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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing
Felipe Thomaz, Carolina Salge, Elena Karahanna, et al.
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 1, pp. 43-63
Open Access | Times Cited: 154

Showing 1-25 of 154 citing articles:

A strategic framework for artificial intelligence in marketing
Ming‐Hui Huang, Roland T. Rust
Journal of the Academy of Marketing Science (2020) Vol. 49, Iss. 1, pp. 30-50
Open Access | Times Cited: 867
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
Markus Blut, Cheng Wang, Nancy V. Wünderlich, et al.
Journal of the Academy of Marketing Science (2021) Vol. 49, Iss. 4, pp. 632-658
Open Access | Times Cited: 671
Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
Demetris Vrontis, Michael Christofi, Vijay Pereira, et al.
The International Journal of Human Resource Management (2021) Vol. 33, Iss. 6, pp. 1237-1266
Closed Access | Times Cited: 624
The future of technology and marketing: a multidisciplinary perspective
Dhruv Grewal, John Hulland, Praveen K. Kopalle, et al.
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 1, pp. 1-8
Closed Access | Times Cited: 400
Leveraging Artificial Intelligence in Marketing for Social Good—An Ethical Perspective
Erik Hermann
Journal of Business Ethics (2021) Vol. 179, Iss. 1, pp. 43-61
Open Access | Times Cited: 192
Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making
Christian Hildebrand, Anouk Bergner
Journal of the Academy of Marketing Science (2020)
Open Access | Times Cited: 152
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2339-2356
Closed Access | Times Cited: 151
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 146
Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings
Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt
Journal of service management (2021) Vol. 33, Iss. 2, pp. 221-245
Closed Access | Times Cited: 132
Consumer interaction with cutting-edge technologies: Implications for future research
Nisreen Ameen, Sameer Hosany, Ali Tarhini
Computers in Human Behavior (2021) Vol. 120, pp. 106761-106761
Closed Access | Times Cited: 128
Corporate Digital Responsibility in Service Firms and Their Ecosystems
Jochen Wirtz, Werner H. Kunz, Nicole Hartley, et al.
Journal of Service Research (2022) Vol. 26, Iss. 2, pp. 173-190
Open Access | Times Cited: 123
Artificial intelligence-enabled personalization in interactive marketing: a customer journey perspective
Youjiang Gao, Hongfei Liu
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 5, pp. 663-680
Open Access | Times Cited: 116
Classifying and measuring the service quality of AI chatbot in frontline service
Qian Chen, Yeming Gong, Yaobin Lu, et al.
Journal of Business Research (2022) Vol. 145, pp. 552-568
Open Access | Times Cited: 112
Someone out there? A study on the social presence of anthropomorphized chatbots
Elisa Konya-Baumbach, Miriam Biller, Sergej von Janda
Computers in Human Behavior (2022) Vol. 139, pp. 107513-107513
Closed Access | Times Cited: 106
A framework for AI-powered service innovation capability: Review and agenda for future research
Shahriar Akter, Md Afnan Hossain, Shahriar Sajib, et al.
Technovation (2023) Vol. 125, pp. 102768-102768
Closed Access | Times Cited: 102
What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective
Ihsan Ullah Jan, Seong-Goo Ji, Changju Kim
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103440-103440
Open Access | Times Cited: 89
Living and working with service robots: a TCCM analysis and considerations for future research
Arne De Keyser, Werner H. Kunz
Journal of service management (2022) Vol. 33, Iss. 2, pp. 165-196
Closed Access | Times Cited: 85
AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda
Amani Alabed, Ana Javornik, Diana Gregory‐Smith
Technological Forecasting and Social Change (2022) Vol. 182, pp. 121786-121786
Open Access | Times Cited: 81
How consumer digital signals are reshaping the customer journey
David A. Schweidel, Yakov Bart, J. Jeffrey Inman, et al.
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1257-1276
Open Access | Times Cited: 78
AI-based chatbots in conversational commerce and their effects on product and price perceptions
Justina Sidlauskiene, Yannick Joye, Viltė Auruškevičienė
Electronic Markets (2023) Vol. 33, Iss. 1
Open Access | Times Cited: 51
Digital transformation: A multidisciplinary perspective and future research agenda
Justin Paul, Akiko Ueno, Charles Dennis, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 46
Artificial Intelligence in Costumer Acquisition
Mustapha Elhissoufi, Lhoussaine Alla
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 1-22
Closed Access | Times Cited: 24
Privacy concerns in e‐commerce: A multilevel meta‐analysis
Haroon Iqbal Maseeh, Charles Jebarajakirthy, Robin Pentecost, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 10, pp. 1779-1798
Closed Access | Times Cited: 101
Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth
Gaetano Aiello, Raffaele Donvito, Diletta Acuti, et al.
Journal of Retailing (2020) Vol. 96, Iss. 4, pp. 490-506
Open Access | Times Cited: 91
The future of buyer–seller interactions: a conceptual framework and research agenda
Michael Ahearne, Yashar Atefi, Son K. Lam, et al.
Journal of the Academy of Marketing Science (2021) Vol. 50, Iss. 1, pp. 22-45
Open Access | Times Cited: 89
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