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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Cost-effective service excellence
Jochen Wirtz, Valarie A. Zeithaml
Journal of the Academy of Marketing Science (2017) Vol. 46, Iss. 1, pp. 59-80
Open Access | Times Cited: 201

Showing 1-25 of 201 citing articles:

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
Yogesh K. Dwivedi, Nir Kshetri, Laurie Hughes, et al.
International Journal of Information Management (2023) Vol. 71, pp. 102642-102642
Open Access | Times Cited: 2189
Brave new world: service robots in the frontline
Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, et al.
Journal of service management (2018) Vol. 29, Iss. 5, pp. 907-931
Open Access | Times Cited: 1629
Metaverse marketing: How the metaverse will shape the future of consumer research and practice
Yogesh K. Dwivedi, Laurie Hughes, Yichuan Wang, et al.
Psychology and Marketing (2022) Vol. 40, Iss. 4, pp. 750-776
Open Access | Times Cited: 539
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, et al.
Tourism Management (2019) Vol. 78, pp. 104042-104042
Open Access | Times Cited: 431
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, et al.
Journal of Service Theory and Practice (2020) Vol. 30, Iss. 3, pp. 361-391
Open Access | Times Cited: 411
Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda
Mekhail Mustak, Joni Salminen, Loïc Plé, et al.
Journal of Business Research (2020) Vol. 124, pp. 389-404
Closed Access | Times Cited: 357
AI in marketing, consumer research and psychology: A systematic literature review and research agenda
Marcello M. Mariani, Rodrigo Perez‐Vega, Jochen Wirtz
Psychology and Marketing (2021) Vol. 39, Iss. 4, pp. 755-776
Open Access | Times Cited: 345
Platforms in the peer-to-peer sharing economy
Jochen Wirtz, Kevin Kam Fung So, Makarand Mody, et al.
Journal of service management (2019) Vol. 30, Iss. 4, pp. 452-483
Open Access | Times Cited: 338
Service robots: value co-creation and co-destruction in elderly care networks
Martina Čaić, Gaby Odekerken‐Schröder, Dominik Mahr
Journal of service management (2018) Vol. 29, Iss. 2, pp. 178-205
Open Access | Times Cited: 308
Frontline Service Technology infusion: conceptual archetypes and future research directions
Arne De Keyser, Sarah Köcher, Linda Alkire, et al.
Journal of service management (2019) Vol. 30, Iss. 1, pp. 156-183
Closed Access | Times Cited: 294
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
Li Xiao, V. Kumar
Journal of Service Research (2019) Vol. 24, Iss. 1, pp. 9-29
Closed Access | Times Cited: 256
The digital marketing capabilities gap
Dennis Herhausen, Dario Miočević, Robert E. Morgan, et al.
Industrial Marketing Management (2020) Vol. 90, pp. 276-290
Open Access | Times Cited: 231
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 146
Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality
Prokopis Christou, Aspasia Simillidou, Maria C. Stylianou
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 11, pp. 3665-3683
Open Access | Times Cited: 144
Service robots, agency and embarrassing service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Journal of service management (2021) Vol. 33, Iss. 2, pp. 389-414
Open Access | Times Cited: 133
Corporate Digital Responsibility in Service Firms and Their Ecosystems
Jochen Wirtz, Werner H. Kunz, Nicole Hartley, et al.
Journal of Service Research (2022) Vol. 26, Iss. 2, pp. 173-190
Open Access | Times Cited: 123
Understanding and Improving Consumer Reactions to Service Bots
Noah Castelo, Johannes Boegershausen, Christian Hildebrand, et al.
Journal of Consumer Research (2023) Vol. 50, Iss. 4, pp. 848-863
Open Access | Times Cited: 77
Artificial intelligence in service industries: customers’ assessment of service production and resilient service operations
Marcello M. Mariani, Matteo Borghi
International Journal of Production Research (2023) Vol. 62, Iss. 15, pp. 5400-5416
Open Access | Times Cited: 48
Digital transformation: A multidisciplinary perspective and future research agenda
Justin Paul, Akiko Ueno, Charles Dennis, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 46
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 32
Artificial Intelligence in Costumer Acquisition
Mustapha Elhissoufi, Lhoussaine Alla
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 1-22
Closed Access | Times Cited: 24
The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam
Nguyen Thị Thanh Van, Vasiliki Vrana, Nguyen Thien Duy, et al.
Sustainability (2020) Vol. 12, Iss. 22, pp. 9523-9523
Open Access | Times Cited: 112
AI feel you: customer experience assessment via chatbot interviews
Karim Sidaoui, Matti Jaakkola, Jamie Burton
Journal of service management (2020) Vol. 31, Iss. 4, pp. 745-766
Open Access | Times Cited: 105
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics
Marcello M. Mariani, Matteo Borghi
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 11, pp. 3956-3976
Open Access | Times Cited: 102
Toward the human – Centered approach. A revised model of individual acceptance of AI
Manlio Del Giudice, Veronica Scuotto, Beatrice Orlando, et al.
Human Resource Management Review (2021) Vol. 33, Iss. 1, pp. 100856-100856
Closed Access | Times Cited: 101
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