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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Investigating People’s Rapport Building and Hindering Behaviors When Working with a Collaborative Robot
Stela H. Seo, Keelin Griffin, James E. Young, et al.
International Journal of Social Robotics (2017) Vol. 10, Iss. 1, pp. 147-161
Closed Access | Times Cited: 46

Showing 1-25 of 46 citing articles:

Brave new world: service robots in the frontline
Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, et al.
Journal of service management (2018) Vol. 29, Iss. 5, pp. 907-931
Open Access | Times Cited: 1634
Enhancing hospitality experience with service robots: the mediating role of rapport building
Hailian Qiu, Minglong Li, Boyang Shu, et al.
Journal of Hospitality Marketing & Management (2019) Vol. 29, Iss. 3, pp. 247-268
Open Access | Times Cited: 316
From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction
Ewart J. de Visser, Richard Pak, Tyler H. Shaw
Ergonomics (2018) Vol. 61, Iss. 10, pp. 1409-1427
Open Access | Times Cited: 286
Survey of Emotions in Human–Robot Interactions: Perspectives from Robotic Psychology on 20 Years of Research
Ruth Stock‐Homburg
International Journal of Social Robotics (2021) Vol. 14, Iss. 2, pp. 389-411
Open Access | Times Cited: 111
Service robots in full- and limited-service restaurants: Extending technology acceptance model
Wei‐Kang Kao, Yu‐Shan Huang
Journal of Hospitality and Tourism Management (2022) Vol. 54, pp. 10-21
Closed Access | Times Cited: 95
A Taxonomy of Social Errors in Human-Robot Interaction
Leimin Tian, Sharon Oviatt
ACM Transactions on Human-Robot Interaction (2021) Vol. 10, Iss. 2, pp. 1-32
Open Access | Times Cited: 84
Socially Assistive Robots: The Specific Case of the NAO
Adam Robaczewski, Julie Bouchard, Kévin Bouchard, et al.
International Journal of Social Robotics (2020) Vol. 13, Iss. 4, pp. 795-831
Closed Access | Times Cited: 78
Customer comfort during service robot interactions
Marc Becker, Dominik Mahr, Gaby Odekerken‐Schröder
Service Business (2022) Vol. 17, Iss. 1, pp. 137-165
Open Access | Times Cited: 44
Effects of communication style on relational outcomes in interactions between customers and embodied conversational agents
Michelle M. E. van Pinxteren, Mark Pluymaekers, Jos Lemmink, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 5, pp. 938-953
Open Access | Times Cited: 31
A multidimensional taxonomy for human-robot interaction in construction
Patrick B. Rodrigues, Rashmi Singh, Mert Oytun, et al.
Automation in Construction (2023) Vol. 150, pp. 104845-104845
Open Access | Times Cited: 26
A Literature Review of Human–AI Synergy in Decision Making: From the Perspective of Affordance Actualization Theory
Ying Bao, Wankun Gong, Kaiwen Yang
Systems (2023) Vol. 11, Iss. 9, pp. 442-442
Open Access | Times Cited: 25
My colleague is not “human”: Will working with robots make you act more indifferently?
Xingyang Lv, K Shi, Yueying He, et al.
Journal of Business Research (2024) Vol. 176, pp. 114585-114585
Closed Access | Times Cited: 14
Man vs machine: examining the three themes of service robotics in tourism and hospitality
Aikaterini Manthiou, Philipp Klaus, Volker G. Kuppelwieser, et al.
Electronic Markets (2020) Vol. 31, Iss. 3, pp. 511-527
Closed Access | Times Cited: 59
Employee-(ro)bot collaboration in service: an interdependence perspective
Khanh Bao Quang Le, László Sajtos, Karen V. Fernandez
Journal of service management (2022) Vol. 34, Iss. 2, pp. 176-207
Closed Access | Times Cited: 37
Consumer responses to human-AI collaboration at organizational frontlines: strategies to escape algorithm aversion in content creation
Martin Haupt, Jan Freidank, Alexander Haas
Review of Managerial Science (2024)
Open Access | Times Cited: 7
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
Matteo Borghi, Marcello M. Mariani, Rodrigo Perez‐Vega, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2355-2369
Open Access | Times Cited: 14
Qualitative Approaches to Voice UX
Katie Seaborn, Jacqueline Urakami, Peter Pennefather, et al.
ACM Computing Surveys (2024) Vol. 56, Iss. 12, pp. 1-34
Open Access | Times Cited: 5
"Is this all you can do? Harder!"
Daniel J. Rea, Sebastian Schneider, Takayuki Kanda
(2021)
Closed Access | Times Cited: 31
The interplaying factors of the robotic tourism experience: The customer journey's touchpoints, context, and qualities
Aikaterini Manthiou, Philipp Klaus
Technological Forecasting and Social Change (2022) Vol. 177, pp. 121552-121552
Open Access | Times Cited: 21
The Unrealized Potential of Technology in Selection Assessment
Ann Marie Ryan, Eva Derous
Journal of Work and Organizational Psychology (2019) Vol. 35, Iss. 2, pp. 85-92
Open Access | Times Cited: 34
Building Customer Loyalty Through Emotional Connection: How Service Provider Rapport Drives Sustainable Business
Yuxin Wang, Zhihong Jin, Chang‐Hyun Jin, et al.
Sustainability (2025) Vol. 17, Iss. 6, pp. 2396-2396
Open Access
Effects of Virtual Agents’ Affective Favoritism on Users’ Self-esteem and Perception of Agents
Yan Zhang, Hiroyuki Umemuro, Mayu Koike
Lecture notes in computer science (2025), pp. 351-365
Closed Access
Artificial intelligence vs. human coaches: examining the development of working alliance in a single session
Amber S Barger
Frontiers in Psychology (2025) Vol. 15
Open Access
Emotional Support Domestic Robots for Healthy Older Adults
Annalena Nora Baecker, Denise Y. Geiskkovitch, Adriana Lorena González, et al.
(2020)
Closed Access | Times Cited: 26
Who is Best at Mediating a Social Conflict? Comparing Robots, Screens and Humans
Daniel Druckman, Lin Adrian, Malene Flensborg Damholdt, et al.
Group Decision and Negotiation (2020) Vol. 30, Iss. 2, pp. 395-426
Open Access | Times Cited: 21
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