technology leadership via technology development capability – a moderated mediation model
Zafar Husain, Mumin Dayan, N.A. Sushil, et al.
Journal of Business and Industrial Marketing (2021) Vol. 37, Iss. 2, pp. 282-293
Closed Access | Times Cited: 4
Unintended effects of price promotions: Forgoing competitors’ price promotions strengthens incumbent brand loyalty
Alexander B. Pratt, Stacey G. Robinson, Clay M. Voorhees, et al.
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 5, pp. 1143-1164
Closed Access | Times Cited: 3
Prefer cheap or expensive products? Shopping stage matters
Wanshu Niu, Wuke Zhang, Mingliang Chen, et al.
Frontiers in Psychology (2024) Vol. 15
Open Access

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