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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Investigating the impact of surprise rewards on consumer responses
Laurie Wu, Anna S. Mattila, Lydia Hanks
International Journal of Hospitality Management (2015) Vol. 50, pp. 27-35
Closed Access | Times Cited: 65

Showing 1-25 of 65 citing articles:

What makes hotel online reviews credible?
Ada Lo, Sharon Siyu Yao
International Journal of Contemporary Hospitality Management (2019) Vol. 31, Iss. 1, pp. 41-60
Open Access | Times Cited: 137
Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise
Donald C. Barnes, Joel E. Collier, Vince Howe, et al.
Journal of Services Marketing (2016) Vol. 30, Iss. 3, pp. 277-289
Closed Access | Times Cited: 87
Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter
Joel E. Collier, Donald C. Barnes, Alexandra K. Abney, et al.
Journal of Business Research (2017) Vol. 84, pp. 150-161
Closed Access | Times Cited: 81
Customer Delight: A Review and Agenda for Research
Donald C. Barnes, Alexandra Krallman
The Journal of Marketing Theory and Practice (2019) Vol. 27, Iss. 2, pp. 174-195
Closed Access | Times Cited: 74
Developing a Theory of Surprise from Travelers’ Extraordinary Food Experiences
Sandhiya Goolaup, Cecilia Solér, Robin Nunkoo
Journal of Travel Research (2017) Vol. 57, Iss. 2, pp. 218-231
Open Access | Times Cited: 69
Delight and the grateful customer: beyond joy and surprise
Joan Ball, Donald C. Barnes
Journal of Service Theory and Practice (2017) Vol. 27, Iss. 1, pp. 250-269
Closed Access | Times Cited: 62
How special rewards in loyalty programs enrich consumer–brand relationships: The role of self‐expansion
Tiphaine Gorlier, Géraldine Michel
Psychology and Marketing (2020) Vol. 37, Iss. 4, pp. 588-603
Open Access | Times Cited: 52
What leads to an immersive night tourism experience? The relevance of multi-sensory stimuli, emotional involvement, and delight
Danqin Fang, Zhenzhong Zhao, Chengyu Xiong
Asia Pacific Journal of Tourism Research (2024) Vol. 29, Iss. 1, pp. 31-46
Closed Access | Times Cited: 8
So private, yet so public: The impact of spatial distance, other diners, and power on solo dining experiences
YooHee Hwang, Joongwon Shin, Anna S. Mattila
Journal of Business Research (2018) Vol. 92, pp. 36-47
Closed Access | Times Cited: 46
Is It My Luck or Loyalty? The Role of Culture on Customer Preferences for Loyalty Reward Types
YooHee Hwang, Anna S. Mattila
Journal of Travel Research (2017) Vol. 57, Iss. 6, pp. 769-778
Closed Access | Times Cited: 42
Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects
Edwin N. Torres, Tingting Zhang, Giulio Ronzoni
International Journal of Hospitality Management (2019) Vol. 87, pp. 102380-102380
Closed Access | Times Cited: 38
Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19
Do The Khoa, Chen-Ya Wang, Priyanko Guchait
Service Industries Journal (2020) Vol. 41, Iss. 1-2, pp. 32-57
Closed Access | Times Cited: 35
The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues
YooHee Hwang, Na Su, Anna S. Mattila
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 3, pp. 1227-1246
Closed Access | Times Cited: 34
The windfall gain effect: Using a surprise discount to stimulate add-on purchases
Esther L. Kim, Sarah Tanford
International Journal of Hospitality Management (2021) Vol. 95, pp. 102918-102918
Closed Access | Times Cited: 32
When normative framing saves Mr. Nature: Role of consumer efficacy in proenvironmental adoption
Do The Khoa, Chen‐Ya Wang, Priyanko Guchait
Psychology and Marketing (2021) Vol. 38, Iss. 8, pp. 1340-1362
Closed Access | Times Cited: 24
Healing the pain: does COVID-19 isolation drive intentions to seek travel and hospitality experiences?
Lu Lu, Lindsey Lee, Laurie Wu, et al.
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 5, pp. 620-639
Closed Access | Times Cited: 17
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research
Raphael Stange, Paul Scheffler, Jörg Henseler
Total Quality Management & Business Excellence (2025), pp. 1-24
Open Access
Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure
Juan M. Madera, D. Christopher Taylor, Nelson Barber
Cornell Hospitality Quarterly (2019) Vol. 61, Iss. 1, pp. 5-18
Closed Access | Times Cited: 29
I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape
Youngsun Sean Kim, Melissa A. Baker
Cornell Hospitality Quarterly (2019) Vol. 61, Iss. 1, pp. 84-97
Closed Access | Times Cited: 27
Are co-created green initiatives more appealing than firm-created green initiatives? Investigating the effects of co-created green appeals on restaurant promotion
Xingyi Zhang, EunHa Jeong
International Journal of Hospitality Management (2022) Vol. 108, pp. 103361-103361
Closed Access | Times Cited: 15
A relationship marketing perspective on delight, its antecedents and outcomes in a banking context
Tendai Douglas Svotwa, Charles Makanyeza, Mornay Roberts-Lombard, et al.
European Business Review (2023) Vol. 35, Iss. 3, pp. 306-336
Open Access | Times Cited: 8
The role of dialecticism and reviewer expertise in consumer responses to mixed reviews
YooHee Hwang, Sungwoo Choi, Anna S. Mattila
International Journal of Hospitality Management (2017) Vol. 69, pp. 49-55
Closed Access | Times Cited: 28
The Impact of Fellow Consumers’ Presence, Appeal Type, and Action Observability on Consumers’ Donation Behaviors
Laurie Wu, Yixing Gao, Anna S. Mattila
Cornell Hospitality Quarterly (2017) Vol. 58, Iss. 2, pp. 203-213
Closed Access | Times Cited: 26
Telepresent or not? Virtual reality, service perceptions, emotions and post-consumption behaviors
Ekaterina Surovaya, Girish Prayag, Ryan Yung, et al.
Anatolia (2020) Vol. 31, Iss. 4, pp. 620-635
Closed Access | Times Cited: 21
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?
Heewon Kim, SooCheong Jang
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 6, pp. 2359-2378
Closed Access | Times Cited: 14
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