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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How does training improve customer service quality? The roles of transfer of training and job satisfaction
Jie Shen, Chunyong Tang
European Management Journal (2018) Vol. 36, Iss. 6, pp. 708-716
Closed Access | Times Cited: 99

Showing 1-25 of 99 citing articles:

An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment
Abd Al-Aziz Al-Refaei, Hairuddin Mohd Ali, Ali Ateeq, et al.
Sustainability (2023) Vol. 15, Iss. 10, pp. 7978-7978
Open Access | Times Cited: 74
How stress and satisfaction influence customer service quality in banking industry
Long Kim, Sook Fern Yeo
Heliyon (2024) Vol. 10, Iss. 11, pp. e32604-e32604
Open Access | Times Cited: 9
From side effects to work attitudes influencing customer service quality: moderating impacts of work experience in banking industry
Long Kim, Sook Fern Yeo
International Journal of Quality and Service Sciences (2025) Vol. 17, Iss. 5, pp. 1-19
Closed Access | Times Cited: 1
Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment
Abd Al-Aziz Al-Refaei, Hairuddin Mohd Ali, Abdulmajid Mohammed Aldaba, et al.
International Journal of Quality and Service Sciences (2023) Vol. 16, Iss. 1, pp. 1-18
Closed Access | Times Cited: 20
ICT training, digital transformation and company performance: an empirical study
Álvaro Nicolás-Agustín, Daniel Jiménez Jiménez, Francisco Maeso–Fernandez, et al.
European Journal of Innovation Management (2024)
Closed Access | Times Cited: 6
Unveiling the role of job involvement as a mediator in the linkage between academics’ job satisfaction and service quality
Abd Al-Aziz Al-Refaei, Hairuddin Mohd Ali, Ali Ateeq, et al.
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 6
Employee training and service quality in the hospitality industry
Mericia Waqanimaravu, Chris Niyi Arasanmi
Journal of Foodservice Business Research (2020) Vol. 23, Iss. 3, pp. 216-227
Closed Access | Times Cited: 43
Organisational development programmes and employees’ career development: the moderating role of gender
Ashly Pinnington, Hazem Aldabbas, Fatemeh Mirshahi, et al.
Journal of Workplace Learning (2022) Vol. 34, Iss. 5, pp. 466-496
Open Access | Times Cited: 26
Optimizing quality enhancement cells in higher education institutions: analyzing management support, quality infrastructure and staff training
Shahzaf Iqbal, Kamran Moosa, Che Azlan Taib
International Journal of Quality & Reliability Management (2024) Vol. 41, Iss. 6, pp. 1572-1593
Closed Access | Times Cited: 5
The Moderating Role of Perceived Organizational Support in the Relationship Between Job Satisfaction, Organizational Commitment, and Customers Perceived Service Quality: A Conceptual Study
Abd Al-Aziz Al-Refaei, Abdulhadi Ibrahim, Said Rashid Ali Alshuhumi, et al.
Studies in systems, decision and control (2024), pp. 69-79
Closed Access | Times Cited: 5
The influence of learner characteristics, instructional design and work environment on the transfer of training
Zahid Hussain Bhat, Rouf Ahmad Mir, Rameez Raja, et al.
Industrial and Commercial Training (2022) Vol. 54, Iss. 4, pp. 566-588
Closed Access | Times Cited: 19
Retailing education as panaceas: Exploring the effects of knowledge transfer on organizational and employee outcomes
Hyowon Hyun, Weon Sang Yoo, Yuhsuan Chen
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104259-104259
Closed Access
Why enhanced service productivity a catalyst for transformation? Optimizing efficiency with flexible service business models
Arjun J. Nair, Sridhar Manohar, Amit Mittal
International Journal of Productivity and Performance Management (2025)
Closed Access
Human Resource Abilities and Skills in TQM for Sustainable Enterprises
Jorge Luis García‐Alcaraz, Francisco Javier Flor Montalvo, Liliana Avelar-Sosa, et al.
Sustainability (2019) Vol. 11, Iss. 22, pp. 6488-6488
Open Access | Times Cited: 32
TRANSFORMATIONAL LEADERSHIP, TRAINING, DAN EMPLOYEE PERFORMANCE: MEDIASI ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN JOB SATISFACTION
Didit Haryadi, Wawan Prahiawan, Hayati Nupus, et al.
Ultima Management Jurnal Ilmu Manajemen (2021), pp. 304-323
Open Access | Times Cited: 24
Understanding Customer Loyalty in Banking Industry: A Systematic Review and Meta Analysis
Long Kim, Teerasak Jindabot, Sook Fern Yeo
Heliyon (2024) Vol. 10, Iss. 17, pp. e36619-e36619
Open Access | Times Cited: 3
Developing Customer Service Quality: Influences of Job Stress and Management Process Alignment in Banking Industry
Long Kim, Pattarawadee Maijan, Sook Fern Yeo
Sustainable Futures (2024), pp. 100311-100311
Open Access | Times Cited: 3
An empirical examination of the antecedents of training transfer in hotels: the moderating role of supervisor support
Osman Ahmed El‐Said, Bashaer Al Hajri, M. F. Smith
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 11, pp. 3391-3417
Closed Access | Times Cited: 25
Promotion of Perceived Service Quality Through Employee Training and Empowerment: The Mediating Role of Employee Motivation and Internal Communication
Lovemore Chikazhe, Esthery Nyakunuwa
Services Marketing Quarterly (2021) Vol. 43, Iss. 3, pp. 294-311
Closed Access | Times Cited: 22
The Impact of Internal Marketing Practices on Employees’ Job Satisfaction during the COVID-19 Pandemic: The Case of the Saudi Arabian Banking Sector
Faisal Mohammed O. Almaslukh, Haliyana Khalid, Alaa Mahdi Sahi
Sustainability (2022) Vol. 14, Iss. 15, pp. 9301-9301
Open Access | Times Cited: 16
The impact of green training on employee turnover intention and customer satisfaction: An integrated perspective
Jung Woo Han, Seng Kiat Kok, Robert McClelland
Corporate Social Responsibility and Environmental Management (2023) Vol. 30, Iss. 6, pp. 3006-3019
Open Access | Times Cited: 9
Transfer of Training, Trainee Attitudes and Best Practices in Training Design: a Multiple-Case Study
Mohan Yang, Victoria L. Lowell, Ahmad M. Talafha, et al.
TechTrends (2020) Vol. 64, Iss. 2, pp. 280-301
Closed Access | Times Cited: 23
When supportive workplaces positively help work performance
Lobel Trong Thuy Tran, Ho Thi Vinh Hien, John Baker
Baltic Journal of Management (2020) Vol. 16, Iss. 2, pp. 208-227
Closed Access | Times Cited: 22
Putting the system back into training and firm performance research: A review and research agenda
Thomas N. Garavan, Alma McCarthy, Yanqing Lai, et al.
Human Resource Management Journal (2021) Vol. 31, Iss. 4, pp. 870-903
Open Access | Times Cited: 18
Signalling the corporate brand promise to front-line employees: The role of learning and development in internal branding
Thomas N. Garavan, Serge Koukpaki, Colette Darcy, et al.
Tourism Management (2022) Vol. 92, pp. 104558-104558
Open Access | Times Cited: 12
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