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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians
Indrani Medhi Thies, Nandita Menon, Sneha Magapu, et al.
Lecture notes in computer science (2017), pp. 441-459
Closed Access | Times Cited: 87

Showing 1-25 of 87 citing articles:

Evaluating and Informing the Design of Chatbots
Mohit Jain, Pratyush Kumar, Ramachandra Kota, et al.
(2018), pp. 895-906
Closed Access | Times Cited: 310
Resilient Chatbots
Zahra Ashktorab, Mohit Jain, Q. Vera Liao, et al.
(2019), pp. 1-12
Closed Access | Times Cited: 170
What makes you continuously use chatbot services? Evidence from chinese online travel agencies
Lin Li, Kyung Young Lee, Emmanuel Emokpae, et al.
Electronic Markets (2021) Vol. 31, Iss. 3, pp. 575-599
Open Access | Times Cited: 170
Users' experiences with chatbots: findings from a questionnaire study
Asbjørn Følstad, Petter Bae Brandtzæg
Quality and User Experience (2020) Vol. 5, Iss. 1
Open Access | Times Cited: 153
Chatbots for customer service
Asbjørn Følstad, Marita Skjuve
(2019), pp. 1-9
Closed Access | Times Cited: 150
Understanding the Impact of Long-Term Memory on Self-Disclosure with Large Language Model-Driven Chatbots for Public Health Intervention
Eunkyung Jo, Yuin Jeong, SoHyun Park, et al.
(2024), pp. 1-21
Open Access | Times Cited: 22
Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction
Marita Skjuve, Ida Maria Haugstveit, Asbjørn Følstad, et al.
Human Technology (2019), pp. 30-54
Open Access | Times Cited: 100
FarmChat
Mohit Jain, Pratyush Kumar, Ishita Bhansali, et al.
Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies (2018) Vol. 2, Iss. 4, pp. 1-22
Closed Access | Times Cited: 99
How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design
Ana Paula Chaves, Marco Aurélio Gerosa
International Journal of Human-Computer Interaction (2020) Vol. 37, Iss. 8, pp. 729-758
Open Access | Times Cited: 80
Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech
Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, et al.
Journal of Financial Services Marketing (2023) Vol. 29, Iss. 3, pp. 699-728
Closed Access | Times Cited: 24
Enhancing UX Evaluation Through Collaboration with Conversational AI Assistants: Effects of Proactive Dialogue and Timing
Emily Kuang, Minghao Li, Mingming Fan, et al.
(2024), pp. 1-16
Open Access | Times Cited: 10
Convey
Mohit Jain, Ramachandra Kota, Pratyush Kumar, et al.
(2018)
Closed Access | Times Cited: 66
Single or Multiple Conversational Agents?
Ana Paula Chaves, Marco Aurélio Gerosa
(2018), pp. 1-13
Closed Access | Times Cited: 61
The implementation of chatbot-mediated immediacy for synchronous communication in an online chemistry course
Jamil Jasin, He Tong Ng, Indriyati Atmosukarto, et al.
Education and Information Technologies (2023) Vol. 28, Iss. 8, pp. 10665-10690
Open Access | Times Cited: 21
Collaboration with Conversational AI Assistants for UX Evaluation: Questions and How to Ask them (Voice vs. Text)
Emily Kuang, Ehsan Jahangirzadeh Soure, Mingming Fan, et al.
(2023), pp. 1-15
Open Access | Times Cited: 18
A survey on near-human conversational agents
Satwinder Singh, Himanshu Beniwal
Journal of King Saud University - Computer and Information Sciences (2021) Vol. 34, Iss. 10, pp. 8852-8866
Open Access | Times Cited: 37
Elevating Business Experiences
Mehul Anil Waghambare, Sandeep Prabhu, P Ashok, et al.
Advances in finance, accounting, and economics book series (2024), pp. 1-27
Closed Access | Times Cited: 5
A Conversation Analysis of Non-Progress and Coping Strategies with a Banking Task-Oriented Chatbot
Chi-Hsun Li, Su-Fang Yeh, Tang-Jie Chang, et al.
(2020)
Closed Access | Times Cited: 37
On LLM Wizards: Identifying Large Language Models' Behaviors for Wizard of Oz Experiments
Jingchao Fang, Nikos Aréchiga, Keiichi Namikoshi, et al.
(2024), pp. 1-11
Open Access | Times Cited: 4
BigBlueBot
Justin D. Weisz, Mohit Jain, Narendra Nath Joshi, et al.
(2019), pp. 448-459
Closed Access | Times Cited: 33
Envisioned Pedagogical Uses of Chatbots in Higher Education and Perceived Benefits and Challenges
Olia Tsivitanidou, Andri Ioannou
Lecture notes in computer science (2021), pp. 230-250
Closed Access | Times Cited: 24
Immunizing with information – Inoculation messages against conversational agents’ response failures
Severin Weiler, Christian Matt, Thomas Heß
Electronic Markets (2021) Vol. 32, Iss. 1, pp. 239-258
Open Access | Times Cited: 24
Collaborating with a Text-Based Chatbot: An Exploration of Real-World Collaboration Strategies Enacted during Human-Chatbot Interactions
Amon Rapp, Arianna Boldi, Lorenzo Curti, et al.
(2023), pp. 1-17
Closed Access | Times Cited: 10
Bridging the gap: user expectations for conversational AI services with consideration of user expertise
Daphne Greiner, Jean-François Lemoine
Journal of Services Marketing (2025)
Closed Access
Is ChatGPT Ready for Indian-Language Speakers? Findings From a Preliminary Mixed Methods Study
C. R. Chaitra, Prajna Upadhyay, Dipanjan Chakraborty
Communications in computer and information science (2025), pp. 193-214
Closed Access
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