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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2244-2271
Open Access | Times Cited: 32

Showing 1-25 of 32 citing articles:

Enhancing trust in online grocery shopping through generative AI chatbots
Debarun Chakraborty, Arpan Kumar Kar, Smruti Patre, et al.
Journal of Business Research (2024) Vol. 180, pp. 114737-114737
Open Access | Times Cited: 33
Artificial intelligence innovation of tourism businesses: From satisfied tourists to continued service usage intention
Edward C.S. Ku, Chun-Der Chen
International Journal of Information Management (2024) Vol. 76, pp. 102757-102757
Closed Access | Times Cited: 27
From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots
Marta Arce‐Urriza, Raquel Chocarro, Mónica Cortiñas, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104234-104234
Closed Access | Times Cited: 2
Showing usage behavior or not? The effect of virtual influencers’ product usage behavior on consumers
Defeng Yang, Jiaen Zhang, Yu Sun, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103859-103859
Closed Access | Times Cited: 12
Crafting emotional engagement and immersive experiences: Comprehensive scale development for and validation of hospitality marketing storytelling involvement
Sohel Ahmed, Taimur Sharif, Ding Hooi Ting, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 7, pp. 1514-1529
Open Access | Times Cited: 9
The role of embodiment, experience, and self-image expression in creating continuance intention in the metaverse
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Anubhav Mishra, et al.
Technological Forecasting and Social Change (2024) Vol. 203, pp. 123402-123402
Closed Access | Times Cited: 9
Anthropomorphic generative AI chatbots for enhancing customer engagement, experience and recommendation
Aman Kumar, Amit Shankar, Abhishek Behl, et al.
Journal of Consumer Marketing (2025)
Closed Access | Times Cited: 1
Does customer-based destination brand equity help customers forgive firm service failure in a tourist ecosystem? An investigation through explanatory sequential mixed-method design
Taiba Musadiq Sahaf, Dr Asif Iqbal Fazili
Journal of Destination Marketing & Management (2024) Vol. 31, pp. 100866-100866
Closed Access | Times Cited: 6
The Metaverse and its potential for digital sustainability in fashion
Marta Blázquez
Journal of Global Fashion Marketing (2024) Vol. 15, Iss. 3, pp. 303-319
Open Access | Times Cited: 6
Green brand identity and B2B channel partners' tactical green marketing orientation: Moderating effect of brand governance
Shilpi Jain, Sriparna Basu, Yogesh K. Dwivedi
Industrial Marketing Management (2024) Vol. 119, pp. 218-237
Open Access | Times Cited: 5
A systematic literature review of the stereotype content model in the fields of psychology and marketing: main themes examined in the literature and an agenda for future research in marketing
Gonzalo Luna-Cortés
Frontiers in Psychology (2024) Vol. 15
Open Access | Times Cited: 4
Artificial humanity: A multi-method exploration of user responses to AI influencer affordances in short video platform
Crystal T. Lee, Yung‐Cheng Shen
Telematics and Informatics (2025), pp. 102245-102245
Closed Access
Chatbot research in the fields of business and information systems: a systematic review and bibliometric analysis
Zhenyan Li, Chuanhui Wu, Jiaxuan Li, et al.
Aslib Journal of Information Management (2025)
Closed Access
Cute or competent? Contextual dynamics of consumer acceptance toward service robots
Juanjuan Yan, Biao Luo, Kai Zhang
Journal of Hospitality Marketing & Management (2025), pp. 1-23
Closed Access
Using generative artificial intelligence (GenAI) in marketing: Development and practices
Hau‐Ling Chan, Tsan‐Ming Choi
Journal of Business Research (2025) Vol. 191, pp. 115276-115276
Closed Access
Human–chatbot communication: a systematic review of psychologic studies
Antonina Rafikova, А. Н. Воронин
AI & Society (2025)
Closed Access
Is being human-like beneficial? The effect of anthropomorphism on chatbot persuasion in e-commerce
Mengru Yang, Xixian Peng, Qiuzhen Wang, et al.
Internet Research (2025)
Closed Access
Expert or partner: The matching effect of AI chatbot roles in different service contexts
Yimin Zhu, Jiaming Liang, Yujie Zhao
Electronic Commerce Research and Applications (2025), pp. 101496-101496
Closed Access
Εstablishing relationships between brands and customers via strategic social media chatbots for telecom goods and services
Roxani Polimerou, George S. Spais
Journal of Marketing Analytics (2025)
Open Access
Artificial intelligence and its influence on sustainable travel agencies business: The role of chatbots in creating tourist arrangements
Aleksandra Vujko, Zoran Papović, D. Cvijanović
Ekonomika (2025) Vol. 71, Iss. 1, pp. 1-13
Open Access
Do chatbots support consumer performance? Investigating the role of E-lifestyle and anthropomorphism in the service industry
Retno Dewanti, Ridho Bramulya Ikhsan
International Journal of Information Management Data Insights (2025) Vol. 5, Iss. 1, pp. 100339-100339
Closed Access
Dining with robots: exploring the customer willingness to adopt service robots in restaurants
Himanshu Himanshu, Anushka Goel, Sanjay Dhingra, et al.
Industrial Management & Data Systems (2025)
Closed Access
Designing Authentic Customer-Chatbot Interactions: A Necessary Condition Analysis of Emotional Intelligence and Anthropomorphic Features in Human-Computer Interaction
Md Irfanuzzaman Khan, Arun Kumar Tarofder, Sharmini Gopinathan, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-18
Closed Access
Guest editorial: More supportive or more distractive? Investigating the negative effects of technology at the customer interface
Eleonora Pantano, Jamie Carlson, Konstantina Spanaki, et al.
International Journal of Information Management (2024) Vol. 75, pp. 102752-102752
Open Access | Times Cited: 1
Understanding the Determinants of Using Government AI-Chatbots by Citizens in Saudi Arabia
Salma S. Abed
International Journal of Electronic Government Research (2024) Vol. 20, Iss. 1, pp. 1-20
Open Access | Times Cited: 1
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