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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Consumer journeys: developing consumer-based strategy
Rebecca W. Hamilton, Linda L. Price
Journal of the Academy of Marketing Science (2019) Vol. 47, Iss. 2, pp. 187-191
Open Access | Times Cited: 134

Showing 1-25 of 134 citing articles:

Customer experience: fundamental premises and implications for research
Larissa Becker, Elina Jaakkola
Journal of the Academy of Marketing Science (2020) Vol. 48, Iss. 4, pp. 630-648
Open Access | Times Cited: 640
The future of in-store technology
Dhruv Grewal, Stephanie Noble, Anne L. Roggeveen, et al.
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 1, pp. 96-113
Open Access | Times Cited: 348
Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation
Ana Babić Rosario, Kristine De Valck, Francesca Sotgiu
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 3, pp. 422-448
Closed Access | Times Cited: 337
A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights
Mansur Khamitov, Yany Grégoire, Anshu Suri
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 3, pp. 519-542
Closed Access | Times Cited: 275
Traveling with Companions: The Social Customer Journey
Ryan Hamilton, Rosellina Ferraro, Kelly L. Haws, et al.
Journal of Marketing (2020) Vol. 85, Iss. 1, pp. 68-92
Open Access | Times Cited: 201
Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption
Emanuel de Bellis, Gita Venkataramani Johar
Journal of Retailing (2020) Vol. 96, Iss. 1, pp. 74-87
Open Access | Times Cited: 180
Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals
Anton Siebert, Ahir Gopaldas, Andrew Lindridge, et al.
Journal of Marketing (2020) Vol. 84, Iss. 4, pp. 45-66
Open Access | Times Cited: 176
Pandemics and marketing: insights, impacts, and research opportunities
Gopal Das, Shailendra Pratap Jain, Durairaj Maheswaran, et al.
Journal of the Academy of Marketing Science (2021) Vol. 49, Iss. 5, pp. 835-854
Open Access | Times Cited: 114
Construal Matching in Online Search: Applying Text Analysis to Illuminate the Consumer Decision Journey
Ashlee Humphreys, Mathew S. Isaac, Rebecca Jen-Hui Wang
Journal of Marketing Research (2020) Vol. 58, Iss. 6, pp. 1101-1119
Closed Access | Times Cited: 72
Moving the stakeholder journey forward
Linda D. Hollebeek, Vikas Kumar, Rajendra K. Srivastava, et al.
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 1, pp. 23-49
Open Access | Times Cited: 41
B2B customer journeys: Conceptualization and an integrative framework
Arttu Purmonen, Elina Jaakkola, Harri Terho
Industrial Marketing Management (2023) Vol. 113, pp. 74-87
Open Access | Times Cited: 32
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
B. Ravi Chandra, Zillur Rahman
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 7-32
Closed Access | Times Cited: 28
How to maintain sustainable consumer behaviours: A systematic review and future research agenda
Sayed Elhoushy, SooCheong Jang
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2181-2211
Open Access | Times Cited: 23
Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building
Lu Zheng, Yongfa Li
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103776-103776
Closed Access | Times Cited: 11
Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage
Yingying Huang, Doğan Gürsoy
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4074-4091
Closed Access | Times Cited: 9
Emerging trends in global E-retailing: exploring the dark side of scan and go in-store technologies in consumer shopping journeys
Muhammad Naeem
International Marketing Review (2025)
Closed Access | Times Cited: 1
Everything Old is New Again: The Age of Consumer‐Centric Supply Chain Management
Terry L. Esper, Vincent E. Castillo, Shijie Ren, et al.
Journal of Business Logistics (2020) Vol. 41, Iss. 4, pp. 286-293
Open Access | Times Cited: 61
Effects of Increased Omnichannel Integration on Customer Satisfaction and Loyalty Intentions
Chris Lazaris, Panagiotis Sarantopoulos, Adam Vrechopoulos, et al.
International Journal of Electronic Commerce (2021) Vol. 25, Iss. 4, pp. 440-468
Open Access | Times Cited: 47
The consumer decision journey: A literature review of the foundational models and theories and a future perspective
Susana Santos, Helena Martins Gonçalves
Technological Forecasting and Social Change (2021) Vol. 173, pp. 121117-121117
Closed Access | Times Cited: 47
A Framework to Improve the Digital Customer Experience in Complex Services
Omnia Kandil, Laurence Dessart, Willem Standaert, et al.
Services Marketing Quarterly (2024) Vol. 45, Iss. 1, pp. 25-54
Open Access | Times Cited: 6
Toward a goal-oriented view of customer journeys
Larissa Becker, Elina Jaakkola, Aino Halinen
Journal of service management (2020) Vol. 31, Iss. 4, pp. 767-790
Open Access | Times Cited: 48
The marketing discipline’s troubled trajectory: The manifesto conversation, candidates for central focus, and prognosis for renewal
Shelby D. Hunt, Sreedhar Madhavaram, Hunter N. Hatfield
AMS Review (2022) Vol. 12, Iss. 3-4, pp. 139-156
Closed Access | Times Cited: 27
Information search behavior at the post-purchase stage of the customer journey
Cristiane Pizzutti dos Santos, Renata Gonçalves, Maura Ferreira
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 5, pp. 981-1010
Closed Access | Times Cited: 24
Uncertainty marketing tactics: An overview and a unifying framework
Aleksandra Kovacheva, Hristina Nikolova
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 1, pp. 1-22
Closed Access | Times Cited: 15
Access-based customer journeys
Lez Trujillo Torres, Eda Anlamlier, Laetitia Mimoun, et al.
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 1, pp. 24-43
Open Access | Times Cited: 13
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