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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Rachel Lam, Catherine Cheung, Peter Lugosi
International Journal of Hospitality Management (2021) Vol. 100, pp. 103084-103084
Open Access | Times Cited: 57

Showing 1-25 of 57 citing articles:

How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi
Tung‐Ju Wu, Ruoxi Zhang, Jiamin Li
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 1, pp. 136-154
Closed Access | Times Cited: 29
Abusive supervision and emotional labour on a daily basis: The role of employee mindfulness
Yitong Yu, Shi Xu, Gang Li
Tourism Management (2023) Vol. 96, pp. 104719-104719
Open Access | Times Cited: 25
Environmental corporate social responsibility initiatives and green customer citizenship behavior in tourism industry: the mediating roles of green trust, customer-company identification and green corporate image
Idrees Waris, Norazah Mohd Suki, Adeel Ahmed, et al.
Social Responsibility Journal (2024) Vol. 20, Iss. 6, pp. 1138-1156
Closed Access | Times Cited: 11
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Tung‐Ju Wu, Jiamin Li, Yu-Shu Wang, et al.
International Journal of Hospitality Management (2023) Vol. 113, pp. 103519-103519
Open Access | Times Cited: 16
Migrant mobility and value creation in hospitality labour
Peter Lugosi, Ann Ndiuini
Annals of Tourism Research (2022) Vol. 95, pp. 103429-103429
Open Access | Times Cited: 20
Emotional labor and employee well-being in cross-cultural contexts: A Disney frontline staff's autoethnography
Zifan He, Xiaofei Hao
Tourism Management (2022) Vol. 91, pp. 104518-104518
Closed Access | Times Cited: 19
Here Comes the Sun: Green hrm Implementation Toward SME’s Sustainability in Tourism Industry
M. Ikhwan Maulana Haeruddin, Uhud Darmawan Natsir, Nurul Fadilah Aswar, et al.
International Journal of Professional Business Review (2023) Vol. 8, Iss. 4, pp. e01227-e01227
Open Access | Times Cited: 12
Enhancing tourism students’ intercultural skills with design thinking
Kyrie Eleison Muñoz, Margie Roma, Mariel Almiñe-Catacutan
Anatolia (2025), pp. 1-15
Closed Access
Exploring the relationship between emotional labour and work engagement through a three-phase framework, incorporating mediation and moderation analyses
Chih‐Hsing Liu, Wen-Pei Lin, Yen-Ling Ng
International Journal of Hospitality Management (2025) Vol. 126, pp. 104089-104089
Closed Access
Invisible to influential: customer emotional labour’s impact on luxury services
Jungkun Park, Yuhsuan Chen
International Journal of Retail & Distribution Management (2025)
Closed Access
Enhancing Job Satisfaction in Higher Education: The Role of Cultural Openness, Servant Leadership, and Burnout
Elyzabeth Wijaya, Martín Martín, Debora Tambunan, et al.
Society (2025) Vol. 13, Iss. 1, pp. 169-191
Open Access
Examining Abusive Supervision Through the Lens of Behavioral Cultural Intelligence: Insights from Hotel Employees
Yang Zhuang, Xiaolin Shi
Journal of China Tourism Research (2025), pp. 1-24
Closed Access
Proactive personality and job performance during cross-cultural service encounters: a moderated mediation model
Onur Köksal, Murat Güler, Fatih Çetin, et al.
Baltic Journal of Management (2023) Vol. 18, Iss. 2, pp. 157-172
Closed Access | Times Cited: 7
Employee perceptions of hotel CSR initiatives and job satisfaction: exploring organizational identification, psychological contract fulfillment and attachment styles
Toan Thi Phuoc Dang, Vinh Thi Thanh
International Hospitality Review (2024)
Open Access | Times Cited: 2
Motivational cultural intelligence and well-being in cross-cultural workplaces: a study of migrant workers in Taiwan
Conna Yang
Employee Relations (2023) Vol. 45, Iss. 3, pp. 743-761
Closed Access | Times Cited: 6
The status of emotional labour and its influence on job burnout among village doctors during the COVID-19 pandemic in China: a cross-sectional study
Jia Song, Chengxin Fan, Qiusha Li, et al.
BMC Primary Care (2023) Vol. 24, Iss. 1
Open Access | Times Cited: 5
The impact of cultural intelligence on burnout among practitioners working with migrants: an examination of age, gender, training, and language proficiency
Gabriele Puzzo, Maha Yomn Sbaa, Salvatore Zappalà, et al.
Current Psychology (2023) Vol. 43, Iss. 5, pp. 4443-4457
Open Access | Times Cited: 5
Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce
Anita Manfreda, Antoine Bisson, Cindy Lee, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 58, pp. 115-128
Closed Access | Times Cited: 5
Pelatihan Penerapan Layanan Konseling Online Berfokus Solusi Bermuatan Nilai Pancasila pada Guru BK
M. Ramli, Nur Hidayah, Diniy Hidayatur Rahman, et al.
Jurnal Pengabdian Nasional (JPN) Indonesia (2024) Vol. 5, Iss. 1, pp. 21-29
Open Access | Times Cited: 1
The mediating roles of travel motives and social capital on the relationship between cultural intelligence and general life satisfaction
Rachel Lam, Catherine Cheung, Benny Chan
Asia Pacific Journal of Tourism Research (2024) Vol. 29, Iss. 2, pp. 127-143
Closed Access | Times Cited: 1
Utilization of data and information flows for enhancing a chambermaid scheduling decision making in a smart hospitality supply chain
Rapeepan Pitakaso, Kanchana Sethanan, Kongkidakhon Worasan, et al.
Annals of Operations Research (2024)
Closed Access | Times Cited: 1
Micro-breaks in focus: mitigating emotional labour impact in the hospitality industry from a conservation of resources perspective
Lixia Yao, Jie Gao, Ye Zhang, et al.
Anatolia (2024), pp. 1-15
Closed Access | Times Cited: 1
Cultural Intelligence Profile of Junior High School Counsellors and Its Implication on Multicultural Counseling
M. Ramli, Nur Mega Aris Saputra, Ulfah Muhayani
Jurnal Kajian Bimbingan dan Konseling (2024) Vol. 9, Iss. 1, pp. 47-54
Open Access | Times Cited: 1
The Influence of Mobile Check-In Service on Guest Satisfaction and Revisit Intention in 5-Star Luxury Hotel
Elisa Elisa, V Michelle, Dianka Wahyuningtias, et al.
Studies in systems, decision and control (2024), pp. 507-516
Closed Access | Times Cited: 1
A Moderated Mediation Model of Emotion Regulation and Work-to-Family Interaction: Examining the Role of Emotional Labor for University Teachers in Pakistan
Z. Saleem, Ayaz Muhammad Hanif, Shenbei Zhou
SAGE Open (2022) Vol. 12, Iss. 2
Open Access | Times Cited: 6
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