OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
A Next Generation Chatbot-Framework for the Public Administration
Andreas Lommatzsch
Communications in computer and information science (2018), pp. 127-141
Closed Access | Times Cited: 47
Andreas Lommatzsch
Communications in computer and information science (2018), pp. 127-141
Closed Access | Times Cited: 47
Showing 1-25 of 47 citing articles:
Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government
Polyxeni Vassilakopoulou, Arve Haug, Leif Martin Salvesen, et al.
European Journal of Information Systems (2022) Vol. 32, Iss. 1, pp. 10-22
Open Access | Times Cited: 83
Polyxeni Vassilakopoulou, Arve Haug, Leif Martin Salvesen, et al.
European Journal of Information Systems (2022) Vol. 32, Iss. 1, pp. 10-22
Open Access | Times Cited: 83
The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from U.S. State Governments
Tzuhao Chen, Mila Gascó‐Hernández, Marc Estève
The American Review of Public Administration (2023) Vol. 54, Iss. 3, pp. 255-270
Open Access | Times Cited: 48
Tzuhao Chen, Mila Gascó‐Hernández, Marc Estève
The American Review of Public Administration (2023) Vol. 54, Iss. 3, pp. 255-270
Open Access | Times Cited: 48
Data-driven urban management: Mapping the landscape
Zeynep Engin, Justin van Dijk, Tian Lan, et al.
Journal of Urban Management (2019) Vol. 9, Iss. 2, pp. 140-150
Open Access | Times Cited: 120
Zeynep Engin, Justin van Dijk, Tian Lan, et al.
Journal of Urban Management (2019) Vol. 9, Iss. 2, pp. 140-150
Open Access | Times Cited: 120
Conversational agents in business: A systematic literature review and future research directions
Rodrigo Simon Bavaresco, Diórgenes Eugênio da Silveira, Eduardo P. Reis, et al.
Computer Science Review (2020) Vol. 36, pp. 100239-100239
Closed Access | Times Cited: 114
Rodrigo Simon Bavaresco, Diórgenes Eugênio da Silveira, Eduardo P. Reis, et al.
Computer Science Review (2020) Vol. 36, pp. 100239-100239
Closed Access | Times Cited: 114
Voyage Virtuoso
Geetha Manoharan, C. V. Guru Rao, Sunitha Purushottam Ashtikar, et al.
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 79-97
Closed Access | Times Cited: 11
Geetha Manoharan, C. V. Guru Rao, Sunitha Purushottam Ashtikar, et al.
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 79-97
Closed Access | Times Cited: 11
Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments
Tzuhao Chen, Mila Gascó‐Hernández
Public Performance & Management Review (2024), pp. 1-26
Closed Access | Times Cited: 10
Tzuhao Chen, Mila Gascó‐Hernández
Public Performance & Management Review (2024), pp. 1-26
Closed Access | Times Cited: 10
A Review of AI (Artificial Intelligence) Tools and Customer Experience in Online Fashion Retail
Radhika Pillarisetty, Pratika Mishra
International Journal of E-Business Research (2022) Vol. 18, Iss. 2, pp. 1-12
Open Access | Times Cited: 30
Radhika Pillarisetty, Pratika Mishra
International Journal of E-Business Research (2022) Vol. 18, Iss. 2, pp. 1-12
Open Access | Times Cited: 30
Integrating Conversational Agents and Knowledge Graphs Within the Scholarly Domain
Antonello Meloni, Simone Angioni, Angelo A. Salatino, et al.
IEEE Access (2023) Vol. 11, pp. 22468-22489
Open Access | Times Cited: 22
Antonello Meloni, Simone Angioni, Angelo A. Salatino, et al.
IEEE Access (2023) Vol. 11, pp. 22468-22489
Open Access | Times Cited: 22
Artificial Intelligence Implementation in the Tourism Industry: A Literature Review
Weiming Wang, Noorminshah A. Iahad, Mohammed A. Al‐Sharafi
Studies in computational intelligence (2025), pp. 149-166
Closed Access
Weiming Wang, Noorminshah A. Iahad, Mohammed A. Al‐Sharafi
Studies in computational intelligence (2025), pp. 149-166
Closed Access
Into the Unknown: Leveraging Conversational AI in Supporting Young Migrants' Journeys Towards Cultural Adaptation
Sunok Lee, Dasom Choi, Lucy Truong, et al.
(2025), pp. 1-19
Closed Access
Sunok Lee, Dasom Choi, Lucy Truong, et al.
(2025), pp. 1-19
Closed Access
Natural Language Processing Adoption in Governments and Future Research Directions: A Systematic Review
Yunqing Jiang, Patrick Cheong-Iao Pang, Dennis Wong, et al.
Applied Sciences (2023) Vol. 13, Iss. 22, pp. 12346-12346
Open Access | Times Cited: 10
Yunqing Jiang, Patrick Cheong-Iao Pang, Dennis Wong, et al.
Applied Sciences (2023) Vol. 13, Iss. 22, pp. 12346-12346
Open Access | Times Cited: 10
New Wine in Old Bottles: Chatbots in Government
Colin van Noordt, Gianluca Misuraca
Lecture notes in computer science (2019), pp. 49-59
Closed Access | Times Cited: 28
Colin van Noordt, Gianluca Misuraca
Lecture notes in computer science (2019), pp. 49-59
Closed Access | Times Cited: 28
Communication and Personality
Diogo Nazareno Almeida de Melo, Ingrid Teixeira Monteiro
(2021), pp. 1-10
Closed Access | Times Cited: 22
Diogo Nazareno Almeida de Melo, Ingrid Teixeira Monteiro
(2021), pp. 1-10
Closed Access | Times Cited: 22
A Chatbot for Searching and Exploring Open Data: Implementation and Evaluation in E-Government
Iván Cantador, Jesús Viejo-Tardío, María E. Cortés-Cediel, et al.
(2021)
Open Access | Times Cited: 20
Iván Cantador, Jesús Viejo-Tardío, María E. Cortés-Cediel, et al.
(2021)
Open Access | Times Cited: 20
Enabling Digital Co-creation in Urban Planning and Development
Claudius Lieven, Bianca Katharina Lüders, Daniel Kulus, et al.
Smart innovation, systems and technologies (2020), pp. 415-430
Closed Access | Times Cited: 17
Claudius Lieven, Bianca Katharina Lüders, Daniel Kulus, et al.
Smart innovation, systems and technologies (2020), pp. 415-430
Closed Access | Times Cited: 17
An empirical assessment of a modified artificially intelligent device use acceptance model—From the task-oriented perspective
Yutao Yang, Jia Luo, Tian Lan
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 11
Yutao Yang, Jia Luo, Tian Lan
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 11
The Technology Impacts and AI Solutions for the Tourism Industry
Dina Darwish
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 23-50
Closed Access | Times Cited: 1
Dina Darwish
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 23-50
Closed Access | Times Cited: 1
A Systematic Survey of Cognitive Chatbots in Personalized Learning Framework
M. Ashok, Kumar Ramasamy, G. Snehitha, et al.
(2021), pp. 241-245
Closed Access | Times Cited: 10
M. Ashok, Kumar Ramasamy, G. Snehitha, et al.
(2021), pp. 241-245
Closed Access | Times Cited: 10
A Conversational Agent for Argument-driven E-participation
Andrés Segura-Tinoco, Andrés Holgado-Sánchez, Iván Cantador, et al.
(2022), pp. 191-205
Open Access | Times Cited: 6
Andrés Segura-Tinoco, Andrés Holgado-Sánchez, Iván Cantador, et al.
(2022), pp. 191-205
Open Access | Times Cited: 6
POTENTIALS OF DEVELOPING ARTIFICIAL INTELLIGENCE TECHNOLOGY IN THE SRI LANKAN HOTEL INDUSTRY WITH SPECIAL REFERENCE TO COLOMBO DISTRICT
Dananjaya Duleepa, H. N. Jayawardena, Ranasinghe Ruwan
CACTUS (2023) Vol. 5, Iss. 1
Open Access | Times Cited: 3
Dananjaya Duleepa, H. N. Jayawardena, Ranasinghe Ruwan
CACTUS (2023) Vol. 5, Iss. 1
Open Access | Times Cited: 3
Daeng AMANG: A Novel AIML Based Chatbot for Information Security Training
Irfan Syamsuddin, Mustarum Musaruddin
Lecture notes in networks and systems (2023), pp. 297-305
Closed Access | Times Cited: 2
Irfan Syamsuddin, Mustarum Musaruddin
Lecture notes in networks and systems (2023), pp. 297-305
Closed Access | Times Cited: 2
Sign language interpreting - relationships between research in different areas - overview
Barbara Probierz, Jan Kozák, Adam Piasecki, et al.
Annals of Computer Science and Information Systems (2023) Vol. 35, pp. 213-223
Open Access | Times Cited: 2
Barbara Probierz, Jan Kozák, Adam Piasecki, et al.
Annals of Computer Science and Information Systems (2023) Vol. 35, pp. 213-223
Open Access | Times Cited: 2
Nadine-Bot: An Open Domain Migrant Integration Administrative Agent
Athanasios Lelis, Nicholas Vretos, Petros Daras
(2020), pp. 1-6
Closed Access | Times Cited: 5
Athanasios Lelis, Nicholas Vretos, Petros Daras
(2020), pp. 1-6
Closed Access | Times Cited: 5
AI Technologies for Delivering Government Services to Citizens: Benefits and Challenges
Ibrahim Mohamad, Laurie Hughes, Yogesh K. Dwivedi, et al.
Lecture notes in computer science (2022), pp. 38-57
Closed Access | Times Cited: 3
Ibrahim Mohamad, Laurie Hughes, Yogesh K. Dwivedi, et al.
Lecture notes in computer science (2022), pp. 38-57
Closed Access | Times Cited: 3
Designing from experience: on the adoption of chatbot conversational design practices by practitioners
Geovana Ramos Sousa Silva, Edna Dias Canedo
Personal and Ubiquitous Computing (2024)
Closed Access
Geovana Ramos Sousa Silva, Edna Dias Canedo
Personal and Ubiquitous Computing (2024)
Closed Access
