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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Do loyal customers really pay more for services?
Nita Umashankar, Yashoda Bhagwat, V. Kumar
Journal of the Academy of Marketing Science (2016) Vol. 45, Iss. 6, pp. 807-826
Closed Access | Times Cited: 75

Showing 1-25 of 75 citing articles:

Customer engagement in service
V. Kumar, Bharath Rajan, Shaphali Gupta, et al.
Journal of the Academy of Marketing Science (2017) Vol. 47, Iss. 1, pp. 138-160
Closed Access | Times Cited: 400
Cost-effective service excellence
Jochen Wirtz, Valarie A. Zeithaml
Journal of the Academy of Marketing Science (2017) Vol. 46, Iss. 1, pp. 59-80
Open Access | Times Cited: 201
A Theory of Customer Valuation: Concepts, Metrics, Strategy, and Implementation
V. Kumar
Journal of Marketing (2017) Vol. 82, Iss. 1, pp. 1-19
Closed Access | Times Cited: 126
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 9, pp. 1440-1459
Open Access | Times Cited: 101
Building consumer loyalty through e-shopping experiences: The mediating role of emotions
Silvia Cachero-Martínez, Rodolfo Vázquez‐Casielles
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102481-102481
Closed Access | Times Cited: 100
Determinants of customer purchase intention toward online food delivery services: The moderating role of usage frequency
Chanmi Hong, Eun-Kyong Choi, Hyun-Woo Joung
Journal of Hospitality and Tourism Management (2022) Vol. 54, pp. 76-87
Closed Access | Times Cited: 56
A meaning-based framework for customer loyalty
Elina Närvänen, Hannu Kuusela, Heli Paavola, et al.
International Journal of Retail & Distribution Management (2020) Vol. 48, Iss. 8, pp. 825-843
Open Access | Times Cited: 53
Determinants of online brand communities’ and millennials’ characteristics: A social influence perspective
Wilson Ozuem, Michelle Willis, Kerry E. Howell, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 5, pp. 794-818
Open Access | Times Cited: 49
The experience – economy revisited: an interdisciplinary perspective and research agenda
Yanina Chevtchouk, Cleopatra Veloutsou, Robert A. Paton
Journal of Product & Brand Management (2021) Vol. 30, Iss. 8, pp. 1288-1324
Open Access | Times Cited: 34
Do long-life customers pay more in pay-what-you-want pricing? Evidence from live streaming
Xuejing Ma, Zetao Wang, Hongju Liu
Journal of Business Research (2022) Vol. 142, pp. 998-1009
Closed Access | Times Cited: 28
Determining important attributes for assessing the attractiveness of airlines
Diego R. Medina‐Muñoz, Rita D. Medina‐Muñoz, Miguel Ángel Suárez-Cabrera
Journal of Air Transport Management (2018) Vol. 70, pp. 45-56
Closed Access | Times Cited: 46
Branding the hotel industry: The effect of step-up versus step-down brand extensions
Magnus Hultman, Christina Papadopoulou, Pejvak Oghazi, et al.
Journal of Business Research (2020) Vol. 124, pp. 560-570
Open Access | Times Cited: 34
Service marketing mix and customer engagement: A meta-analysis
Sudeep Rohit, Kumar Rakesh Ranjan, G. Shainesh
Journal of Business Research (2025) Vol. 194, pp. 115363-115363
Closed Access
The processing of price during purchase decision making: Are there neural differences among prosocial and non-prosocial consumers?
Carlos Alberto Guerrero Medina, Myriam Martínez‐Fiestas, María I. Viedma-del-Jesús, et al.
Journal of Cleaner Production (2020) Vol. 271, pp. 122648-122648
Open Access | Times Cited: 30
A multidimensional approach to the outcomes of perceived value in business relationships
Mariëtte Louise Zietsman, Pierre Mostert, Göran Svensson
European Business Review (2020) Vol. 32, Iss. 4, pp. 709-729
Open Access | Times Cited: 28
How broadcasters' characteristics affect viewers' loyalty: the role of parasocial relationships
Wei Liu, Zongshui Wang, Ling Jian, et al.
Asia Pacific Journal of Marketing and Logistics (2023) Vol. 36, Iss. 1, pp. 241-259
Closed Access | Times Cited: 10
Gain frame appeals more to loyal customers
Yaya Song, Qing He, Zhang Ye, et al.
Annals of Tourism Research (2025) Vol. 111, pp. 103929-103929
Closed Access
Brand equity, online reviews, and message trust: the moderating role of persuasion knowledge
Fayez Ahmad, Francisco Guzmán
Journal of Product & Brand Management (2020) Vol. 30, Iss. 4, pp. 549-564
Closed Access | Times Cited: 27
An empirical examination of the effects of design elements of email newsletters on consumers’ email responses and their purchase
Ashish Kumar
Journal of Retailing and Consumer Services (2020) Vol. 58, pp. 102349-102349
Closed Access | Times Cited: 27
Corporate Social Responsibility and Firm Value: The Moderating Effects of Financial Flexibility and R&D Investment
Zhaoyang Guo, Siyu Hou, Qingchang Li
Sustainability (2020) Vol. 12, Iss. 20, pp. 8452-8452
Open Access | Times Cited: 24
Does Sustainable Consumption Behaviour Influence Luxury Services Purchase Intention?
Amélia Brandão, Carmo Cupertino de Miranda
Sustainability (2022) Vol. 14, Iss. 13, pp. 7906-7906
Open Access | Times Cited: 16
Effects of cross-platform multichannel shopping on online customer–firm relationship length, depth, and breadth: An empirical investigation
Zhe Rong, Qian Wang, Hongchao Zhang
Information Processing & Management (2023) Vol. 60, Iss. 2, pp. 103218-103218
Closed Access | Times Cited: 9
Customer experience orientation: Conceptual model, propositions, and research directions
Farah Arkadan, Emma K. Macdonald, Hugh Wilson
Journal of the Academy of Marketing Science (2024) Vol. 52, Iss. 6, pp. 1560-1584
Open Access | Times Cited: 3
The influence of goal attainment and switching costs on customers’ staying intentions
Mohamed Sobhy Temerak, Dahlia El‐Manstrly
Journal of Retailing and Consumer Services (2019) Vol. 51, pp. 51-61
Closed Access | Times Cited: 25
Channel Habits and the Development of Successful Customer-Firm Relationships in Services
Jesús Cambra‐Fierro, Iguácel Melero‐Polo, Lia Patrício, et al.
Journal of Service Research (2020) Vol. 23, Iss. 4, pp. 456-475
Open Access | Times Cited: 22
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