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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The most human bot: Female gendering increases humanness perceptions of bots and acceptance of AI
Sylvie Borau, Tobias Otterbring, Sandra Laporte, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 7, pp. 1052-1068
Closed Access | Times Cited: 183

Showing 1-25 of 183 citing articles:

The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
Liss Jenneboer, Carolina Herrando, Efthymios Constantinides
Journal of theoretical and applied electronic commerce research (2022) Vol. 17, Iss. 1, pp. 212-229
Open Access | Times Cited: 149
Toward advancing theory on creativity in marketing and artificial intelligence
Nisreen Ameen, Gagan Deep Sharma, Shlomo Y. Tarba, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 9, pp. 1802-1825
Open Access | Times Cited: 120
What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective
Ihsan Ullah Jan, Seong-Goo Ji, Changju Kim
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103440-103440
Open Access | Times Cited: 89
Living and working with service robots: a TCCM analysis and considerations for future research
Arne De Keyser, Werner H. Kunz
Journal of service management (2022) Vol. 33, Iss. 2, pp. 165-196
Closed Access | Times Cited: 85
Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations
Jungkeun Kim, Jeong Hyun Kim, Changju Kim, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103494-103494
Open Access | Times Cited: 72
I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
Gabriele Pizzi, Virginia Vannucci, Valentina Mazzoli, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 7, pp. 1372-1387
Open Access | Times Cited: 67
How to increase consumer intention to use Chatbots? An empirical analysis of hedonic and utilitarian motivations on social presence and the moderating effects of fear across generations
Cong-Minh Dinh, Sung-Jun Park
Electronic Commerce Research (2023)
Open Access | Times Cited: 50
Resistance to artificial intelligence in health care: Literature review, conceptual framework, and research agenda
Yikai Yang, Eric W.T. Ngai, Lei Wang
Information & Management (2024) Vol. 61, Iss. 4, pp. 103961-103961
Closed Access | Times Cited: 19
Humans as teammates: The signal of human–AI teaming enhances consumer acceptance of chatbots
You Li, Yi Li, Qian Chen, et al.
International Journal of Information Management (2024) Vol. 76, pp. 102771-102771
Closed Access | Times Cited: 18
Is her (his) gender matched or not matched with me? Gender (dis)match effect between customers and gendered service robots
Soobin Seo, Xianmei Wu, Jihee Choi
International Journal of Hospitality Management (2024) Vol. 119, pp. 103723-103723
Closed Access | Times Cited: 16
Artificial empathy in healthcare chatbots: Does it feel authentic?
Lennart Seitz
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 1, pp. 100067-100067
Open Access | Times Cited: 16
Human versus chatbot: Understanding the role of emotion in health marketing communication for vaccines
Wan‐Hsiu Sunny Tsai, Di Lun, Nicholas Carcioppolo, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2377-2392
Open Access | Times Cited: 71
AI-driven banking services: the next frontier for a personalised experience in the emerging market
Jagdish N. Sheth, Varsha Jain, Gourav Roy, et al.
International Journal of Bank Marketing (2022) Vol. 40, Iss. 6, pp. 1248-1271
Closed Access | Times Cited: 58
Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures
Giulia Pavone, Lars Meyer‐Waarden, Andréas Munzel
Journal of Interactive Marketing (2022) Vol. 58, Iss. 1, pp. 52-71
Closed Access | Times Cited: 54
The role of emotions in the consumer meaning-making of interactions with social robots
Matteo Borghi, Marcello M. Mariani
Technological Forecasting and Social Change (2022) Vol. 182, pp. 121844-121844
Open Access | Times Cited: 52
The searching artificial intelligence: Consumers show less aversion to algorithm‐recommended search product
Zhaohan Xie, Yining Yu, Jing Zhang, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 10, pp. 1902-1919
Closed Access | Times Cited: 50
When your boss is a robot: Workers are more spiteful to robot supervisors that seem more human
Kai Chi Yam, E-Yang Goh, Ryan Fehr, et al.
Journal of Experimental Social Psychology (2022) Vol. 102, pp. 104360-104360
Open Access | Times Cited: 46
Algorithmic Transference: People Overgeneralize Failures of AI in the Government
Chiara Longoni, Luca Cian, Ellie Kyung
Journal of Marketing Research (2022) Vol. 60, Iss. 1, pp. 170-188
Closed Access | Times Cited: 45
Effects of gender congruity in human-robot service interactions: The moderating role of masculinity
Valentina Pitardi, Boris Bartikowski, Victoria‐Sophie Osburg, et al.
International Journal of Information Management (2022) Vol. 70, pp. 102489-102489
Open Access | Times Cited: 41
Towards Risk-Free Trustworthy Artificial Intelligence: Significance and Requirements
Laith Alzubaidi, Aiman Al-Sabaawi, Jinshuai Bai, et al.
International Journal of Intelligent Systems (2023) Vol. 2023, pp. 1-41
Open Access | Times Cited: 39
Human-like bots are not humans: The weakness of sensory language for virtual streamers in livestream commerce
Hai-Hua Hu, Fang Ma
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103541-103541
Closed Access | Times Cited: 37
Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2244-2271
Open Access | Times Cited: 34
Chatbots in frontline services and customer experience: An anthropomorphism perspective
Mai Nguyen, Lars‐Erik Casper Ferm, Sara Quach, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2201-2225
Open Access | Times Cited: 32
Responsible AI in Africa
Damian Eke, Kutoma Wakunuma, Simisola Akintoye
Social and cultural studies of robots and AI (2023)
Open Access | Times Cited: 31
Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers
Darius‐Aurel Frank, Tobias Otterbring
Technological Forecasting and Social Change (2023) Vol. 189, pp. 122345-122345
Open Access | Times Cited: 31
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