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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The role of social presence in establishing loyalty in e-Service environments
Dianne Cyr, Khaled Hassanein, Milena Head, et al.
Interacting with Computers (2006) Vol. 19, Iss. 1, pp. 43-56
Closed Access | Times Cited: 670

Showing 26-50 of 670 citing articles:

Mobile banking service quality and customer relationships
Manon Arcand, Sandrine Prom Tep, Isabelle Brun‐Heath, et al.
International Journal of Bank Marketing (2017) Vol. 35, Iss. 7, pp. 1068-1089
Closed Access | Times Cited: 254
The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations
Raed Algharabat, Nripendra P. Rana, Yogesh K. Dwivedi, et al.
Journal of Retailing and Consumer Services (2017) Vol. 40, pp. 139-149
Open Access | Times Cited: 246
Technology Acceptance and User Experience
Kasper Hornbæk, Morten Hertzum
ACM Transactions on Computer-Human Interaction (2017) Vol. 24, Iss. 5, pp. 1-30
Open Access | Times Cited: 237
How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework
Linlin Zhu, Li He, Feng‐Kwei Wang, et al.
Aslib Journal of Information Management (2020) Vol. 72, Iss. 4, pp. 463-488
Closed Access | Times Cited: 236
The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators
Shu‐Ching Chen
Journal of Retailing and Consumer Services (2012) Vol. 19, Iss. 2, pp. 202-210
Closed Access | Times Cited: 220
The role of social network websites in the consumer–brand relationship
Hyejune Park, Youn‐Kyung Kim
Journal of Retailing and Consumer Services (2014) Vol. 21, Iss. 4, pp. 460-467
Closed Access | Times Cited: 210
Online review helpfulness: Impact of reviewer profile image
Sahar Karimi, Fang Wang
Decision Support Systems (2017) Vol. 96, pp. 39-48
Open Access | Times Cited: 203
The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention
Anne Scherer, Nancy V. Wünderlich, Florian von Wangenheim
MIS Quarterly (2015) Vol. 39, Iss. 1, pp. 177-200
Closed Access | Times Cited: 201
Using the elaboration likelihood model to examine online persuasion through website design
Dianne Cyr, Milena Head, Eric T. K. Lim, et al.
Information & Management (2018) Vol. 55, Iss. 7, pp. 807-821
Closed Access | Times Cited: 190
The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention
A. Celil Çakıcı, Yılmaz Akgündüz, Oya Yıldırım
Tourism Review (2019) Vol. 74, Iss. 3, pp. 443-462
Closed Access | Times Cited: 190
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective
Roberta De Cicco, Susana Costa e Silva, Francesca Romana Alparone
International Journal of Retail & Distribution Management (2020) Vol. 48, Iss. 11, pp. 1213-1233
Open Access | Times Cited: 185
Trust me, if you can: a study on the factors that influence consumers’ purchase intention triggered by chatbots based on brain image evidence and self-reported assessments
Chiahui Yen, Ming‐Chang Chiang
Behaviour and Information Technology (2020) Vol. 40, Iss. 11, pp. 1177-1194
Closed Access | Times Cited: 183
Investigating the role of social presence dimensions and information support on consumers’ trust and shopping intentions
Cuiqing Jiang, Rao Muhammad Rashid, Jianfei Wang
Journal of Retailing and Consumer Services (2019) Vol. 51, pp. 263-270
Closed Access | Times Cited: 168
How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust
Waqar Nadeem, Amir Hossein Amir Khani, Carsten D. Schultz, et al.
Journal of Retailing and Consumer Services (2020) Vol. 55, pp. 102136-102136
Closed Access | Times Cited: 167
The Effect of Social Presence and Chatbot Errors on Trust
Diana-Cezara Toader, Grațiela Dana Boca, Rita Toader, et al.
Sustainability (2019) Vol. 12, Iss. 1, pp. 256-256
Open Access | Times Cited: 160
Customer engagement and purchase intention in live-streaming digital marketing platforms
Prince Clement Addo, Jiaming Fang, Andy Ohemeng Asare, et al.
Service Industries Journal (2021) Vol. 41, Iss. 11-12, pp. 767-786
Closed Access | Times Cited: 153
Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective
Fei Liu, Eric T. K. Lim, Hongxiu Li, et al.
Information & Management (2019) Vol. 57, Iss. 3, pp. 103199-103199
Closed Access | Times Cited: 146
Anthropomorphism and social presence in Human–Virtual service assistant interactions: The role of dialog length and attitudes
Juha Munnukka, Karoliina Talvitie–Lamberg, Devdeep Maity
Computers in Human Behavior (2022) Vol. 135, pp. 107343-107343
Open Access | Times Cited: 84
The impact of anthropomorphism on customer satisfaction in chatbot commerce: an experimental study in the food sector
Katharina Klein, Luis F. Martinez
Electronic Commerce Research (2022) Vol. 23, Iss. 4, pp. 2789-2825
Closed Access | Times Cited: 81
“Oh, My God, Buy It!” Investigating Impulse Buying Behavior in Live Streaming Commerce
Zhang Xiao-ping, Xusen Cheng, Xiaowen Huang
International Journal of Human-Computer Interaction (2022) Vol. 39, Iss. 12, pp. 2436-2449
Closed Access | Times Cited: 81
Designing Interfaces with Social Presence: Using Vividness and Extraversion to Create Social Recommendation Agents
Traci J. Hess, Mark A. Fuller, Damon E. Campbell
Journal of the Association for Information Systems (2009) Vol. 10, Iss. 12, pp. 889-919
Closed Access | Times Cited: 225
E-learning continuance: The impact of interactivity and the mediating role of imagery, presence and flow
Inma Rodríguez‐Ardura, Antoni Meseguer‐Artola
Information & Management (2015) Vol. 53, Iss. 4, pp. 504-516
Open Access | Times Cited: 174
Website design, trust and culture: An eight country investigation
Dianne Cyr
Electronic Commerce Research and Applications (2013) Vol. 12, Iss. 6, pp. 373-385
Closed Access | Times Cited: 171
Antecedents of continuance intentions towards e‐shopping: the case of Saudi Arabia
T Al-maghrabi, Charles Dennis, Sue Vaux Halliday
Journal of Enterprise Information Management (2010) Vol. 24, Iss. 1, pp. 85-111
Closed Access | Times Cited: 165
e-Shopping acceptance: A qualitative and meta-analytic review
John Ingham, Jean Cadieux, Abdelouahab Mekki Berrada
Information & Management (2014) Vol. 52, Iss. 1, pp. 44-60
Closed Access | Times Cited: 159

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