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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Toward a goal-oriented view of customer journeys
Larissa Becker, Elina Jaakkola, Aino Halinen
Journal of service management (2020) Vol. 31, Iss. 4, pp. 767-790
Open Access | Times Cited: 49

Showing 26-50 of 49 citing articles:

Business customer experience in B2B2C service settings: a scale development
G. Rejikumar, Aswathy Asokan Ajitha
Journal of Business and Industrial Marketing (2022) Vol. 38, Iss. 4, pp. 886-904
Closed Access | Times Cited: 7
Business process management effectiveness and maturity through lean management practices: the Brazilian federal police experience
Leander Luiz Klein, Sílvia Inês Dallavalle de Pádua, Rajat Gera, et al.
International Journal of Lean Six Sigma (2022) Vol. 14, Iss. 2, pp. 368-396
Closed Access | Times Cited: 7
The Examination of Tech Disruptions’ Patterns on the Consumer Journey
Maya F. Farah, Zahy Ramadan, Manal Yunis
Springer proceedings in business and economics (2022), pp. 142-149
Closed Access | Times Cited: 7
Understanding and Managing Customer Experiences
Elina Jaakkola, Larissa Becker, Ekaterina Panina
Springer eBooks (2022), pp. 655-675
Closed Access | Times Cited: 6
How Students’ Information Sensitivity, Privacy Trade-Offs, and Stages of Customer Journey Affect Consent to Utilize Personal Data
Ari Alamäki, Marko Mäki, Janne Kauttonen
Interdisciplinary Journal of Information Knowledge and Management (2023) Vol. 18, pp. 127-147
Open Access | Times Cited: 3
From Bureaucracy to Citizen-Centricity
Deepak Saxena, Laurent Muzellec, Joe McDonagh
International Journal of Electronic Government Research (2022) Vol. 18, Iss. 1, pp. 1-17
Closed Access | Times Cited: 5
More than a snapshot: dynamic value-in-use emergence in e-services
Nicole Bulawa, Frank Jacob
Electronic Markets (2021) Vol. 32, Iss. 4, pp. 2471-2489
Open Access | Times Cited: 7
Understanding the Micro, Meso, and Macro Worlds of User Experience
Kevin Corti
Research-Technology Management (2024) Vol. 67, Iss. 2, pp. 24-34
Open Access
Artificial Intelligence and Customer Experience: Key Takeouts From Telecoms Sector in Zimbabwe
Sham Hokonya
Texila international journal of management (2024) Vol. 10, Iss. 1, pp. 105-115
Open Access


Texila international journal of management (2024) Vol. 10, Iss. 1
Open Access
Wertgenerierung in der Lebenswelt des Kunden
Sabine Fließ, Stefan Dyck, Maarten Volkers
Springer eBooks (2024), pp. 41-76
Closed Access
Analysis of the Customer Journey in the Health Ecosystem
Adrienne Schäfer, Dorothea Schaffner, Karina von dem Berge, et al.
Springer eBooks (2024), pp. 105-118
Closed Access
Basics and Insights from Service Management and Health Economics
Adrienne Schäfer, Dorothea Schaffner, Karina von dem Berge, et al.
Springer eBooks (2024), pp. 39-56
Closed Access
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
Bart Larivière, Katrien Verleye, Arne De Keyser, et al.
Journal of Service Research (2024)
Closed Access
Laying the Path: Modelling a B2B Customer Journey in Commodity Markets
Nina Buchholz, Marc Kuhn
Developments in marketing science: proceedings of the Academy of Marketing Science (2024), pp. 54-65
Closed Access
Exploring young voter engagement and journey mapping across political events
Mojtaba Poorrezaei, Christopher Pich, Guja Armannsdottir, et al.
International Journal of Market Research (2023) Vol. 65, Iss. 5, pp. 532-565
Open Access | Times Cited: 1
Consumer Purpose: A Holistic Rethinking of Psychological Bonds
Yu‐Chin Hsieh, Bonnie Canziani, Dianne H.B. Welsh
Journal of Asia-Pacific Business (2023) Vol. 24, Iss. 2, pp. 76-90
Closed Access | Times Cited: 1
The Psychology of Virtual Queue: When Waiting Feels Less Like Waiting
Kejia Hu, Xun Xu, Ao Qu
SSRN Electronic Journal (2021)
Closed Access | Times Cited: 3
Impact of incomplete planned experiences on tourist satisfaction: a case of Tokyo Disneyland
Hiroaki Kawada, Taketo Naoi
Asia Pacific Journal of Tourism Research (2022) Vol. 27, Iss. 7, pp. 744-762
Closed Access | Times Cited: 1
Grundlagen und Erkenntnisse aus dem Dienstleistungsmanagement und der Gesundheitsökonomie
Adrienne Schäfer, Dorothea Schaffner, Karina von dem Berge, et al.
Springer eBooks (2023), pp. 43-63
Closed Access
Analyse der Customer Journey im Gesundheitsökosystem
Adrienne Schäfer, Dorothea Schaffner, Karina von dem Berge, et al.
Springer eBooks (2023), pp. 119-133
Closed Access
Auf dem Weg zu begeisternden Kundenerlebnissen
Mattias Gouthier, O. Hartmann
Springer eBooks (2023), pp. 3-18
Closed Access
Entrepreneurial Hospitality Businesses: Application to a New Consumer Purpose Model
Yu‐Chin Hsieh, Bonnie Canziani, Dianne H.B. Welsh
European Conference on Innovation and Entrepreneurship (2023) Vol. 18, Iss. 1, pp. 402-408
Open Access
Pengaruh Service Quality Dimediasi Oleh Customer Journey Quality dan Customer Satisfaction dalam Meningkatkan Customer Loyalty Pada Restoran Bandar Jakarta
Siti Nurjanah, Fadhel Muhammad Mamun, Sri Vandayuli Riorini
JEMPER (Jurnal Ekonomi Manajemen Perbankan) (2023) Vol. 5, Iss. 2, pp. 118-124
Open Access
Understanding and managing customer experience in practice: a phenomenological inquiry
Yasin Sahhar
(2022)
Open Access
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