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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Opposing Effects of Response Time in Human–Chatbot Interaction
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, et al.
Business & Information Systems Engineering (2022) Vol. 64, Iss. 6, pp. 773-791
Open Access | Times Cited: 38

Showing 1-25 of 38 citing articles:

Determinants of Using AI-Based Chatbots for Knowledge Sharing: Evidence From PLS-SEM and Fuzzy Sets (fsQCA)
Mostafa Al‐Emran, Adi Ahmad AlQudah, Ghazanfar Ali Abbasi, et al.
IEEE Transactions on Engineering Management (2023) Vol. 71, pp. 4985-4999
Closed Access | Times Cited: 89
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
Meng­meng Song, Huixian Zhang, Xinyu Xing, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103323-103323
Closed Access | Times Cited: 57
I am attracted to my Cool Smart Assistant! Analyzing Attachment-Aversion in AI-Human Relationships
João Guerreiro, Sandra María Correia Loureiro
Journal of Business Research (2023) Vol. 161, pp. 113863-113863
Open Access | Times Cited: 39
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
Ulrich Gnewuch, Stefan Morana, Oliver Hinz, et al.
Information Systems Research (2023) Vol. 35, Iss. 3, pp. 936-955
Open Access | Times Cited: 34
Integrating chatbots in education: insights from the Chatbot-Human Interaction Satisfaction Model (CHISM)
Jose Belda-Medina, Vendula Kokošková
International Journal of Educational Technology in Higher Education (2023) Vol. 20, Iss. 1
Open Access | Times Cited: 25
Chatbot interactions: How consumption values and disruptive situations influence customers' willingness to interact
Marco Meier, Christian Maier, Jason Bennett Thatcher, et al.
Information Systems Journal (2024) Vol. 34, Iss. 5, pp. 1579-1625
Open Access | Times Cited: 9
Building citizen trust to enhance satisfaction in digital public services: the role of empathetic chatbot communication
Meihua Zhou, Luning Liu, Yuqiang Feng
Behaviour and Information Technology (2025), pp. 1-20
Closed Access | Times Cited: 1
Chatbots in eyewitness interviews: perceived usefulness and ease of use drive intent to use conversational agent
Frédéric Tomas, Jette Immerzeel
Journal of Criminal Psychology (2025)
Closed Access | Times Cited: 1
AI-powered mental health communication: Examining the effects of affection expectations on health behavioral intentions
Xuan Qian, Shupei Yuan
Patient Education and Counseling (2024) Vol. 122, pp. 108142-108142
Closed Access | Times Cited: 6
Enlarged Education – Exploring the Use of Generative AI to Support Lecturing in Higher Education
Darius Hennekeuser, Daryoush Daniel Vaziri, David Golchinfar, et al.
International Journal of Artificial Intelligence in Education (2024)
Closed Access | Times Cited: 6
The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity
Junbo Zhang, Xiaolei Wang, Jiandong Lu, et al.
Decision Support Systems (2024), pp. 114347-114347
Closed Access | Times Cited: 5
Patient Perceptions of Chatbot Supervision in Health Care Settings
Jessica M. Ellis, Mika K. Hamer, Marlee Akerson, et al.
JAMA Network Open (2024) Vol. 7, Iss. 4, pp. e248833-e248833
Open Access | Times Cited: 4
When AI-Based Agents Are Proactive: Implications for Competence and System Satisfaction in Human–AI Collaboration
Christopher Diebel, Marc Goutier, Martin Adam, et al.
Business & Information Systems Engineering (2025)
Open Access
AI chatbots with visual search: Impact on luxury fashion shopping behavior
Le Qi, Eunju Ko, Minjung Cho
Journal of Global Scholars of Marketing Science (2025), pp. 1-19
Closed Access
Interplay of factors determining users’ intentions to adopt chatbots for airline tickets assistance. The moderating role of perceived waiting time
Imdadullah Hidayat-ur-Rehman
AI & Society (2025)
Closed Access
Recipes for consumer loyalty intentions toward AI speakers: A complexity theory approach
Sooyun Kim, M. T. Ko, Luri Lee
Service Business (2025) Vol. 19, Iss. 2
Closed Access
Fluent voice, credible choice – how language embodiment and consumption goals shape voice commerce success
Melanie Schwede, Maik Hammerschmidt, Stefan Morana
Journal of service management (2025)
Closed Access
Research on Adoption Intention Toward Intelligent Messaging Service: From Self-Determination Theory Perspective
Jianming Wu, Zhiyuan Yu
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 2, pp. 83-83
Open Access
Influence of AI Chatbots on Customer Retention
P. S. Bhatnagar, Himani Sharma, M. Gopi Chand, et al.
Advances in computational intelligence and robotics book series (2025), pp. 145-182
Closed Access
Assessing the Impact of Chatbot-Human Personality Congruence on User Behavior: A Chatbot-Based Advising System Case
Mohammad Amin Kuhail, Mohamed Bahja, Ons Al-Shamaileh, et al.
IEEE Access (2024) Vol. 12, pp. 71761-71782
Open Access | Times Cited: 3
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity
Junbo Zhang, Jiandong Lu, Xiaolei Wang, et al.
Decision Support Systems (2024) Vol. 186, pp. 114314-114314
Closed Access | Times Cited: 3
I Am Not Your Typical Chatbot: Hedonic and Utilitarian Evaluation of Open-Domain Chatbots
Joo-Wha Hong, Katrin Fischer, Dong-Gyu Kim, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-12
Closed Access | Times Cited: 3
Hybrid human–robot teams in the frontline: automated social presence and the role of corrective interrogation
David Leiño Calleja, Jeroen Schepers, Edwin J. Nijssen
Journal of service management (2025)
Closed Access
The effects of response time on older and young adults’ interaction experience with Chatbot
Ya‐Ling Wang, Chi-Wen Lo
BMC Psychology (2025) Vol. 13, Iss. 1
Open Access
Human vs. AI: Exploring students’ preferences between human and AI TA and the effect of social anxiety and problem complexity
Ziqing Peng, Yan Wan
Education and Information Technologies (2023) Vol. 29, Iss. 1, pp. 1217-1246
Closed Access | Times Cited: 8
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