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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Taking stock of consumer returns: A review and classification of the literature
Huseyn Abdulla, Michael Ketzenberg, James D. Abbey
Journal of Operations Management (2019) Vol. 65, Iss. 6, pp. 560-605
Closed Access | Times Cited: 120

Showing 1-25 of 120 citing articles:

Online and offline retailing: What we know and directions for future research
Brian T. Ratchford, Gonca Soysal, Alejandro Zentner, et al.
Journal of Retailing (2022) Vol. 98, Iss. 1, pp. 152-177
Closed Access | Times Cited: 95
E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions
Ahmad Samed Al‐Adwan, Mutaz M. Al‐Debei, Yogesh K. Dwivedi
Technology in Society (2022) Vol. 71, pp. 102083-102083
Closed Access | Times Cited: 92
Forays into omnichannel: An online retailer’s strategies for managing product returns
Prasenjit Mandal, Preetam Basu, Kushal Saha
European Journal of Operational Research (2020) Vol. 292, Iss. 2, pp. 633-651
Closed Access | Times Cited: 101
Optimal Trade‐in Return Policies: Is it Wise to be Generous?
Kaiying Cao, Tsan‐Ming Choi
Production and Operations Management (2021) Vol. 31, Iss. 3, pp. 1309-1331
Open Access | Times Cited: 83
Product returns management: a comprehensive review and future research agenda
Priya Ambilkar, Vishwas Dohale, Angappa Gunasekaran, et al.
International Journal of Production Research (2021) Vol. 60, Iss. 12, pp. 3920-3944
Closed Access | Times Cited: 78
Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions
Zhongwei Chen, Zhi‐Ping Fan, Xuan Zhao
Omega (2021) Vol. 103, pp. 102447-102447
Closed Access | Times Cited: 60
Understanding product returns: A systematic literature review using machine learning and bibliometric analysis
Quang Huy Duong, Li Zhou, Meng Meng, et al.
International Journal of Production Economics (2021) Vol. 243, pp. 108340-108340
Open Access | Times Cited: 59
Manufacturer encroachment and channel conflicts: A systematic review of the literature
Nail Tahirov, C. H. Glock
European Journal of Operational Research (2022) Vol. 302, Iss. 2, pp. 403-426
Open Access | Times Cited: 52
Used product acquisition, sorting and disposition for circular supply chains: Literature review and research directions
Lahiru Gunasekara, David J. Robb, Abraham Zhang
International Journal of Production Economics (2023) Vol. 260, pp. 108844-108844
Open Access | Times Cited: 42
The effects of signaling blockchain‐based track and trace on consumer purchases: Insights from a quasi‐natural experiment
Hao Ying, Xiaosong Peng, Xiande Zhao, et al.
Production and Operations Management (2023)
Closed Access | Times Cited: 31
Returns operations in omnichannel retailing with buy-online-and-return-to-store
Lu Yang, Xiangyong Li, Xia Ye, et al.
Omega (2023) Vol. 119, pp. 102874-102874
Closed Access | Times Cited: 23
Blockchain technology in omnichannel retailing: A novel fuzzy large-scale group-DEMATEL & Ordinal Priority approach
Shinan Zhao, Ayad Hendalianpour, Пэйдэ Лю
Expert Systems with Applications (2024) Vol. 249, pp. 123485-123485
Closed Access | Times Cited: 14
The Entrepreneurial Leadership, Innovative Behaviour, and Competitive Advantage Relationship in Manufacturing Companies: A Key to Manufactural Development and Sustainable Business
Kansu Ercantan, Şerife Zihni Eyüpoğlu, Özlem Ercantan
Sustainability (2024) Vol. 16, Iss. 6, pp. 2407-2407
Open Access | Times Cited: 9
Barriers to product return in a circular supply chain: a case from a retailing industry
Seyed Hamid Hashemi Petrudi, Hojatallah Sharifpour Arabi
Annals of Operations Research (2025)
Open Access | Times Cited: 1
Managing Opportunistic Consumer Returns in Retail Operations
Mehmet Sekip Altug, Tolga Aydinliyim, Aditya Jain
Management Science (2021) Vol. 67, Iss. 9, pp. 5660-5678
Closed Access | Times Cited: 43
Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions
Jing Chen, Bo Yu, Bintong Chen, et al.
Omega (2023) Vol. 117, pp. 102843-102843
Closed Access | Times Cited: 19
Understanding the effect of group emotions on consumer instant order cancellation behavior in livestreaming E-commerce: Empirical evidence from TikTok
Zeen Wang, Chuan Luo, Xin Luo, et al.
Decision Support Systems (2023) Vol. 179, pp. 114147-114147
Closed Access | Times Cited: 17
Forecasting e-commerce consumer returns: a systematic literature review
David J. Karl
Management Review Quarterly (2024)
Open Access | Times Cited: 7
Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making
Md Rokonuzzaman, Pramod Iyer, Ahasan Harun
Journal of Retailing and Consumer Services (2020) Vol. 59, pp. 102346-102346
Closed Access | Times Cited: 45
Whether a retailer should enter an e‐commerce platform taking into account consumer returns
Kaiying Cao, Yuqiu Xu, Jiajia Cao, et al.
International Transactions in Operational Research (2020) Vol. 27, Iss. 6, pp. 2878-2898
Closed Access | Times Cited: 43
How consumers value retailer's return policy leniency levers: An empirical investigation
Huseyn Abdulla, James D. Abbey, Michael Ketzenberg
Production and Operations Management (2021) Vol. 31, Iss. 4, pp. 1719-1733
Closed Access | Times Cited: 40
Reverse logistics: Understanding end-of-life product management
Matthew Wilson, Sean P. Goffnett
Business Horizons (2021) Vol. 65, Iss. 5, pp. 643-655
Closed Access | Times Cited: 38
Exploring the Competitive Dimension of Omnichannel Retailing
M. Serkan Akturk, Michael Ketzenberg
Management Science (2021) Vol. 68, Iss. 4, pp. 2732-2750
Closed Access | Times Cited: 33
Information provision under showrooming and webrooming
Yuyun Zhong, Wenjing Shen, Oben Ceryan
Omega (2022) Vol. 114, pp. 102724-102724
Open Access | Times Cited: 24
Impact of Incorporating Returns into Pre‐Disaster Deployments for Rapid‐Onset Predictable Disasters
Jon M. Stauffer, Subodha Kumar
Production and Operations Management (2020) Vol. 30, Iss. 2, pp. 451-474
Closed Access | Times Cited: 33
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