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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda
Oscar Hengxuan, Gregory Denton, Doğan Gürsoy
Journal of Hospitality Marketing & Management (2020) Vol. 29, Iss. 7, pp. 757-786
Closed Access | Times Cited: 225

Showing 26-50 of 225 citing articles:

Consumer resistance to service robots at the hotel front desk: A mixed-methods research
Xiaohui Wang, Zhenglan Zhang, Dan Huang, et al.
Tourism Management Perspectives (2023) Vol. 46, pp. 101074-101074
Closed Access | Times Cited: 49
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry
Wagner Júnior Ladeira, Marcelo Gattermann Perin, Fernando de Oliveira Santini
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 6, pp. 694-716
Closed Access | Times Cited: 49
How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality
Haiyan Kong, Zihan Yin, Kaye Chon, et al.
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 3, pp. 261-287
Closed Access | Times Cited: 49
The role of institutional and self in the formation of trust in artificial intelligence technologies
Lai‐Wan Wong, Garry Wei–Han Tan, Keng‐Boon Ooi, et al.
Internet Research (2023) Vol. 34, Iss. 2, pp. 343-370
Open Access | Times Cited: 46
Role of trust in customer attitude and behaviour formation towards social service robots
Valentina Della Corte, Fabiana Sepe, Doğan Gürsoy, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103587-103587
Closed Access | Times Cited: 42
Artificial intelligence: an overview of research trends and future directions
Doğan Gürsoy, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 41
Artificial Intelligence in Hospitality and Tourism: Insights From Industry Practices, Research Literature, and Expert Opinions
Hyunsu Kim, Kevin Kam Fung So, Seunghun Shin, et al.
Journal of Hospitality & Tourism Research (2024) Vol. 49, Iss. 2, pp. 366-385
Closed Access | Times Cited: 33
Enhancing trust in online grocery shopping through generative AI chatbots
Debarun Chakraborty, Arpan Kumar Kar, Smruti Patre, et al.
Journal of Business Research (2024) Vol. 180, pp. 114737-114737
Open Access | Times Cited: 33
What drives the adoption of artificial intelligence among consumers in the hospitality sector: a systematic literature review and future agenda
Hafiz Muhammad Wasif Rasheed, Yuanqiong He, Hafiz Muhammad Usman Khizar, et al.
Journal of Hospitality and Tourism Technology (2024) Vol. 15, Iss. 2, pp. 211-231
Closed Access | Times Cited: 24
Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration: The role of approach and avoidance motivation
Zihan Yin, Haiyan Kong, Yehuda Baruch, et al.
Tourism Management (2024) Vol. 105, pp. 104966-104966
Closed Access | Times Cited: 21
Review of enablers and barriers of sustainable business practices in SMEs
Shoaib Abdul Basit, Behrooz Gharleghi, Khadija Batool, et al.
Journal of Economy and Technology (2024) Vol. 2, pp. 79-94
Open Access | Times Cited: 17
Tourists’ Willingness to Adopt AI in Hospitality—Assumption of Sustainability in Developing Countries
Tamara Gajić, Alireza Ranjbaran, Dragan Vukolić, et al.
Sustainability (2024) Vol. 16, Iss. 9, pp. 3663-3663
Open Access | Times Cited: 16
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots
Faruk Seyitoğlu, Stanislav Ivanov
International Journal of Hospitality Management (2020) Vol. 91, pp. 102661-102661
Open Access | Times Cited: 129
The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam
Nguyen Thị Thanh Van, Vasiliki Vrana, Nguyen Thien Duy, et al.
Sustainability (2020) Vol. 12, Iss. 22, pp. 9523-9523
Open Access | Times Cited: 112
A comparison between chatbot and human service: customer perception and reuse intention
Sut Ieng Lei, Haili Shen, Shun Ye
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 11, pp. 3977-3995
Closed Access | Times Cited: 96
Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model
Janarthanan Balakrishnan, Yogesh K. Dwivedi, Laurie Hughes, et al.
Information Systems Frontiers (2021) Vol. 26, Iss. 3, pp. 921-942
Open Access | Times Cited: 93
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Minglong Li, Dexiang Yin, Hailian Qiu, et al.
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 1, pp. 24-48
Closed Access | Times Cited: 86
Artificial intelligence acceptance in services: connecting with Generation Z
Vanja Vitezić, Marko Perić
Service Industries Journal (2021) Vol. 41, Iss. 13-14, pp. 926-946
Closed Access | Times Cited: 84
Co-Creating New Directions for Service Robots in Hospitality and Tourism
Francesc Fusté‐Forné, Tazim Jamal
Tourism and Hospitality (2021) Vol. 2, Iss. 1, pp. 43-61
Open Access | Times Cited: 82
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech
Dori Davari, Saeed Vayghan, SooCheong Jang, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 4, pp. 1312-1330
Closed Access | Times Cited: 69
Effect of customer's perception on service robot acceptance
Yi Li, Chongli Wang
International Journal of Consumer Studies (2021) Vol. 46, Iss. 4, pp. 1241-1261
Closed Access | Times Cited: 64
How do interactive voice assistants build brands' loyalty?
Parisa Maroufkhani, Shahla Asadi, Morteza Ghobakhloo, et al.
Technological Forecasting and Social Change (2022) Vol. 183, pp. 121870-121870
Open Access | Times Cited: 62
Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia
Áurea Subero-Navarro, Jorge Pelegrín Borondo, Eva Marina Reinares Lara, et al.
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102813-102813
Open Access | Times Cited: 56
Thinking Skills Don’t Protect Service Workers from Replacement by Artificial Intelligence
Darina Vorobeva, Yasmina El Fassi, Diego Costa Pinto, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 601-613
Open Access | Times Cited: 54
What influences patients' continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics
Xiaohui Liu, Xiaoyu He, Mengmeng Wang, et al.
Technology in Society (2022) Vol. 70, pp. 101996-101996
Closed Access | Times Cited: 51

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