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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Relating the dark side of new‐age technologies and customer technostress
Vikas Kumar, Bharath Rajan, Uday Salunkhe, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 12, pp. 2240-2259
Closed Access | Times Cited: 42

Showing 1-25 of 42 citing articles:

Investigating metaverse marketing-enabled consumers’ social presence, attachment, engagement and (re)visit intentions
Zohra Ghali, Raouf Ahmad Rather, Imran Khan
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103671-103671
Closed Access | Times Cited: 58
Toward an integration of blockchain technology in the food supply chain
Claudia Cozzio, Giampaolo Viglia, Linda Lemarié, et al.
Journal of Business Research (2023) Vol. 162, pp. 113909-113909
Open Access | Times Cited: 56
Technology distraction in Generation Z: The effects on consumer responses, sensory overload, and discomfort
Constantinos‐Vasilios Priporas, Shahzeb Hussain, Suyash Khaneja, et al.
International Journal of Information Management (2024) Vol. 75, pp. 102751-102751
Closed Access | Times Cited: 13
Consumer engagement, stress, and conservation of resources theory: A review, conceptual development, and future research agenda
Linda D. Hollebeek, Wafa Hammedi, David E. Sprott
Psychology and Marketing (2023) Vol. 40, Iss. 5, pp. 926-937
Open Access | Times Cited: 19
Serving customers through chatbots: positive and negative effects on customer experience
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 2, pp. 191-215
Open Access | Times Cited: 8
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 6
Revolutionizing services with cutting-edge technologies post major exogenous shocks
Nisreen Ameen, Giampaolo Viglia, Levent Altınay
Service Industries Journal (2023) Vol. 43, Iss. 3-4, pp. 125-133
Open Access | Times Cited: 15
Crafting conceptual proposition‐based contributions: The 7C framework
Linda D. Hollebeek, Rajendra K. Srivastava, Moira Clark, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2396-2411
Open Access | Times Cited: 5
The dark side of virtual agents: Ohhh no!
Rania B. Mostafa, Cristiana Raquel Lages, Ahmed Shaalan
International Journal of Information Management (2023) Vol. 75, pp. 102721-102721
Closed Access | Times Cited: 11
How can brands mitigate the consequences of negative digital customer experience? Investigating roles of brand attachment, brand community support, and adaptive coping
Sampa Anupurba Pahi, Anuj Jain, Debasis Pradhan
Journal of Brand Management (2024)
Closed Access | Times Cited: 4
Tools in Marketing Research: Exploring Emotional Responses to Stimuli
Ahmed H. Alsharif, Ahmad Khraiwish
Scientific Annals of Economics and Business (2024) Vol. 71, Iss. 2, pp. 173-192
Open Access | Times Cited: 4
Unintended consequences of service robots – Recent progress and future research directions
Nima Heirati, Valentina Pitardi, Jochen Wirtz, et al.
Journal of Business Research (2025) Vol. 194, pp. 115366-115366
Closed Access
Untangling the smart tourism technostress enigma: assessing the effects of smart technology-related stressors on smart tourism avoidance behaviors in senior tourists
Xiaolian Chen, Yupu Zhang, Serene Tse
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 9, pp. 1161-1176
Closed Access | Times Cited: 3
Wearable technology in healthcare
Kavita Arora, Neha Gupta, Sailesh Iyer
Elsevier eBooks (2025), pp. 123-157
Closed Access
Designing AI to elicit positive word-of-mouth in service recovery: The role of stress, anthropomorphism, and personal resources
Byron Keating, Rory Mulcahy, Aimee Riedel, et al.
International Journal of Information Management (2025) Vol. 84, pp. 102916-102916
Open Access
Exploring consumer engagement with smart voice assistants in the era of emerging conversational technologies
Kumar Rohit, Amit Shankar, Ankit Mehrotra, et al.
Marketing Intelligence & Planning (2025)
Closed Access
The bright and dark sides of online customer engagement on brand love
Noel Yee Man Siu, Junfeng Zhang, Raissa Sui-Ping Yeung
Journal of Consumer Marketing (2023) Vol. 40, Iss. 7, pp. 957-970
Closed Access | Times Cited: 9
How do Artificial Intelligence Chatbots Affect Customer Purchase? Uncovering the Dual Pathways of Anthropomorphism on Service Evaluation
Yang Li, Zhenghua Gan, Bowen Zheng
Information Systems Frontiers (2023)
Closed Access | Times Cited: 7
Navigating emerging trademarks issues for sport brands in the metaverse
S.H. Kim, John Grady, Khalid Ballouli
International Journal of Sports Marketing and Sponsorship (2024)
Closed Access | Times Cited: 2
Humanlike service robots: A systematic literature review and research agenda
Wenzhen Zhang, Emma Slade, Eleonora Pantano
Psychology and Marketing (2024) Vol. 41, Iss. 12, pp. 3157-3181
Open Access | Times Cited: 2
How can customers cope with cognitive demands of professional services? The role of employee coping support
Janina Garbas, Marah Blaurock, Marion Büttgen, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 5, pp. 867-887
Open Access | Times Cited: 6
Gifting digital versus physical gift cards: How and why givers and recipients have different preferences for a gift card's mode of delivery
Farnoush Reshadi, Julian Givi, Gopal Das
Psychology and Marketing (2023) Vol. 40, Iss. 5, pp. 970-978
Closed Access | Times Cited: 6
Does (customer data) size matter? Generating valuable customer insights with less customer relationship risk
Kirk Plangger, Ben Marder, Matteo Montecchi, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 10, pp. 2016-2028
Open Access | Times Cited: 5
8‐T Framework for Artificial Intelligence‐Driven Branding: A Strategic Typology
Maria DSouza Deryl, Sanjeev Verma, Vartika Srivastava
International Journal of Consumer Studies (2024) Vol. 49, Iss. 1
Closed Access | Times Cited: 1
Navigating the decision‐making landscape of AI in risk finance: Techno‐accountability unveiled
Helmi Issa, Roy Dakroub, Hussein Lakkis, et al.
Risk Analysis (2024)
Closed Access | Times Cited: 1
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