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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The role of climate: implications for service employee engagement and customer service performance
Bülent Mengüç, Seigyoung Auh, Volkan Yeniaras, et al.
Journal of the Academy of Marketing Science (2017) Vol. 45, Iss. 3, pp. 428-451
Closed Access | Times Cited: 119

Showing 1-25 of 119 citing articles:

Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
Mohd Ahmad Al-Hawari, Shaker Bani‐Melhem, Samina Quratulain
Journal of Business and Psychology (2019) Vol. 35, Iss. 2, pp. 223-240
Closed Access | Times Cited: 162
Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior
Xuedong Liang, Gengxuan Guo, Lingli Shu, et al.
Tourism Management (2022) Vol. 92, pp. 104564-104564
Closed Access | Times Cited: 124
Linking employees’ challenge-hindrance appraisals toward AI to service performance: the influences of job crafting, job insecurity and AI knowledge
Changqing He, Rongrong Teng, Jun Song
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 3, pp. 975-994
Closed Access | Times Cited: 55
Exiting the space between the rock and the hard place: An integrative managerial approach to tackling burnout in a business context
Nikolina Koporčić, R. Elena Francu, Ilia Gugenishvili, et al.
Industrial Marketing Management (2025) Vol. 126, pp. 44-55
Open Access | Times Cited: 2
Executing on a customer engagement strategy
Rajkumar Venkatesan
Journal of the Academy of Marketing Science (2017) Vol. 45, Iss. 3, pp. 289-293
Open Access | Times Cited: 133
The effects of supervisor support and self-efficacy on call center employees’ work engagement and quitting intentions
Siti Nur Hidayah Ibrahim, Ling Suan Choo, Osman M. Karatepe
International Journal of Manpower (2019) Vol. 40, Iss. 4, pp. 688-703
Closed Access | Times Cited: 90
Consumer engagement on Twitter: perceptions of the brand matter
Wayne Read, Nichola Robertson, Lisa McQuilken, et al.
European Journal of Marketing (2019) Vol. 53, Iss. 9, pp. 1905-1933
Closed Access | Times Cited: 86
A bibliometric investigation of service failure literature and a research agenda
Pantea Fouroudi, Philip J. Kitchen, Reza Marvi, et al.
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2575-2619
Open Access | Times Cited: 62
B2B purchase engagement: Examining the key drivers and outcomes in professional services
Munyaradzi W. Nyadzayo, Riza Casidy, Park Thaichon
Industrial Marketing Management (2019) Vol. 85, pp. 197-208
Open Access | Times Cited: 55
Customer engagement and employee engagement: systematic review and future directions
Shumaila Chandni, Zillur Rahman
Service Industries Journal (2020) Vol. 40, Iss. 13-14, pp. 932-959
Closed Access | Times Cited: 54
Sustaining Human Resources through Talent Management Strategies and Employee Engagement in the Middle East Hotel Industry
Fida Hassanein, Hale Özgit
Sustainability (2022) Vol. 14, Iss. 22, pp. 15365-15365
Open Access | Times Cited: 31
Psychological empowerment and creative performance: Mediating role of thriving and moderating role of competitive psychological climate
Sunil Sahadev, Kirk Chang, Neeru Malhotra, et al.
Journal of Business Research (2023) Vol. 170, pp. 114310-114310
Open Access | Times Cited: 17
Exploring the dark side of managerial upselling emphasis: Exploratory and exploitative learning's moderating roles in salesperson emotional exhaustion and performance
Volkan Yeniaras, İsmail Gölgeci, Ilker Kaya
Industrial Marketing Management (2024) Vol. 117, pp. 238-252
Closed Access | Times Cited: 6
How does globally responsible leadership promotes pro-environmental behavior through green management initiatives?
Muhammad Rafiq, Tat‐Huei Cham, Siti Hamisah Tapsir, et al.
Journal of Global Responsibility (2024) Vol. 15, Iss. 4, pp. 466-484
Closed Access | Times Cited: 6
Determinants of frontline employee engagement and their influence on service performance
Shou-Wei Chen, Jui-Chen Peng
The International Journal of Human Resource Management (2019) Vol. 32, Iss. 5, pp. 1062-1085
Closed Access | Times Cited: 53
Determinants of frontline employee service innovative behavior
Mohd Ahmad Al-Hawari, Shaker Bani‐Melhem, Faridahwati Mohd Shamsudin
Management Research Review (2019) Vol. 42, Iss. 9, pp. 1076-1094
Closed Access | Times Cited: 51
(Re) defining salesperson motivation: current status, main challenges, and research directions
Rushana Khusainova, Ad de Jong, Nick Lee, et al.
Journal of Personal Selling and Sales Management (2018) Vol. 38, Iss. 1, pp. 2-29
Open Access | Times Cited: 49
The effects of nonwork and personal resources on frontline bank employees’ work engagement and critical job outcomes
Osman M. Karatepe, Anastasia Ozturk, Taegoo Terry Kim
International Journal of Bank Marketing (2019) Vol. 37, Iss. 3, pp. 858-879
Closed Access | Times Cited: 48
Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence
Nicholas G. Paparoidamis, Thi Thanh Huong Tran, Constantinos N. Leonidou
Journal of International Marketing (2019) Vol. 27, Iss. 2, pp. 56-75
Open Access | Times Cited: 46
Supervisor support, work engagement and turnover intentions: evidence from Indian call centres
Subash Chandra Pattnaik, Narendra Panda
Journal of Asia Business Studies (2020) Vol. 14, Iss. 5, pp. 621-635
Closed Access | Times Cited: 42
The impact of inclusive leadership behaviors on innovative workplace behavior with an emphasis on the mediating role of work engagement
Dheyaa Falih Bannay, Mohammed Jabbar Hadi, Ahmed Abdullah Amanah
Problems and Perspectives in Management (2020) Vol. 18, Iss. 3, pp. 479-491
Open Access | Times Cited: 42
Buffering B2B service failure: The role of customer engagement
Sean Sands, Colin Campbell, Carla Ferraro, et al.
Industrial Marketing Management (2022) Vol. 103, pp. 47-60
Open Access | Times Cited: 24
From customer readiness to customer retention: the mediating role of customer psychological and behavioral engagement
Samaneh Torkzadeh, Mohammadali Zolfagharian, Atefeh Yazdanparast, et al.
European Journal of Marketing (2022) Vol. 56, Iss. 7, pp. 1799-1829
Closed Access | Times Cited: 23
Are algorithmically controlled gig workers deeply burned out? An empirical study on employee work engagement
Jiao Jiao Lang, Yang Li, Chen Cheng, et al.
BMC Psychology (2023) Vol. 11, Iss. 1
Open Access | Times Cited: 15
Service failure and service recovery: A hybrid review and research agenda
Taiba Musadiq Sahaf, Asif Iqbal Fazili
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 13
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