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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A competing risks model based on latent Dirichlet Allocation for predicting churn reasons
Dorenda Slof, Flavius Frăsincar, Vladyslav Matsiiako
Decision Support Systems (2021) Vol. 146, pp. 113541-113541
Open Access | Times Cited: 31

Showing 1-25 of 31 citing articles:

Exploring the challenges of remote work on Twitter users' sentiments: From digital technology development to a post-pandemic era
José Ramón Saura, Domingo Ribeiro Soriano, Pablo Zegarra Saldaña
Journal of Business Research (2022) Vol. 142, pp. 242-254
Open Access | Times Cited: 168
An innovative method for improving hotel service using implicit requirement generation and quality function deployment
Meng Zhao, Yimai Zhang, Chenxi Zhang, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104251-104251
Closed Access | Times Cited: 1
Dynamic coupling risk assessment model of utility tunnels based on multimethod fusion
Hai Nan, Daqing Gong, Shifeng Liu, et al.
Reliability Engineering & System Safety (2022) Vol. 228, pp. 108773-108773
Closed Access | Times Cited: 32
Identification of Key Safety Risk Factors and Coupling Paths in Mega Construction Projects
Pengcheng Xiang, Yingliu Yang, Kesheng Yan, et al.
Journal of Management in Engineering (2024) Vol. 40, Iss. 4
Closed Access | Times Cited: 7
Approaches to improve preprocessing for Latent Dirichlet Allocation topic modeling
Jamie Zimmermann, L. Champagne, John M. Dickens, et al.
Decision Support Systems (2024) Vol. 185, pp. 114310-114310
Closed Access | Times Cited: 7
How Review Quality and Source Credibility Interacts to Affect Review Usefulness: An Expansion of the Elaboration Likelihood Model
Navid Aghakhani, Onook Oh, Dawn G. Gregg, et al.
Information Systems Frontiers (2022) Vol. 25, Iss. 4, pp. 1513-1531
Closed Access | Times Cited: 23
Risk assessment of utility tunnels through risk interaction-based deep learning
Gang Xue, Shifeng Liu, Long Ren, et al.
Reliability Engineering & System Safety (2023) Vol. 241, pp. 109626-109626
Closed Access | Times Cited: 15
Impact of the COVID-19 pandemic on the stock market and investor online word of mouth
Xiaorui Zhu, Shaobo Li, Karthik Srinivasan, et al.
Decision Support Systems (2023) Vol. 176, pp. 114074-114074
Open Access | Times Cited: 14
Multi-Stage Data-Driven Framework for Customer Journey Optimization and Operational Resilience
Tzu-Chien Wang, Ruey‐Shan Guo, Chialin Chen, et al.
Mathematics (2025) Vol. 13, Iss. 7, pp. 1145-1145
Open Access
Deep Learning for Customer Churn Prediction in E-Commerce Decision Support
Maciej Pondel, Maciej Wuczyński, Wiesława Gryncewicz, et al.
Business Information Systems (2021), pp. 3-12
Open Access | Times Cited: 24
Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses
Xun Xu, Yiru Wang, Qingyun Zhu, et al.
International Journal of Information Management (2023) Vol. 75, pp. 102733-102733
Closed Access | Times Cited: 10
Improving customer retention in taxi industry using travel data analytics: A churn prediction study
A.L.D. Loureiro, Vera Miguéis, Álvaro Costa, et al.
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104288-104288
Open Access
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Ru‐xin Nie, Kwai‐Sang Chin, Zhang‐peng Tian, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 1, pp. 159-185
Closed Access | Times Cited: 15
Data governance and the secondary use of data: The board influence
Stuart Black, Michael Davern, Sean B. Maynard, et al.
Information and Organization (2023) Vol. 33, Iss. 2, pp. 100447-100447
Closed Access | Times Cited: 9
A novel label-based multimodal topic model for social media analysis
Hao Li, Yang Qian, Yuanchun Jiang, et al.
Decision Support Systems (2022) Vol. 164, pp. 113863-113863
Open Access | Times Cited: 12
Predicting customer churn: A systematic literature review
Soumi De, P. Prabu
Journal of Discrete Mathematical Sciences and Cryptography (2022) Vol. 25, Iss. 7, pp. 1965-1985
Closed Access | Times Cited: 10
Three-stage churn management framework based on DCN with asymmetric loss
Xiaohuan Wen, Yanhong Wang, Xiaodong Ji, et al.
Expert Systems with Applications (2022) Vol. 207, pp. 117998-117998
Closed Access | Times Cited: 9
How loud is consumer voice in product deletion decisions? Retail analytic insights
Qingyun Zhu, Yiru Wang, Xun Xu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104110-104110
Closed Access | Times Cited: 1
Modeling Dynamic Consumer Preferences in Product Attributes for Social Media-Based Product Improvement Planning
Subagyo Subagyo, Dwi Adi Purnama, Nur Aini Masruroh, et al.
Deleted Journal (2024) Vol. 32, Iss. 1, pp. 104-140
Open Access | Times Cited: 1
Além da Conexão: Combinando Múltiplas Fontes de Dados para Entender e Prever Evasão de Internet Residencial
Vitor F. Zanotelli, Wadham Bottacin, Matheus S. De Martin, et al.
(2024), pp. 323-336
Closed Access | Times Cited: 1
A Transformer-Based Model for Evaluation of Information Relevance in Online Social-Media: A Case Study of Covid-19 Media Posts
Utkarsh Sharma, Prateek Pandey, Shishir Kumar
New Generation Computing (2022) Vol. 40, Iss. 4, pp. 1029-1052
Open Access | Times Cited: 6
Automatic update strategy for real-time discovery of hidden customer intents in chatbot systems
Hugo D. Rebelo, Lucas Ávila Oliveira, Gustavo Almeida, et al.
Knowledge-Based Systems (2022) Vol. 243, pp. 108529-108529
Closed Access | Times Cited: 6
Novel Early-Warning Model for Customer Churn of Credit Card Based on GSAIBAS-CatBoost
XU Ya-ling, Congjun Rao, Xinping Xiao, et al.
Computer Modeling in Engineering & Sciences (2023) Vol. 137, Iss. 3, pp. 2715-2742
Open Access | Times Cited: 2
An Efficient Hybrid Classifier Model for Customer Churn Prediction
M. Anitha, K. K. Sherly
International Journal of Electronics and Telecommunications (2022), pp. 11-18
Open Access | Times Cited: 4
Factors, Predictability, and Explainability of Mobile Telephony Customer Departure in Telecommunications Companies: A Systematic Review of the Literature
David Freire, David Mauricio, José L. Castillo, et al.
IEEE Access (2024) Vol. 12, pp. 118968-118980
Open Access
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