Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer relationship management and firm performance: the mediating role of business strategy
Martin Reimann, Oliver Schilke, Jacquelyn S. Thomas
Journal of the Academy of Marketing Science (2009) Vol. 38, Iss. 3, pp. 326-346
Closed Access | Times Cited: 264

Showing 1-25 of 264 citing articles:

Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM
Kevin Trainor, James “Mick” Andzulis, Adam Rapp, et al.
Journal of Business Research (2013) Vol. 67, Iss. 6, pp. 1201-1208
Closed Access | Times Cited: 775
Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective
Zhan Wang, Hyun Gon Kim
Journal of Interactive Marketing (2017) Vol. 39, Iss. 1, pp. 15-26
Closed Access | Times Cited: 398
Absorptive capacity and performance: The role of customer relationship and technological capabilities in high-tech SMEs
Nikolaos Tzokas, Young‐Ah Kim, Hammad Akbar, et al.
Industrial Marketing Management (2015) Vol. 47, pp. 134-142
Open Access | Times Cited: 249
How dynamic capabilities affect adoption of management innovations
Haifen Lin, Jingqin Su, Angela Higgins
Journal of Business Research (2015) Vol. 69, Iss. 2, pp. 862-876
Closed Access | Times Cited: 200
Fostering B2B sales with customer big data analytics
Heli Hallikainen, Emma Savimäki, Tommi Laukkanen
Industrial Marketing Management (2019) Vol. 86, pp. 90-98
Open Access | Times Cited: 163
Examining the Firm's Value Creation Process: A Managerial Perspective of the Firm's Value Offering Strategy and Performance
Aron O’Cass, Liem Viet Ngo
British Journal of Management (2010) Vol. 22, Iss. 4, pp. 646-671
Closed Access | Times Cited: 183
When Does International Marketing Standardization Matter to Firm Performance?
Oliver Schilke, Martin Reimann, Jacquelyn S. Thomas
Journal of International Marketing (2009) Vol. 17, Iss. 4, pp. 24-46
Closed Access | Times Cited: 175
Toward a theory of the boundary-spanning marketing organization and insights from 31 organization theories
G. Tomas M. Hult
Journal of the Academy of Marketing Science (2011) Vol. 39, Iss. 4, pp. 509-536
Closed Access | Times Cited: 167
Toward an understanding of industry commoditization: Its nature and role in evolving marketing competition
Martin Reimann, Oliver Schilke, Jacquelyn S. Thomas
International Journal of Research in Marketing (2009) Vol. 27, Iss. 2, pp. 188-197
Closed Access | Times Cited: 136
How marketing capabilities and current performance drive strategic intentions in international markets
Anna Kaleka, Neil A. Morgan
Industrial Marketing Management (2017) Vol. 78, pp. 108-121
Open Access | Times Cited: 120
Knowledge management, customer relationship management and innovation capabilities
Mahmoud Mohammad Migdadi
Journal of Business and Industrial Marketing (2020) Vol. 36, Iss. 1, pp. 111-124
Closed Access | Times Cited: 115
Competition-motivated corporate social responsibility
Jan Kemper, Oliver Schilke, Martin Reimann, et al.
Journal of Business Research (2013) Vol. 66, Iss. 10, pp. 1954-1963
Closed Access | Times Cited: 113
Factors affecting consumer engagement on online social networks: self-congruity, brand attachment, and self-extension tendency
Fazlul K. Rabbanee, Rajat Roy, Mark T. Spence
European Journal of Marketing (2020) Vol. 54, Iss. 6, pp. 1407-1431
Open Access | Times Cited: 113
Characterizing customer experience management in business markets
Lars Witell, Christian Kowalkowski, Helen Perks, et al.
Journal of Business Research (2019) Vol. 116, pp. 420-430
Open Access | Times Cited: 111
Organizational Learning and CRM Success: A Model for Linking Organizational Practices, Customer Data Quality, and Performance
James W. Peltier, Debra Zahay, Donald R. Lehmann
Journal of Interactive Marketing (2012) Vol. 27, Iss. 1, pp. 1-13
Closed Access | Times Cited: 108
Effects of customer equity drivers on customer loyalty in B2B context
B. Ramaseshan, Fazlul K. Rabbanee, Laine Tan Hsin Hui
Journal of Business and Industrial Marketing (2013) Vol. 28, Iss. 4, pp. 335-346
Closed Access | Times Cited: 106
Antecedents and consequences of self-congruity
Rajat Roy, Fazlul K. Rabbanee
European Journal of Marketing (2015) Vol. 49, Iss. 3/4, pp. 444-466
Closed Access | Times Cited: 105
Paving the way for CRM success: The mediating role of knowledge management and organizational commitment
Aurora Garrido‐Moreno, Nigel Lockett, Victor Jesús García Morales
Information & Management (2014) Vol. 51, Iss. 8, pp. 1031-1042
Closed Access | Times Cited: 102
CRM and the bottom line: Do all CRM dimensions affect firm performance?
Alexander Josiassen, A. George Assaf, Ljubica Knežević Cvelbar
International Journal of Hospitality Management (2013) Vol. 36, pp. 130-136
Closed Access | Times Cited: 89
Social Capital as a Microlevel Origin of Organizational Capabilities
Jan Kemper, Oliver Schilke, Malte Brettel
Journal of Product Innovation Management (2013) Vol. 30, Iss. 3, pp. 589-603
Closed Access | Times Cited: 88
Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance
Abdulalem Mohammed, Basri bin Rashid
International Review of Management and Marketing (2012) Vol. 2, Iss. 4, pp. 220-230
Closed Access | Times Cited: 87
Implementation effects in the relationship between CRM and its performance
Ilaria Dalla Pozza, Oliver Goetz, Jean‐Michel Sahut
Journal of Business Research (2018) Vol. 89, pp. 391-403
Closed Access | Times Cited: 83
The effects of customer equity drivers on loyalty across services industries and firms
Yi‐Chun Ou, Peter C. Verhoef, Thorsten Wiesel
Journal of the Academy of Marketing Science (2016) Vol. 45, Iss. 3, pp. 336-356
Open Access | Times Cited: 82
What can we learn from the evolution of research on lean management assessment?
María‐del‐Mar Camacho‐Miñano, José Moyano Fuentes, Macarena Sacristán Dı́az
International Journal of Production Research (2012) Vol. 51, Iss. 4, pp. 1098-1116
Closed Access | Times Cited: 80
Ambidextrous marketing capabilities and performance: How and when entrepreneurial orientation makes a difference
Hamed Mehrabi, Nicole Coviello, Chatura Ranaweera
Industrial Marketing Management (2018) Vol. 77, pp. 129-142
Closed Access | Times Cited: 73
Page 1 - Next Page

Scroll to top