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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Key concepts in artificial intelligence and technologies 4.0 in services
Russell W. Belk, Daniel Belanche, Carlos Flavián
Service Business (2023) Vol. 17, Iss. 1, pp. 1-9
Open Access | Times Cited: 48

Showing 1-25 of 48 citing articles:

NFT luxury brand marketing in the metaverse: Leveraging blockchain‐certified NFTs to drive consumer behavior
Eunyoung Sung, Ohbyung Kwon, Kwonsang Sohn
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2306-2325
Open Access | Times Cited: 103
The dark side of artificial intelligence in services
Daniel Belanche, Russell W. Belk, Luis V. Casaló, et al.
Service Industries Journal (2024) Vol. 44, Iss. 3-4, pp. 149-172
Open Access | Times Cited: 35
Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda
Hui Zhu, Olli Vigren, Inga‐Lill Söderberg
Journal of Business Research (2024) Vol. 174, pp. 114494-114494
Open Access | Times Cited: 27
Automated social presence in AI: Avoiding consumer psychological tensions to improve service value
Carlos Flavián, Russell W. Belk, Daniel Belanche, et al.
Journal of Business Research (2024) Vol. 175, pp. 114545-114545
Open Access | Times Cited: 26
Enhancing SME Resilience through Artificial Intelligence and Strategic Foresight: A Framework for Sustainable Competitiveness
Elias G. Carayannis, Roman Dumitrescu, Tommy Falkowski, et al.
Technology in Society (2025), pp. 102835-102835
Closed Access | Times Cited: 3
Consumer engagement with AI‐powered voice assistants: A behavioral reasoning perspective
Fulya Açikgöz, Rodrigo Perez‐Vega, Fevzi Okumuş, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2226-2243
Open Access | Times Cited: 40
The role of emotions in augmented reality
Pei‐Shan Soon, Weng Marc Lim, Sanjaya Singh Gaur
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2387-2412
Open Access | Times Cited: 26
Artificial intelligence and predictive marketing: an ethical framework from managers’ perspective
Hina Naz, Muhammad Kashif
Spanish Journal of Marketing - ESIC (2024)
Open Access | Times Cited: 12
A bibliometric analysis of metaverse technologies in healthcare services
Seckin Damar, Gülşah Hançerlioğulları Köksalmış
Service Business (2024) Vol. 18, Iss. 2, pp. 223-254
Open Access | Times Cited: 10
How gamifying AI shapes customer motivation, engagement, and purchase behavior
Maher Georges Elmashhara, Roberta De Cicco, Susana Costa e Silva, et al.
Psychology and Marketing (2023) Vol. 41, Iss. 1, pp. 134-150
Open Access | Times Cited: 22
When powerful artificial intelligence backfires
Saleh Shuqair, Diego Costa Pinto, Caroline Lancelot Miltgen, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103778-103778
Open Access | Times Cited: 8
AI credibility and consumer-AI experiences: a conceptual framework
Abdul Wahid Khan, Abhishek Mishra
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 66-97
Closed Access | Times Cited: 16
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism
Maher Georges Elmashhara, Marta Blázquez, Jorge Juli�ão
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 11, pp. 3774-3793
Open Access | Times Cited: 5
Big data analytics and the use of artificial intelligence in the services industry: a meta-analysis
Wagner Júnior Ladeira, Fernando de Oliveira Santini, Tareq Rasul, et al.
Service Industries Journal (2024), pp. 1-28
Open Access | Times Cited: 5
The effect of behaviorally anthropomorphic service robots on customers’ variety-seeking behavior: an analytical examination of social presence and decision-making context
Wenchao Liu, Xin Xin, Chenyu Zheng
Frontiers in Robotics and AI (2025) Vol. 12
Open Access
“They” threaten my work: How AI service robots negatively impact frontline hotel employees through organizational dehumanization
Tao Xu, Yu-Hao Zheng, Jinhua Zhang, et al.
International Journal of Hospitality Management (2025) Vol. 128, pp. 104162-104162
Closed Access
Leveraging AI in arts: a case study of music creating venture EnterArts
Suk-Ki Hong, Hong‐Hee Lee
Service Business (2025) Vol. 19, Iss. 2
Closed Access
The Role of Social Media and Artificial Intelligence (AI) in Enhancing Digital Marketing Resilience During Crises
Bora Gündüzyeli
Sustainability (2025) Vol. 17, Iss. 7, pp. 3134-3134
Open Access
Pro-Self or Pro-Social? how AI and human job replacement elicit compensatory responses
Xiaofei Bai, Hao Zhang, Zengguang Ma, et al.
Journal of Business Research (2025) Vol. 195, pp. 115402-115402
Closed Access
Me and my AI: Exploring the effects of consumer self‐construal and AI‐based experience on avoiding similarity and willingness to pay
Sandra María Correia Loureiro, Jano Jiménez‐Barreto, Ricardo Godinho Bilro, et al.
Psychology and Marketing (2023) Vol. 41, Iss. 1, pp. 151-167
Closed Access | Times Cited: 10
The dark side of AI in professional services
Francisco Trincado-Munoz, Carlo Ludovico Cordasco, Tim Vorley
Service Industries Journal (2024), pp. 1-20
Open Access | Times Cited: 3
Standardization versus customization in artificial intelligence-based services: what fuels continuous intention to use on digital platforms?
Sung‐Yeon Kim, Jinmin Kim
Service Business (2025) Vol. 19, Iss. 1
Closed Access
How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda
Nancy V. Wünderlich, Markus Blut, Christian Brock, et al.
Journal of Business Research (2025) Vol. 192, pp. 115284-115284
Open Access
The dark side of employee-generative AI collaboration in the workplace: An investigation on work alienation and employee expediency
Xiaokai Li, Tianyi Long, Andreawan Honora, et al.
International Journal of Information Management (2025) Vol. 83, pp. 102905-102905
Open Access
Work Characteristics Needed by Middle Managers When Leading AI-Integrated Service Teams
Jonna Koponen, Saara Julkunen, Anne Laajalahti, et al.
Journal of Service Research (2023)
Open Access | Times Cited: 8
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