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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer value: The next source for competitive advantage
Robert B. Woodruff
Journal of the Academy of Marketing Science (1997) Vol. 25, Iss. 2, pp. 139-153
Closed Access | Times Cited: 4558

Showing 1-25 of 4558 citing articles:

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
J. Joseph Cronin, Michael K. Brady, G. Tomas M. Hult
Journal of Retailing (2000) Vol. 76, Iss. 2, pp. 193-218
Closed Access | Times Cited: 6257
Consumer perceived value: The development of a multiple item scale
Jill Sweeney, Geoffrey N. Soutar
Journal of Retailing (2001) Vol. 77, Iss. 2, pp. 203-220
Closed Access | Times Cited: 5793
Consumer Trust, Value, and Loyalty in Relational Exchanges
Deepak Sirdeshmukh, Jagdip Singh, B.A. Sabol
Journal of Marketing (2002) Vol. 66, Iss. 1, pp. 15-37
Closed Access | Times Cited: 4036
Managing the co-creation of value
Adrian Payne, Kaj Storbacka, Pennie Frow
Journal of the Academy of Marketing Science (2007) Vol. 36, Iss. 1, pp. 83-96
Closed Access | Times Cited: 3313
How destination image and evaluative factors affect behavioral intentions?
Ching‐Fu Chen, DungChun Tsai
Tourism Management (2006) Vol. 28, Iss. 4, pp. 1115-1122
Closed Access | Times Cited: 2348
Critical service logic: making sense of value creation and co-creation
Christian Grönroos, Päivi Voima
Journal of the Academy of Marketing Science (2012) Vol. 41, Iss. 2, pp. 133-150
Closed Access | Times Cited: 2287
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
Julie Baker, A. Parasuraman, Dhruv Grewal, et al.
Journal of Marketing (2002) Vol. 66, Iss. 2, pp. 120-141
Closed Access | Times Cited: 2197
Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.
Charla Mathwick, Naresh K. Malhotra, Edward E. Rigdon
Journal of Retailing (2001) Vol. 77, Iss. 1, pp. 39-56
Closed Access | Times Cited: 2018
Customer perceived value, satisfaction, and loyalty: The role of switching costs
Zhilin Yang, Robin T. Peterson
Psychology and Marketing (2004) Vol. 21, Iss. 10, pp. 799-822
Open Access | Times Cited: 2008
Customer satisfaction with services: putting perceived value into the equation
Gordon H.G. McDougall, Terrence J. Levesque
Journal of Services Marketing (2000) Vol. 14, Iss. 5, pp. 392-410
Closed Access | Times Cited: 1814
Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context
Shun Yin Lam, Venkatesh Shankar, M. Krishna Erramilli, et al.
Journal of the Academy of Marketing Science (2004) Vol. 32, Iss. 3, pp. 293-311
Closed Access | Times Cited: 1813
Value-based Adoption of Mobile Internet: An empirical investigation
Hee‐Woong Kim, Hock Chuan Chan, Sumeet Gupta
Decision Support Systems (2005) Vol. 43, Iss. 1, pp. 111-126
Closed Access | Times Cited: 1793
The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda
A. Parasuraman, Dhruv Grewal
Journal of the Academy of Marketing Science (2000) Vol. 28, Iss. 1, pp. 168-174
Closed Access | Times Cited: 1780
The role of perceived risk in the quality-value relationship: A study in a retail environment
Jill Sweeney, Geoffrey N. Soutar, Lester W. Johnson
Journal of Retailing (1999) Vol. 75, Iss. 1, pp. 77-105
Closed Access | Times Cited: 1636
Consumer Value: A Framework for Analysis and Research
Morris B. Holbrook
(1999)
Closed Access | Times Cited: 1541
Customer repurchase intention
Phillip Hellier, Gus Geursen, Rodney Carr, et al.
European Journal of Marketing (2003) Vol. 37, Iss. 11/12, pp. 1762-1800
Closed Access | Times Cited: 1504
Value co-creation in service logic: A critical analysis
Christian Grönroos
Marketing Theory (2011) Vol. 11, Iss. 3, pp. 279-301
Closed Access | Times Cited: 1460
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
Peter C. Verhoef
Journal of Marketing (2003) Vol. 67, Iss. 4, pp. 30-45
Closed Access | Times Cited: 1449
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
Lloyd C. Harris, Mark M.H. Goode
Journal of Retailing (2004) Vol. 80, Iss. 2, pp. 139-158
Closed Access | Times Cited: 1408
Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour
Martina G. Gallarza, Irene Gil Saura
Tourism Management (2005) Vol. 27, Iss. 3, pp. 437-452
Closed Access | Times Cited: 1308
Customer perceived value: a substitute for satisfaction in business markets?
Andreas Eggert, Wolfgang Ulaga
Journal of Business and Industrial Marketing (2002) Vol. 17, Iss. 2/3, pp. 107-118
Closed Access | Times Cited: 1237
Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk
Chao‐Min Chiu, Eric T.G. Wang, Yu‐Hui Fang, et al.
Information Systems Journal (2012) Vol. 24, Iss. 1, pp. 85-114
Closed Access | Times Cited: 1157
The concept of perceived value: a systematic review of the research
Raquel Sánchez‐Fernández, María Ángeles Iniesta Bonillo
Marketing Theory (2007) Vol. 7, Iss. 4, pp. 427-451
Closed Access | Times Cited: 1144
Service quality, customer satisfaction, and customer value: A holistic perspective
Haemoon Oh
International Journal of Hospitality Management (1999) Vol. 18, Iss. 1, pp. 67-82
Closed Access | Times Cited: 1085
Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China
Zhaohua Deng, Yaobin Lu, Kwok‐Kee Wei, et al.
International Journal of Information Management (2009) Vol. 30, Iss. 4, pp. 289-300
Closed Access | Times Cited: 1081
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