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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Self-Service Technology Research: A bibliometric co-citation visualization analysis
Hakseung Shin, Richard R. Perdue
International Journal of Hospitality Management (2019) Vol. 80, pp. 101-112
Closed Access | Times Cited: 138

Showing 1-25 of 138 citing articles:

Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness
Hakseung Shin, Juhyun Kang
International Journal of Hospitality Management (2020) Vol. 91, pp. 102664-102664
Open Access | Times Cited: 487
Sustainable manufacturing. Bibliometrics and content analysis
Y. C. Bhatt, Karminder Ghuman, Amandeep Dhir
Journal of Cleaner Production (2020) Vol. 260, pp. 120988-120988
Open Access | Times Cited: 237
Bibliometric analysis and literature review of ecotourism: Toward sustainable development
Sayantan Khanra, Amandeep Dhir, Puneet Kaur, et al.
Tourism Management Perspectives (2020) Vol. 37, pp. 100777-100777
Open Access | Times Cited: 213
AI-based self-service technology in public service delivery: User experience and influencing factors
Fengming Chen, Wenshan Guo, Xian Gao, et al.
Government Information Quarterly (2020) Vol. 38, Iss. 4, pp. 101520-101520
Closed Access | Times Cited: 154
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
Hakseung Shin
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 6, pp. 2337-2358
Closed Access | Times Cited: 85
Front desk technology innovation in hotels: A managerial perspective
Hakseung Shin, Richard R. Perdue, Juhyun Kang
Tourism Management (2019) Vol. 74, pp. 310-318
Closed Access | Times Cited: 95
Updates in service standards in hotels: how COVID-19 changed operations
Janelle Chan, Yixing Gao, Sean McGinley
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 5, pp. 1668-1687
Open Access | Times Cited: 83
Self-service technology kiosk design for restaurants: An QFD application
Soona Park, Xinran Lehto, Mark R. Lehto
International Journal of Hospitality Management (2020) Vol. 92, pp. 102757-102757
Closed Access | Times Cited: 77
Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction
Nursyuhada Taufik, Mohd Hafiz Hanafiah‬
Heliyon (2019) Vol. 5, Iss. 12, pp. e02960-e02960
Open Access | Times Cited: 76
How hotels adjust technology-based strategy to respond to COVID-19 and gain competitive productivity (CP): strategic management process and dynamic capabilities
Chun Liu, Jingjing Yang
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 9, pp. 2907-2931
Closed Access | Times Cited: 73
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech
Dori Davari, Saeed Vayghan, SooCheong Jang, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 4, pp. 1312-1330
Closed Access | Times Cited: 69
Hospitality and tourism service innovation: A bibliometric review and future research agenda
Hakseung Shin, Richard R. Perdue
International Journal of Hospitality Management (2022) Vol. 102, pp. 103176-103176
Closed Access | Times Cited: 69
Impact investment for sustainable development: A bibliometric analysis
Samik Shome, M. Kabir Hassan, Sushma Verma, et al.
International Review of Economics & Finance (2022) Vol. 84, pp. 770-800
Closed Access | Times Cited: 54
Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty
Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, Xin‐Jean Lim, et al.
International Journal of Hospitality Management (2022) Vol. 104, pp. 103249-103249
Open Access | Times Cited: 46
Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach
Arturo Molina, Mar Gómez, Μαριάννα Σιγάλα, et al.
Information Technology & Tourism (2022) Vol. 24, Iss. 2, pp. 299-340
Open Access | Times Cited: 40
Modeling the Consumers’ Flow Experience in E-commerce: The Integration of ECM and TAM with the Antecedents of Flow Experience
Athapol Ruangkanjanases, Asif Khan, Ornlatcha Sivarak, et al.
SAGE Open (2024) Vol. 14, Iss. 2
Closed Access | Times Cited: 15
Experience-driven well-being: the case of unmanned smart hotels
Erose Sthapit, Chunli Ji, Ping Yang, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 13, pp. 1-18
Open Access | Times Cited: 12
The application of Moore's online learning interactions model in learning outcomes: The SOR (stimulus-organism-response) paradigm perspective
Junjie Pan, Nor Asniza Ishak, Yao Qin
Heliyon (2024) Vol. 10, Iss. 7, pp. e28505-e28505
Open Access | Times Cited: 11
Self-service technology in aviation: A systematic literature review
Phutawan Ho Wongyai, Thanh Ngo, Hanjun Wu, et al.
Journal of the Air Transport Research Society (2024) Vol. 2, pp. 100016-100016
Open Access | Times Cited: 10
Smart tourism destination (STD): developing and validating an impact scale using residents’ overall life satisfaction
Wenqi Wei, İrem Önder, Muzaffer Uysal
Current Issues in Tourism (2024) Vol. 27, Iss. 17, pp. 2849-2872
Open Access | Times Cited: 9
The impact of the perception of smart hotel attributes and perceptions of service innovation on tourist happiness and brand loyalty
Anna Dai, Zhang Jing-song, Chen-Kuo Pai, et al.
International Journal of Hospitality Management (2025) Vol. 127, pp. 104107-104107
Closed Access | Times Cited: 1
Emerging trends in global E-retailing: exploring the dark side of scan and go in-store technologies in consumer shopping journeys
Muhammad Naeem
International Marketing Review (2025)
Closed Access | Times Cited: 1
Role of virtual avatars in digitalized hotel service
Youngjoon Choi, Fuad Mehraliyev, Seongseop Kim
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 3, pp. 977-997
Closed Access | Times Cited: 56
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Yang-Fei Tai, Yi‐Chieh Wang, Ching-Ching Luo
Service Business (2021) Vol. 15, Iss. 4, pp. 667-694
Open Access | Times Cited: 56
Self-Service Technology in the Hospitality and Tourism Settings: A Critical Review of the Literature
Shiwen Lu, Jookyung Kwon, Jiseon Ahn
Journal of Hospitality & Tourism Research (2021) Vol. 46, Iss. 6, pp. 1220-1236
Closed Access | Times Cited: 53
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