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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Job crafting and customer service behaviors in the hospitality industry: Mediating effect of job passion
Hsiu-Yu Teng
International Journal of Hospitality Management (2019) Vol. 81, pp. 34-42
Closed Access | Times Cited: 108

Showing 1-25 of 108 citing articles:

Relationships between external knowledge, internal innovation, firms’ open innovation performance, service innovation and business performance in the Pakistani hotel industry
Waseem Ul Hameed, Qasim Ali Nisar, Hung‐Che Wu
International Journal of Hospitality Management (2020) Vol. 92, pp. 102745-102745
Closed Access | Times Cited: 253
Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting
Yue Song, Mengying Zhang, Jiajing Hu, et al.
International Journal of Hospitality Management (2022) Vol. 103, pp. 103220-103220
Closed Access | Times Cited: 89
The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work
Yongrui Guo, Xinyi Hou
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 5, pp. 1649-1667
Closed Access | Times Cited: 86
Linking employees’ challenge-hindrance appraisals toward AI to service performance: the influences of job crafting, job insecurity and AI knowledge
Changqing He, Rongrong Teng, Jun Song
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 3, pp. 975-994
Closed Access | Times Cited: 55
Ethical leadership and knowledge hiding: an intervening and interactional analysis
Muhammad Khalid Anser, Moazzam Ali, Muhammad Usman, et al.
Service Industries Journal (2020) Vol. 41, Iss. 5-6, pp. 307-329
Closed Access | Times Cited: 107
Linking authentic leadership to salespeople's service performance: The roles of job crafting and human resource flexibility
Lưu Trọng Tuấn
Industrial Marketing Management (2019) Vol. 84, pp. 89-104
Closed Access | Times Cited: 86
Dual-focused transformational leadership and service innovation in hospitality organisations: A multilevel investigation
Mingjun Yang, Lưu Trọng Tuấn, David Qian
International Journal of Hospitality Management (2021) Vol. 98, pp. 103035-103035
Closed Access | Times Cited: 61
The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan
Shao-Cheng Cheng, Yu-Huan Kao
Heliyon (2022) Vol. 8, Iss. 3, pp. e09134-e09134
Open Access | Times Cited: 49
A review of research into tourism work and employment: Launching the Annals of Tourism Research curated collection on tourism work and employment
Adele Ladkin, Shelagh Mooney, David Solnet, et al.
Annals of Tourism Research (2023) Vol. 100, pp. 103554-103554
Open Access | Times Cited: 33
Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting
David Yeonjun Kang, Won‐Moo Hur, Yuhyung Shin
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103282-103282
Closed Access | Times Cited: 29
How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?
Yihao Yang, Ming Chi, Xinhua Bi, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103857-103857
Closed Access | Times Cited: 8
Linking frontline hotel employees’ job crafting to service recovery performance: The roles of harmonious passion, promotion focus, hotel work experience, and gender
Ayushi Yadav, Rajib Lochan Dhar
Journal of Hospitality and Tourism Management (2021) Vol. 47, pp. 485-495
Closed Access | Times Cited: 55
Hospitality employees’ emotions in the workplace: a systematic review of recent literature
YooHee Hwang, Xiaolin Shi, Xingyu Wang
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 10, pp. 3752-3796
Open Access | Times Cited: 55
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci
Lưu Trọng Tuấn
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 12, pp. 4258-4285
Closed Access | Times Cited: 55
Can green creativity be fostered? Unfolding the roles of perceived green human resource management practices, dual mediation paths, and perceived environmentally-specific authentic leadership
Lưu Trọng Tuấn
The International Journal of Human Resource Management (2021) Vol. 34, Iss. 6, pp. 1246-1273
Closed Access | Times Cited: 53
Knowledge sharing in the hospitality context: The roles of leader humility, job crafting, and promotion focus
Lưu Trọng Tuấn
International Journal of Hospitality Management (2021) Vol. 94, pp. 102848-102848
Closed Access | Times Cited: 48
Socially responsible human resource practices and hospitality employee outcomes
Lưu Trọng Tuấn
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 3, pp. 757-789
Closed Access | Times Cited: 47
Does job passion enhance job embeddedness? A moderated mediation model of work engagement and abusive supervision
Hsiu-Yu Teng, Lai‐Yu Cheng, Chien-Yu Chen
International Journal of Hospitality Management (2021) Vol. 95, pp. 102913-102913
Closed Access | Times Cited: 43
Job crafting to innovative and extra-role behaviors: A serial mediation through fit perceptions and work engagement
Chihyung Ok, SangGon Lim
International Journal of Hospitality Management (2022) Vol. 106, pp. 103288-103288
Closed Access | Times Cited: 35
Should we be "challenging" employees? A study of job complexity and job crafting
Tian Qing, Jingyi Bai, Ting Wu
International Journal of Hospitality Management (2022) Vol. 102, pp. 103165-103165
Closed Access | Times Cited: 30
Customer incivility and employee outcomes in the new service marketplace
Hansol Hwang, Won‐Moo Hur, Yuhyung Shin, et al.
Journal of Services Marketing (2022) Vol. 36, Iss. 4, pp. 612-625
Closed Access | Times Cited: 30
Antecedents of proactive customer service performance in hospitality: a meta-analysis
Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 4, pp. 505-529
Closed Access | Times Cited: 21
Proactive personality and performance in the hospitality industry firms: mediating role of job crafting
Sharjeel Saleem, Shazia Humayun, Muhammad Mustafa Raziq, et al.
Current Psychology (2023) Vol. 43, Iss. 3, pp. 2516-2533
Closed Access | Times Cited: 20
Can ethical climate and ethical self-efficacy channel ethical leadership into service performance? A multilevel investigation
Mingjun Yang, Lưu Trọng Tuấn, Giang Hoang
International Journal of Hospitality Management (2023) Vol. 114, pp. 103548-103548
Open Access | Times Cited: 20
Job crafting, leisure crafting, and well-being among hospitality employees: The roles of work–leisure facilitation and conflict
Hsiu-Yu Teng
International Journal of Hospitality Management (2023) Vol. 111, pp. 103460-103460
Closed Access | Times Cited: 17
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