OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
The dark sides of AI personal assistant: effects of service failure on user continuance intention
Yi Sun, Shihui Li, Lingling Yu
Electronic Markets (2021) Vol. 32, Iss. 1, pp. 17-39
Closed Access | Times Cited: 64
Yi Sun, Shihui Li, Lingling Yu
Electronic Markets (2021) Vol. 32, Iss. 1, pp. 17-39
Closed Access | Times Cited: 64
Showing 1-25 of 64 citing articles:
Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence
Tae Hyun Baek, Minseong Kim
Telematics and Informatics (2023) Vol. 83, pp. 102030-102030
Closed Access | Times Cited: 131
Tae Hyun Baek, Minseong Kim
Telematics and Informatics (2023) Vol. 83, pp. 102030-102030
Closed Access | Times Cited: 131
The cognitive-affective nexus on mobile payment continuance intention during the COVID-19 pandemic
Xiu-Ming Loh, Voon‐Hsien Lee, Teck-Soon Hew, et al.
International Journal of Bank Marketing (2022) Vol. 40, Iss. 5, pp. 939-959
Closed Access | Times Cited: 46
Xiu-Ming Loh, Voon‐Hsien Lee, Teck-Soon Hew, et al.
International Journal of Bank Marketing (2022) Vol. 40, Iss. 5, pp. 939-959
Closed Access | Times Cited: 46
Relating the dark side of new‐age technologies and customer technostress
Vikas Kumar, Bharath Rajan, Uday Salunkhe, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 12, pp. 2240-2259
Closed Access | Times Cited: 42
Vikas Kumar, Bharath Rajan, Uday Salunkhe, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 12, pp. 2240-2259
Closed Access | Times Cited: 42
Understanding continuance intention of artificial intelligence (AI)-enabled mobile banking applications: an extension of AI characteristics to an expectation confirmation model
Jung-Chieh Lee, Yuyin Tang, Siqi Jiang
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 39
Jung-Chieh Lee, Yuyin Tang, Siqi Jiang
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 39
Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services
Anand Kumar, Pradip Kumar Bala, Shibashish Chakraborty, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103586-103586
Closed Access | Times Cited: 32
Anand Kumar, Pradip Kumar Bala, Shibashish Chakraborty, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103586-103586
Closed Access | Times Cited: 32
Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda
Abdulla M. Alsharhan, Mostafa Al‐Emran, Khaled Shaalan
IEEE Transactions on Engineering Management (2023) Vol. 71, pp. 10232-10244
Closed Access | Times Cited: 26
Abdulla M. Alsharhan, Mostafa Al‐Emran, Khaled Shaalan
IEEE Transactions on Engineering Management (2023) Vol. 71, pp. 10232-10244
Closed Access | Times Cited: 26
Technology distraction in Generation Z: The effects on consumer responses, sensory overload, and discomfort
Constantinos‐Vasilios Priporas, Shahzeb Hussain, Suyash Khaneja, et al.
International Journal of Information Management (2024) Vol. 75, pp. 102751-102751
Closed Access | Times Cited: 13
Constantinos‐Vasilios Priporas, Shahzeb Hussain, Suyash Khaneja, et al.
International Journal of Information Management (2024) Vol. 75, pp. 102751-102751
Closed Access | Times Cited: 13
Are we human or are we voice assistants? Revealing the interplay between anthropomorphism and consumer concerns
Giulia Monteverde, Antonella Cammarota, Ludovica Serafini, et al.
Journal of Marketing Management (2025), pp. 1-36
Closed Access | Times Cited: 1
Giulia Monteverde, Antonella Cammarota, Ludovica Serafini, et al.
Journal of Marketing Management (2025), pp. 1-36
Closed Access | Times Cited: 1
The dark sides of AI
Xusen Cheng, Lin Xiao, Xiao‐Liang Shen, et al.
Electronic Markets (2022) Vol. 32, Iss. 1, pp. 11-15
Open Access | Times Cited: 37
Xusen Cheng, Lin Xiao, Xiao‐Liang Shen, et al.
Electronic Markets (2022) Vol. 32, Iss. 1, pp. 11-15
Open Access | Times Cited: 37
Continuance intention to use artificial intelligence personal assistant: type, gender, and use experience
Hyeon Jo
Heliyon (2022) Vol. 8, Iss. 9, pp. e10662-e10662
Open Access | Times Cited: 32
Hyeon Jo
Heliyon (2022) Vol. 8, Iss. 9, pp. e10662-e10662
Open Access | Times Cited: 32
Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion
Binbin Li, Luning Liu, Weicheng Mao, et al.
Electronic Commerce Research and Applications (2023) Vol. 59, pp. 101261-101261
Closed Access | Times Cited: 22
Binbin Li, Luning Liu, Weicheng Mao, et al.
Electronic Commerce Research and Applications (2023) Vol. 59, pp. 101261-101261
Closed Access | Times Cited: 22
Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending
Thabang Excellent Mofokeng
Heliyon (2023) Vol. 9, Iss. 5, pp. e16182-e16182
Open Access | Times Cited: 22
Thabang Excellent Mofokeng
Heliyon (2023) Vol. 9, Iss. 5, pp. e16182-e16182
Open Access | Times Cited: 22
AI Knowledge: Improving AI Delegation through Human Enablement
Marc Pinski, Martin Adam, Alexander Benlian
(2023), pp. 1-17
Closed Access | Times Cited: 21
Marc Pinski, Martin Adam, Alexander Benlian
(2023), pp. 1-17
Closed Access | Times Cited: 21
Uncovering the dark side of AI-based decision-making: A case study in a B2B context
Emmanouil Papagiannidis, Patrick Mikalef, Kieran Conboy, et al.
Industrial Marketing Management (2023) Vol. 115, pp. 253-265
Open Access | Times Cited: 21
Emmanouil Papagiannidis, Patrick Mikalef, Kieran Conboy, et al.
Industrial Marketing Management (2023) Vol. 115, pp. 253-265
Open Access | Times Cited: 21
Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery
Siran Wang, Qiang Yan, Lingli Wang
Electronic Commerce Research (2023)
Closed Access | Times Cited: 18
Siran Wang, Qiang Yan, Lingli Wang
Electronic Commerce Research (2023)
Closed Access | Times Cited: 18
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 17
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 17
Designing incentive systems for participation in digital ecosystems—An integrated framework
Cristina Mihale-Wilson, K. Valerie Carl
Electronic Markets (2024) Vol. 34, Iss. 1
Open Access | Times Cited: 7
Cristina Mihale-Wilson, K. Valerie Carl
Electronic Markets (2024) Vol. 34, Iss. 1
Open Access | Times Cited: 7
Impact of AI-Oriented Live-Streaming E-Commerce Service Failures on Consumer Disengagement—Empirical Evidence from China
Yuhong Peng, Yedi Wang, Jingpeng Li, et al.
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 2, pp. 1580-1598
Open Access | Times Cited: 7
Yuhong Peng, Yedi Wang, Jingpeng Li, et al.
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 2, pp. 1580-1598
Open Access | Times Cited: 7
The effect of trust and its antecedents towards determining users’ behavioral intention with voice-based consumer electronic devices
Debajyoti Pal, Pranab Roy, Chonlameth Arpnikanondt, et al.
Heliyon (2022) Vol. 8, Iss. 4, pp. e09271-e09271
Open Access | Times Cited: 27
Debajyoti Pal, Pranab Roy, Chonlameth Arpnikanondt, et al.
Heliyon (2022) Vol. 8, Iss. 4, pp. e09271-e09271
Open Access | Times Cited: 27
Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention
Nika Mozafari, Melanie Schwede, Maik Hammerschmidt, et al.
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2491-2505
Open Access | Times Cited: 19
Nika Mozafari, Melanie Schwede, Maik Hammerschmidt, et al.
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2491-2505
Open Access | Times Cited: 19
A localized and humanized approach to chatbot banking companions: implications for financial managers
Richa Misra, Garima Malik, Pratibha Singh
Management Decision (2025)
Closed Access
Richa Misra, Garima Malik, Pratibha Singh
Management Decision (2025)
Closed Access
Exploring the ‘Dark Side’ of AI ‐Powered Digital Assistants: A Moderated Mediation Model of Antecedents and Outcomes of Perceived Creepiness
Daniel K. Maduku, Nripendra P. Rana, Mercy Mpinganjira, et al.
Journal of Consumer Behaviour (2025)
Open Access
Daniel K. Maduku, Nripendra P. Rana, Mercy Mpinganjira, et al.
Journal of Consumer Behaviour (2025)
Open Access
Unintended consequences of service robots – Recent progress and future research directions
Nima Heirati, Valentina Pitardi, Jochen Wirtz, et al.
Journal of Business Research (2025) Vol. 194, pp. 115366-115366
Closed Access
Nima Heirati, Valentina Pitardi, Jochen Wirtz, et al.
Journal of Business Research (2025) Vol. 194, pp. 115366-115366
Closed Access
The customer’s perceived value-in-use of voice-assisted smart products and its impact on continuance intention: a trade-off between benefits and costs
Pascal Kowalczuk, Nick Hof
Journal of Product & Brand Management (2025)
Closed Access
Pascal Kowalczuk, Nick Hof
Journal of Product & Brand Management (2025)
Closed Access
The Darkside of Artificial Intelligence and the Metaverse in Scientific Research and Publishing
Wasswa Shafik
Advances in computational intelligence and robotics book series (2025), pp. 275-304
Closed Access
Wasswa Shafik
Advances in computational intelligence and robotics book series (2025), pp. 275-304
Closed Access
