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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
José Enrique Bigné Alcañiz, Carla Ruíz Mafé, Carmen Pérez Cabañero, et al.
Service Business (2023) Vol. 17, Iss. 1, pp. 281-314
Open Access | Times Cited: 18

Showing 18 citing articles:

Machine learning applied to tourism: A systematic review
José Carlos Sancho Núñez, Juan A. Gómez‐Pulido, Rafael Robina Ramírez
Wiley Interdisciplinary Reviews Data Mining and Knowledge Discovery (2024) Vol. 14, Iss. 5
Open Access | Times Cited: 9
Understanding crowding perceptions and their impact on place experience: Insights from a mixed‐methods study
Silvia Sanz Blas, Daniela Buzova, Fernando J. Garrigós‐Simón
Psychology and Marketing (2024) Vol. 41, Iss. 5, pp. 1022-1035
Open Access | Times Cited: 4
How Do International and Domestic Tourists Perceive the Service Quality of Japanese Ryokans? A Cross-Cultural Perspective
Fukumi Maki, Kaede Sano, Hao Sun
Journal of Quality Assurance in Hospitality & Tourism (2025), pp. 1-24
Closed Access
Multi-dimensional perceptual recognition of tourist destination using deep learning model and geographic information system
Shengtian Zhang, Yongbo Li, Xiaoxia Song, et al.
PLoS ONE (2025) Vol. 20, Iss. 2, pp. e0318846-e0318846
Open Access
Perceptions of the quality of tourist and visitor attractions: a comparative survey of tourists and residents
Sandro Alves de Medeiros, José William de Queiroz Barbosa, Aline Barbosa Tinoco Luz, et al.
Tourism Recreation Research (2025), pp. 1-17
Open Access
Airline reviews processing: Abstractive summarization and rating-based sentiment classification using deep transfer learning
Ayesha Ayub Syed, Ford Lumban Gaol, Alfred Boediman, et al.
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 2, pp. 100238-100238
Open Access | Times Cited: 3
NLP-Driven Insights on Boutique Hotel Satisfaction
Arindra Nath Mishra, Jie Li, Pooja Sengupta, et al.
Journal of Computer Information Systems (2024), pp. 1-16
Closed Access | Times Cited: 3
An Enhanced IDBO-CNN-BiLSTM Model for Sentiment Analysis of Natural Disaster Tweets
Guangyu Mu, Jiaxue Li, Xiurong Li, et al.
Biomimetics (2024) Vol. 9, Iss. 9, pp. 533-533
Open Access | Times Cited: 3
Creating meaningful insights from customer reviews: a methodological comparison of topic modeling algorithms and their use in marketing research
Gül Yazıcı, Tuğçe Ozansoy Çadırcı
Journal of Marketing Analytics (2023)
Closed Access | Times Cited: 5
Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions
Wee-Kheng Tan, P. C. Chen
Service Business (2023) Vol. 17, Iss. 4, pp. 1001-1024
Open Access | Times Cited: 4
Machine Learning and Sentiments Analysis
Pradeep Kumar Singh, Showmik Setta, Akhilesh Kumar Singh, et al.
Advances in business information systems and analytics book series (2024), pp. 248-264
Closed Access | Times Cited: 1
Sentiment analysis of a nomadic tax social enterprise
Indra Abeysekera
Journal of Open Innovation Technology Market and Complexity (2023) Vol. 10, Iss. 1, pp. 100179-100179
Open Access | Times Cited: 3
The Solution Study of Internet Channel in Improving Customer’s Power Service Experience
Xiaoyan Yang, Zhede Gu, Shiwen Zhong, et al.
Lecture notes in electrical engineering (2024), pp. 204-210
Closed Access
Exploring Customer Review of Local Agriculture Product Acceptance in Malaysia: A Concept Paper on Sentiment Mining
Zaireen Abdul Rahman, Bazilah A. Talip, Husna Sarirah
International Journal on Perceptive and Cognitive Computing (2024) Vol. 10, Iss. 1, pp. 29-39
Open Access
Online reviews explain differences in coastal and inland tourists’ satisfaction
Giulia Contu, Cinzia Dessì, Carla Massidda, et al.
Scientific Reports (2024) Vol. 14, Iss. 1
Open Access
Unveiling the spatial and temporal variation of customer sentiment in hotel experiences: a case study of Beppu City, Japan
Feiyu Hu, Jun Pan, Haijun Wang
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access
The Influence of Culture on Sentiments Expressed in Online Reviews of Eco-Friendly Hotels
Estefania Ballester, Carla Ruíz Mafé, Natalia Rubio
Advances in human and social aspects of technology book series (2023), pp. 115-141
Closed Access | Times Cited: 1
Multinational Visitors’ Framing of Al-Qarawiyyin University: An Analysis of Google Reviews
Hicham Lahlou
Asian Journal of Research in Education and Social Sciences (2023)
Open Access
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