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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Detection of potential customers’ empathy behavior towards customers' reviews
Md Shamim Hossain, Mst Farjana Rahman
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102881-102881
Closed Access | Times Cited: 58

Showing 26-50 of 58 citing articles:

Mega shopping malls technology-enabled facilities, destination image, tourists’ behavior and revisit intentions: Implications of the SOR theory
Ibrahim Al-Sulaiti
Frontiers in Environmental Science (2022) Vol. 10
Open Access | Times Cited: 13
How dissimilarity attributes at restaurants trigger negative emotions and associated behavioral intentions: the role of attribute performance
Most. Sharmin Sultana, Xiongying Niu, Md Shamim Hossain
Journal of Hospitality and Tourism Insights (2022) Vol. 6, Iss. 5, pp. 2199-2221
Closed Access | Times Cited: 13
Fear of COVID-19 and green bank service purchase intention: the mediating effect of customer empowerment and customers’ perceived value of digital service transactions
Ansgar J. Sakaya
Arab Gulf Journal of Scientific Research (2023) Vol. 41, Iss. 4, pp. 486-507
Open Access | Times Cited: 8
A study of the mechanism of the types of emotions in retailers' review request text on consumers' reviewing intention
Jikai Zhu, Peng‐Yu Li, Jingbo Shao
Asia Pacific Journal of Marketing and Logistics (2024) Vol. 36, Iss. 6, pp. 1464-1481
Closed Access | Times Cited: 2
Navigate Through Massive and Mixed Online Reviews: The Role of Central and Peripheral Cues in Consumers’ Information Search
Yang Liu, Qin Gao
International Journal of Human-Computer Interaction (2024), pp. 1-22
Closed Access | Times Cited: 2
AI and Machine Learning Applications to Enhance Customer Support
Md Shamim Hossain, Md. Mahafuzur Rahman, Abu Eyaz Abresham, et al.
Advances in business information systems and analytics book series (2023), pp. 300-324
Closed Access | Times Cited: 5
Investigation and prediction of users' sentiment toward food delivery apps applying machine learning approaches
Md Shamim Hossain, Humaira Begum, Md. Abdur Rouf, et al.
Journal of Contemporary Marketing Science (2023) Vol. 6, Iss. 2, pp. 109-127
Closed Access | Times Cited: 4
User Sentiment Analysis and Review Rating Prediction for the Blended Learning Platform App
Md Shamim Hossain, Md. Kutub Uddin, Md. Kamal Hossain, et al.
Advances in educational technologies and instructional design book series (2022), pp. 113-132
Closed Access | Times Cited: 7
A Critical Review of Consumer Responsibility in Promoting Sustainable Cocoa Production
Shahida Anusha Siddiqui, Ikawati Karim, Chardi Shahiya, et al.
Current Research in Food Science (2024) Vol. 9, pp. 100818-100818
Open Access | Times Cited: 1
Exploring Consumer Acceptance of AI-Generated Advertisements: From the Perspectives of Perceived Eeriness and Perceived Intelligence
Chenyan Gu, Shuyue Jia, Jiaying Lai, et al.
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 3, pp. 2218-2238
Open Access | Times Cited: 1
From Consumption to Online Review Posting: Examining the Influential Factors of Conversion Rate
Xun Xu, Yiru Wang, Ran Xu, et al.
International Journal of Electronic Commerce (2024) Vol. 28, Iss. 4, pp. 481-509
Closed Access | Times Cited: 1
Recognizing emotions in restaurant online reviews: a hybrid model integrating deep learning and a sentiment lexicon
Jun Liu, Sike Hu, Fuad Mehraliyev, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 9, pp. 2955-2976
Closed Access | Times Cited: 3
Behavioral Analytics of Consumer Complaints
Md Shamim Hossain
Advances in business information systems and analytics book series (2022), pp. 42-67
Closed Access | Times Cited: 5
Analyzing and Predicting Learner Sentiment Toward Specialty Schools Using Machine Learning Techniques
Md Shamim Hossain, Mst Farjana Rahman, Md. Kutub Uddin
Advances in educational technologies and instructional design book series (2022), pp. 133-158
Closed Access | Times Cited: 4
SERVQUAL model with extended variables of safety awareness and energy conservation: impact on consumer satisfaction with mediating and moderating effect
Nimesh P. Bhojak, Ashwin Modi, Mohammadali Momin
International Journal of Energy Sector Management (2023) Vol. 18, Iss. 4, pp. 857-872
Closed Access | Times Cited: 2
Sentiment Analysis and Review Rating Prediction of the Users of Bangladeshi Shopping Apps
Md Shamim Hossain, Mst Farjana Rahman
Advances in marketing, customer relationship management, and e-services book series (2022), pp. 33-56
Closed Access | Times Cited: 3
User Sentiment Prediction and Analysis for Payment App Reviews Using Supervised and Unsupervised Machine Learning Approaches
Md Shamim Hossain, Omdev Dahiya, Md Abdullah Al Noman
Advances in business information systems and analytics book series (2023), pp. 342-361
Closed Access | Times Cited: 1
An Experimental Study of How Missing Employee Empathy in Failed Service Interactions Affects Empathetic Customers’ EWoM-Giving Behaviour
Neele Inken Abend, María D. De-Juan-Vigaray, Mandy Nuszbaum
Administrative Sciences (2023) Vol. 13, Iss. 5, pp. 123-123
Open Access | Times Cited: 1
The effect of online company responses on app review quality
Qiuli Su, Aidin Namin, Seth Ketron
Journal of Consumer Marketing (2024) Vol. 41, Iss. 1, pp. 110-125
Closed Access
A tale of two platforms: A comparative analysis of language use in consumer complaints on Reddit and Spotify Community
Qian Yin, Sebastian Sadowski
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 4, pp. 2071-2086
Open Access
The Reverse Effect of Reviewers’ Sentiment Tendency: The Role of Readers’ Empathy and Trust
Pengyu Li, Jingbo Shao
International Journal of Human-Computer Interaction (2024), pp. 1-19
Closed Access
COVID-19 Pandemisinin Türkiye Mobil Oyun Pazarına Etkisi: Bir Metin Madenciliği Uygulaması
Çiğdem Kadaifçi, Erhan Bozdag, Erkan Işıklı
Journal of Turkish Operations Management (2024) Vol. 8, Iss. 1, pp. 1-19
Open Access
Leveraging the S-O-R Framework to Determine Tourists' Willingness to Revisit Riau Island
Keni Keni, Nicholas Wilson, Fajri Adrianto, et al.
Jurnal Komunikasi (2024) Vol. 16, Iss. 1, pp. 257-287
Open Access
Impact of values on the continual intention of mobile health apps: a text mining perspective
Saikiran Niduthavolu, Rajeev Airani
Global Knowledge Memory and Communication (2024)
Closed Access
Customers’ emotional impact on star rating and thumbs-up behavior towards food delivery service Apps
Le Li, Noor Azlin Ismail, Choo Wei Chong, et al.
Journal of Infrastructure Policy and Development (2024) Vol. 8, Iss. 7, pp. 5311-5311
Open Access

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