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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Investigating the effects of smart technology on customer dynamics and customer experience
Pantea Foroudi, Suraksha Gupta, Uthayasankar Sivarajah, et al.
Computers in Human Behavior (2017) Vol. 80, pp. 271-282
Open Access | Times Cited: 241

Showing 1-25 of 241 citing articles:

Consumers acceptance of artificially intelligent (AI) device use in service delivery
Doğan Gürsoy, Oscar Hengxuan, Lu Lu, et al.
International Journal of Information Management (2019) Vol. 49, pp. 157-169
Closed Access | Times Cited: 823
Transforming the Customer Experience Through New Technologies
Wayne D. Hoyer, Mirja Kroschke, Bernd H. Schmitt, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 57-71
Closed Access | Times Cited: 693
Customer experiences in the age of artificial intelligence
Nisreen Ameen, Ali Tarhini, Alexander Reppel, et al.
Computers in Human Behavior (2020) Vol. 114, pp. 106548-106548
Open Access | Times Cited: 476
Defining the determinants of online impulse buying through a shopping process of integrating perceived risk, expectation-confirmation model, and flow theory issues
Ing‐Long Wu, Mai-Lun Chiu, Kuei-Wan Chen
International Journal of Information Management (2020) Vol. 52, pp. 102099-102099
Closed Access | Times Cited: 301
Why do people purchase from online travel agencies (OTAs)? A consumption values perspective
Shalini Talwar, Amandeep Dhir, Puneet Kaur, et al.
International Journal of Hospitality Management (2020) Vol. 88, pp. 102534-102534
Open Access | Times Cited: 233
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness
Yu‐Wei Chang, Jiahe Chen
Journal of Retailing and Consumer Services (2020) Vol. 58, pp. 102325-102325
Closed Access | Times Cited: 174
Psychological determinants of users’ adoption and word-of-mouth recommendations of smart voice assistants
Anubhav Mishra, Anuja Shukla, Sujeet Kumar Sharma
International Journal of Information Management (2021) Vol. 67, pp. 102413-102413
Closed Access | Times Cited: 167
Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis
Ransome Epie Bawack, Samuel Fosso Wamba, Kévin Carillo
International Journal of Information Management (2021) Vol. 58, pp. 102309-102309
Open Access | Times Cited: 150
The relations between YouTube addiction, social anxiety and parasocial relationships with YouTubers: A moderated-mediation model based on a cognitive-behavioral framework
Pierre de Bérail, Marlène Guillon, Catherine Bungener
Computers in Human Behavior (2019) Vol. 99, pp. 190-204
Open Access | Times Cited: 146
The acceptance and usage of smart connected objects according to adoption stages: an enhanced technology acceptance model integrating the diffusion of innovation, uses and gratification and privacy calculus theories
Élodie Attié, Lars Meyer‐Waarden
Technological Forecasting and Social Change (2022) Vol. 176, pp. 121485-121485
Closed Access | Times Cited: 92
Uses and gratifications of metaverse: understanding the user adoption factors through a mixed method approach
Thamaraiselvan Natarajan, P. Pragha, Krantiraditya Dhalmahapatra
Asia Pacific Journal of Marketing and Logistics (2024)
Closed Access | Times Cited: 21
Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases
Debarun Chakraborty, Aruna Polisetty, G Sowmya, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103842-103842
Closed Access | Times Cited: 17
Change in technology-enabled omnichannel customer experiences in-store
Bethan Alexander, Anthony Kent
Journal of Retailing and Consumer Services (2020) Vol. 65, pp. 102338-102338
Open Access | Times Cited: 113
Is the fourth industrial revolution relevant to sub-Sahara Africa?
Desmond Tutu Ayentimi, John Burgess
Technology Analysis and Strategic Management (2018) Vol. 31, Iss. 6, pp. 641-652
Closed Access | Times Cited: 108
The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation
Sanjit Kumar Roy, Gaganpreet Singh, Megan Hope, et al.
Journal of Marketing Management (2019) Vol. 35, Iss. 15-16, pp. 1480-1513
Open Access | Times Cited: 107
Hotel of the future: exploring the attributes of a smart hotel adopting a mixed-methods approach
Jinkyung Jenny Kim, Heesup Han
Journal of Travel & Tourism Marketing (2020) Vol. 37, Iss. 7, pp. 804-822
Closed Access | Times Cited: 106
The personalisation-privacy paradox: Consumer interaction with smart technologies and shopping mall loyalty
Nisreen Ameen, Sameer Hosany, Justin Paul
Computers in Human Behavior (2021) Vol. 126, pp. 106976-106976
Closed Access | Times Cited: 98
Impact of privacy concerns on resistance to smart services: does the ‘Big Brother effect’ matter?
Zied Mani, Inès Chouk
Journal of Marketing Management (2019) Vol. 35, Iss. 15-16, pp. 1460-1479
Open Access | Times Cited: 88
How smart experiences build service loyalty: The importance of consumer love for smart voice assistants
Blanca Hernández Ortega, Ivani Ferreira
Psychology and Marketing (2021) Vol. 38, Iss. 7, pp. 1122-1139
Open Access | Times Cited: 87
Branding in the time of virtual reality: Are virtual store brand perceptions real?
Gabriele Pizzi, Virginia Vannucci, Gaetano Aiello
Journal of Business Research (2019) Vol. 119, pp. 502-510
Open Access | Times Cited: 81
Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19
Md Uzir Hossain Uzir, Hussam Al Halbusi, Rodney Lim, et al.
Technology in Society (2021) Vol. 67, pp. 101780-101780
Open Access | Times Cited: 78
Understanding the customer experience with smart services
Luisa Gonçalves, Lia Patrício, Jorge Grenha Teixeira, et al.
Journal of service management (2020) Vol. 31, Iss. 4, pp. 723-744
Closed Access | Times Cited: 73
Investigating the moderating role of AI-enabled services on flow and awe experience
Pradeep Kautish, Arpita Khare
International Journal of Information Management (2022) Vol. 66, pp. 102519-102519
Closed Access | Times Cited: 67
The impact of artificial intelligence technology stimuli on smart customer experience and the moderating effect of technology readiness
Jingyan Gao, Lina Ren, Yang Yang, et al.
International Journal of Emerging Markets (2022) Vol. 17, Iss. 4, pp. 1123-1142
Closed Access | Times Cited: 53
Role of social currency in customer experience and co-creation intention in online travel agencies: Moderation of attitude and subjective norms
Anurag Singh, Nripendra P. Rana, Satyanarayana Parayitam
International Journal of Information Management Data Insights (2022) Vol. 2, Iss. 2, pp. 100114-100114
Open Access | Times Cited: 46
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