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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Leveraging unstructured call log data for customer churn prediction
Nhi N.Y. Vo, Shaowu Liu, Xitong Li, et al.
Knowledge-Based Systems (2020) Vol. 212, pp. 106586-106586
Open Access | Times Cited: 83

Showing 26-50 of 83 citing articles:

Insights from User Reviews to Improve Suicide Prevention Apps: A Machine Learning and Thematic Analysis-Based Approach
Senanu Okuboyejo, Sung H. Han, Smriti Jha, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-21
Closed Access
Customer churn prediction model in cloud environment using DFE-WUNB: ANN deep feature extraction with Weight Updated Tuned Naïve Bayes classification with Block-Jacobi SVD dimensionality reduction
S. Arockia Panimalar, A. S. Krishnakumar
Engineering Applications of Artificial Intelligence (2023) Vol. 126, pp. 107015-107015
Closed Access | Times Cited: 10
Investigating the impact of undersampling and bagging: an empirical investigation for customer attrition modeling
Arno De Caigny, Kristof Coussement, Matthijs Meire, et al.
Annals of Operations Research (2025)
Closed Access
Application of retrieval-augmented generation for interactive industrial knowledge management via a large language model
Lun-Chi Chen, Mayuresh Sunil Pardeshi, Y Liao, et al.
Computer Standards & Interfaces (2025) Vol. 94, pp. 103995-103995
Open Access
The Value of Complaints: Churn Prediction in a Major Residential Internet Service Provider Using Textual Data
Wadham Bottacin, Vitor F. Zanotelli, Matheus S. De Martin, et al.
Lecture notes on data engineering and communications technologies (2025), pp. 403-414
Closed Access
Data-Driven Approaches for Predicting Maintenance Service Demands in the Automotive Sector
Şenda Yıldırım, Mustafa Hekimoğlu, Ahmet Yücekaya, et al.
(2025)
Closed Access
Landscape of Automated Log Analysis: A Systematic Literature Review and Mapping Study
Łukasz Korzeniowski, Krzysztof Goczyła
IEEE Access (2022) Vol. 10, pp. 21892-21913
Open Access | Times Cited: 16
An Ensemble Model for Predicting Retail Banking Churn in the Youth Segment of Customers
S. Vijayakumar Bharathi, Dhanya Pramod, Ramakrishnan Raman
Data (2022) Vol. 7, Iss. 5, pp. 61-61
Open Access | Times Cited: 15
Dynamic Behavior-Based Churn Forecasts in the Insurance Sector
Nagaraju Jajam, Nagendra Panini Challa
Computers, materials & continua/Computers, materials & continua (Print) (2023) Vol. 75, Iss. 1, pp. 977-997
Open Access | Times Cited: 8
PDR-SMOTE: an imbalanced data processing method based on data region partition and K nearest neighbors
Hongfang Zhou, Zongling Wu, Ningning Xu, et al.
International Journal of Machine Learning and Cybernetics (2023) Vol. 14, Iss. 12, pp. 4135-4150
Closed Access | Times Cited: 8
Mathematical Modelling and Deep Learning: Innovations in E-Commerce Sentiment Analysis
Et al. Ashish Suresh Awate
Deleted Journal (2024) Vol. 27, Iss. 1, pp. 52-81
Open Access | Times Cited: 2
Improving Customer Churn Classification with Ensemble Stacking Method
Mohd Khalid Awang, Mokhairi Makhtar, Norlina Udin, et al.
International Journal of Advanced Computer Science and Applications (2021) Vol. 12, Iss. 11
Open Access | Times Cited: 15
Scaling Up Customer Support Using Artificial Intelligence and Machine Learning Techniques
Kassim Kalinaki, Sumaya Namuwaya, Aminah Mwamini, et al.
Advances in marketing, customer relationship management, and e-services book series (2023), pp. 23-45
Closed Access | Times Cited: 6
Predict customer churn using combination deep learning networks model
Van-Hieu Vu
Neural Computing and Applications (2023) Vol. 36, Iss. 9, pp. 4867-4883
Closed Access | Times Cited: 6
Three-stage churn management framework based on DCN with asymmetric loss
Xiaohuan Wen, Yanhong Wang, Xiaodong Ji, et al.
Expert Systems with Applications (2022) Vol. 207, pp. 117998-117998
Closed Access | Times Cited: 9
Enhancing Customer Prediction Using Machine Learning with Feature Selection Approaches
R. Sıva Subramanıan, B. Maheswari, S. Nikkath Bushra, et al.
Lecture notes in networks and systems (2023), pp. 45-57
Closed Access | Times Cited: 4
Customer Personality Analysis for Churn Prediction Using Hybrid Ensemble Models and Class Balancing Techniques
Noman Ahmad, Mazhar Javed Awan, Haitham Nobanee, et al.
IEEE Access (2023) Vol. 12, pp. 1865-1879
Open Access | Times Cited: 4
Prediction of User Attrition in Telecommunication Using Neural Network
N. Mageshkumar, A. Vijayaraj, Subba Reddy Chavva, et al.
ICST Transactions on Scalable Information Systems (2024)
Open Access | Times Cited: 1
Neural Network Based a Comparative Analysis for Customer Churn Prediction
Anıl Utku, M. Ali Akçayol
Muş Alparslan Üniversitesi Fen Bilimleri Dergisi (2024) Vol. 12, Iss. 1, pp. 39-50
Open Access | Times Cited: 1
Churn Prediction in Telecom Industry using Machine Learning Ensembles with Class Balancing
Abdullahi Chowdhury, Shahriar Kaisar, Md. Mamunur Rashid, et al.
2021 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE) (2021)
Closed Access | Times Cited: 10
Optimal Deep Canonically Correlated Autoencoder-Enabled Prediction Model for Customer Churn Prediction
Olfat M. Mirza, G. Jose Moses, R. Rajender, et al.
Computers, materials & continua/Computers, materials & continua (Print) (2022) Vol. 73, Iss. 2, pp. 3757-3769
Open Access | Times Cited: 7
A Deep Auto Imputation Integrated Bayes Optimized Transfer Learning Model with Hybrid Skill-Levy Search Algorithm (DAI-BOTS) for Call Drop Prediction in Mobile Networks
G. V. Ashok, P. Vasanthi Kumari
Journal of Advances in Information Technology (2024) Vol. 15, Iss. 8, pp. 941-955
Open Access | Times Cited: 1
An Exploration to the Innovation Path of Traditional Business Management Based on Internet Background
p Cao Yiwen p
Academic Journal of Business & Management (2023) Vol. 5, Iss. 21
Open Access | Times Cited: 3
Customer churn prediction from Internet banking transactions data using an ensemble meta-classifier algorithm
Fatemeh Ehsani
Research Square (Research Square) (2022)
Open Access | Times Cited: 5
Customer Churns Prediction Model Based on Machine Learning Techniques: A Systematic Review
Venkata Pullareddy Malikireddy, Madhavi Kasa
Atlantis Highlights in Computer Sciences/Atlantis highlights in computer sciences (2021)
Open Access | Times Cited: 7

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