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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Consumer journeys: developing consumer-based strategy
Rebecca W. Hamilton, Linda L. Price
Journal of the Academy of Marketing Science (2019) Vol. 47, Iss. 2, pp. 187-191
Open Access | Times Cited: 134

Showing 26-50 of 134 citing articles:

Multirooming: generating e-satisfaction throughout omnichannel consumer journey design and online customer experience
Miguel Ángel Moliner Tena, Vicent Tortosa-Edo
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 3, pp. 349-369
Open Access | Times Cited: 13
Toward an operational tool to integrate land degradation neutrality into land use planning: LUP4LDN
Claudio Zucca, Quang Bao Le, Pythagoras Karampiperis, et al.
Land Degradation and Development (2024) Vol. 35, Iss. 7, pp. 2489-2507
Closed Access | Times Cited: 5
Introducing the socialbot: a novel touchpoint along the young adult customer journey
Carolyn Wilson‐Nash, Amy Goode, Alice Currie
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2621-2643
Open Access | Times Cited: 38
Journeying Together: Aligning Retailer and Service Provider Roles with Collective Consumer Practices
Tandy Chalmers Thomas, Amber M. Epp, Linda L. Price
Journal of Retailing (2019) Vol. 96, Iss. 1, pp. 9-24
Closed Access | Times Cited: 36
The Future of Brands and Branding: An Essay on Multiplicity, Heterogeneity, and Integration
Kevin Lane Keller
Journal of Consumer Research (2021) Vol. 48, Iss. 4, pp. 527-540
Closed Access | Times Cited: 32
How does the adoption of digital payment technologies influence unorganized retailers’ performance? An investigation in an emerging market
Anirban Adhikary, Krishna Sundar Diatha, Sourav Bikash Borah, et al.
Journal of the Academy of Marketing Science (2021) Vol. 49, Iss. 5, pp. 882-902
Closed Access | Times Cited: 31
Effects of National Culture on the Extent of Panic Buying during the COVID-19 Outbreak
Wolfgang Messner, Sarah E. Payson
Journal of International Consumer Marketing (2021) Vol. 34, Iss. 3, pp. 235-254
Closed Access | Times Cited: 30
Charity Donor Behavior: A Systematic Literature Review and Research Agenda
Atul Kumar, Somnath Chakrabarti
Journal of Nonprofit & Public Sector Marketing (2021) Vol. 35, Iss. 1, pp. 1-46
Closed Access | Times Cited: 29
Reviewing the impact of digital migration on the consumer buying journey with robust measurement of PLS‐SEM and R Studio
Varun Nayyar
Systems Research and Behavioral Science (2022) Vol. 39, Iss. 3, pp. 542-556
Closed Access | Times Cited: 19
Customer Journey Value: A Conceptual Framework
Linda D. Hollebeek, Sigitas Urbonavičius, Valdimar Sigurðsson, et al.
Journal of Creating Value (2023) Vol. 9, Iss. 1, pp. 8-26
Open Access | Times Cited: 12
Designing an empathetic user-centric customer support organisation: practitioners’ perspectives
Jagdish N. Sheth, Varsha Jain, Anupama Ambika
European Journal of Marketing (2024) Vol. 58, Iss. 4, pp. 845-868
Closed Access | Times Cited: 4
When the road is rocky: Investigating the role of vulnerability in consumer journeys
Lynn Sudbury‐Riley, Philippa Hunter‐Jones, Ahmed Al‐Abdin, et al.
Journal of the Academy of Marketing Science (2024) Vol. 52, Iss. 4, pp. 1045-1068
Open Access | Times Cited: 4
Understanding and managing engagement journeys
Elina Jaakkola, Matthew Alexander
Journal of service management (2024) Vol. 35, Iss. 3, pp. 357-380
Open Access | Times Cited: 4
Consumer Preferences and Supermarket Retail Dynamics
Tareq N. Hashem
Advances in marketing, customer relationship management, and e-services book series (2025), pp. 337-374
Closed Access
From search to support: the role of UGC in stigmatized consumers’ mental health treatment journeys
Marie A. Yeh, Kimberly V. Legocki, Kristen Walker, et al.
Journal of Services Marketing (2025)
Closed Access
Customer Experience in Public Organizations: A Multidimensional Analysis
Kalliopi-Maria Tramvalidou, Vasiliki Vrana
(2025), pp. 9-9
Open Access
Unveiling digital dynamics: Do digital media investments impact organic branded searches?
Georgios Filippou, Athanasios G. Georgiadis, Ashish Kumar Jha
Journal of Marketing Analytics (2025)
Open Access
Enhancing elderly patient journey: exploring immersive technology touchpoints and user experience in healthcare
Giulia Nevi, Giulia Gogiali, Armando Papa, et al.
Journal of Strategic Marketing (2025), pp. 1-19
Closed Access
Clustering and Measuring Consumption Emotions: Scale Development Through Text Mining and a Questionnaire Survey
Do Hung Han
Journal of Consumer Behaviour (2025)
Open Access
Hijacked, blindfolded, and handcuffed: Navigating the turbulent consumer journey for mental illness treatment services
Ann M. Mirabito, Justine Rapp Farrell, Jane E. Machin, et al.
Journal of the Academy of Marketing Science (2025)
Open Access
Charting the Path to Purchase Using Topic Models
H. Alice Li, Liye Ma
Journal of Marketing Research (2020) Vol. 57, Iss. 6, pp. 1019-1036
Closed Access | Times Cited: 32
Family responses to resource scarcity
A. R. Shaheen Hosany, Rebecca Hamilton
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 6, pp. 1351-1381
Open Access | Times Cited: 17
A greener way to stay: The role of perceived sustainability in generating loyalty to Airbnb
Brian Garrod, Anita Lifen Zhao, Nicole Koenig‐Lewis
International Journal of Hospitality Management (2023) Vol. 110, pp. 103432-103432
Closed Access | Times Cited: 10
Consumers on the Job: Contextualization Crafting in Expert Services
Courtney Nations Azzari, Laurel Anderson, Martin Mende, et al.
Journal of Service Research (2021) Vol. 24, Iss. 4, pp. 520-541
Open Access | Times Cited: 23
Co-creating educational consumer journeys: A sensemaking perspective
Michaël Beverland, Pınar Cankurtaran, Pietro Micheli, et al.
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 2, pp. 284-305
Open Access | Times Cited: 9

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