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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer comfort during service robot interactions
Marc Becker, Dominik Mahr, Gaby Odekerken‐Schröder
Service Business (2022) Vol. 17, Iss. 1, pp. 137-165
Open Access | Times Cited: 44

Showing 1-25 of 44 citing articles:

Key concepts in artificial intelligence and technologies 4.0 in services
Russell W. Belk, Daniel Belanche, Carlos Flavián
Service Business (2023) Vol. 17, Iss. 1, pp. 1-9
Open Access | Times Cited: 48
Pursuing the drivers of consumer behaviour toward service robots in the hotel industry
Mohammad Soliman, Stanislav Ivanov, Islam Elgammal, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103752-103752
Closed Access | Times Cited: 20
Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 19
Does technology readiness matter? Investigating employee psychological well-being through the lens of social robot anthropomorphism
Nidhi Sehgal, Gunjan Malhotra, Vimi Jham
Journal of Service Theory and Practice (2025)
Closed Access | Times Cited: 2
When robot appearance and service style interact to influence customers’ willingness to pay: The mediating role of perceived restaurant quality
Stephanie Hui-Wen Chuah, Joaquim Dias Soeiro
International Journal of Hospitality Management (2025) Vol. 127, pp. 104117-104117
Closed Access | Times Cited: 2
The Robot–Human Paradox: A Meta‐Analysis of Customer Service by Robots Versus Humans on Customer Experience
Fernando de Oliveira Santini, Weng Marc Lim, Cláudio Hoffmann Sampaio, et al.
Journal of Consumer Behaviour (2025)
Open Access | Times Cited: 2
Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103511-103511
Closed Access | Times Cited: 34
Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots
Mark Steins, Marc Becker, Gaby Odekerken‐Schröder, et al.
Journal of Business Research (2024) Vol. 180, pp. 114729-114729
Open Access | Times Cited: 10
Live support by chatbots with artificial intelligence: A future research agenda
Mark Anthony Camilleri, Ciro Troise
Service Business (2022) Vol. 17, Iss. 1, pp. 61-80
Closed Access | Times Cited: 31
Are we ready for hotel robots after the pandemic? A profile analysis
Fatemeh Binesh, Şeyhmus Baloğlu
Computers in Human Behavior (2023) Vol. 147, pp. 107854-107854
Open Access | Times Cited: 18
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 18
Applying Industry 4.0 technologies for the sustainability of small service enterprises
Darshan Pandya, Gopal Kumar
Service Business (2022) Vol. 17, Iss. 1, pp. 37-59
Open Access | Times Cited: 28
The Future of Marketing and Marketing Education
Dhruv Grewal, Abhijit Guha, Cinthia B. Satornino, et al.
Journal of Marketing Education (2024)
Closed Access | Times Cited: 5
Breaking into the Black Box of Customer Perception Towards Robot Service: Empirical Evidence from Service Sector
Samar Rahi, Mazuri Abd Ghani, Manaf Al‐Okaily, et al.
Heliyon (2024) Vol. 10, Iss. 19, pp. e38117-e38117
Open Access | Times Cited: 5
Working with AI: can stress bring happiness?
Sandra María Correia Loureiro, Ricardo Godinho Bilro, Diogo Neto
Service Business (2022) Vol. 17, Iss. 1, pp. 233-255
Open Access | Times Cited: 22
The role of psychological comfort with service robot reminders: a dyadic field study
Quincy P J Merx, Mark Steins, Gaby Odekerken
Journal of Services Marketing (2025) Vol. 39, Iss. 10, pp. 1-14
Open Access
Human vs. robot service provider agents in service failures: comparing customer dissatisfaction and the mediating role of forgiveness and service recovery expectation
Zuwen Huang, Ada Lo
Information Technology & Tourism (2025)
Open Access
Measuring Artificial Intelligence Customer Experience: Scale Development and Validation
Ching‐Jui Keng, Peng-Cheng Sung, Yu Hsin Chen
International Journal of Human-Computer Interaction (2025), pp. 1-14
Closed Access
Airline chatbot: examining the response of outcome- and process-focused individuals for customer service requests
Bobbie Rathjens, Lu Zhang, JaeMin Cha
Journal of Hospitality and Tourism Technology (2025)
Closed Access
Evolution of service robots in marketing: A relational framework and future research agenda
Dominik Mahr, Gaby Odekerken‐Schröder, Jenny van Doorn
Journal of Business Research (2025) Vol. 192, pp. 115204-115204
Open Access
Recipes for consumer loyalty intentions toward AI speakers: A complexity theory approach
Sooyun Kim, M. T. Ko, Luri Lee
Service Business (2025) Vol. 19, Iss. 2
Closed Access
Unintended consequences of service robots – Recent progress and future research directions
Nima Heirati, Valentina Pitardi, Jochen Wirtz, et al.
Journal of Business Research (2025) Vol. 194, pp. 115366-115366
Closed Access
Service robots and memorable customer experience: The influence of perceived anthropomorphism
Miguel Ángel Moliner Tena, Luis J. Callarisa Fiol, Javier Sánchez, et al.
Future Business Journal (2025) Vol. 11, Iss. 1
Open Access
Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance
Ruoran Liu, Jin-Xing Hao, Yu Yan, et al.
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104299-104299
Closed Access
Viva robonomics!? Cost–benefit analysis of robots and future directions in service and robonomics research
Ilana Shanks, Martin Mende, Jenny van Doorn, et al.
Journal of service management (2025)
Closed Access
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