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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective
Lishan Xie, Shaohui Lei
International Journal of Hospitality Management (2022) Vol. 107, pp. 103312-103312
Closed Access | Times Cited: 59

Showing 1-25 of 59 citing articles:

What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective
Hong Chuong Pham, Cong Doanh Duong, Giang Khanh Huyen Nguyen
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103758-103758
Closed Access | Times Cited: 60
Creepy vs. cool: Switching from human staff to service robots in the hospitality industry
Sung‐Eun Kang, Chulmo Koo, Namho Chung
International Journal of Hospitality Management (2023) Vol. 111, pp. 103479-103479
Closed Access | Times Cited: 46
Past, present, and future of avatar marketing: A systematic literature review and future research agenda
Marianny Jessica de Brito Silva, Patrícia de Oliveira Campos
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 1, pp. 100045-100045
Open Access | Times Cited: 16
Is her (his) gender matched or not matched with me? Gender (dis)match effect between customers and gendered service robots
Soobin Seo, Xianmei Wu, Jihee Choi
International Journal of Hospitality Management (2024) Vol. 119, pp. 103723-103723
Closed Access | Times Cited: 16
How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model
Yuguang Xie, Kèyù Zhü, Peiyu Zhou, et al.
Computers in Human Behavior (2023) Vol. 148, pp. 107878-107878
Closed Access | Times Cited: 36
The adoption of social robots in service operations: A comprehensive review
Laxmi Pandit Vishwakarma, Rajesh Kumar Singh, Ruchi Mishra, et al.
Technology in Society (2023) Vol. 76, pp. 102441-102441
Closed Access | Times Cited: 25
The AI empathy effect: a mechanism of emotional contagion
Weifang Liu, Shan Zhang, Tingting Zhang, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 703-734
Closed Access | Times Cited: 15
Out of the way, human! Understanding post-adoption of last-mile delivery robots
Xin‐Jean Lim, Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123242-123242
Open Access | Times Cited: 13
How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?
Yihao Yang, Ming Chi, Xinhua Bi, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103857-103857
Closed Access | Times Cited: 8
To whom does service robot anthropomorphism appeal? The roles of customer social context, power, and perceived social connectedness
Bin Wang, Yao Han, Fengyuan Xie, et al.
Service Industries Journal (2025), pp. 1-34
Closed Access | Times Cited: 1
Anthropomorphism and consumer behaviour: A SPAR‐4‐SLR protocol compliant hybrid review
Fateh Mohd Khan, Mohammad Anas, S.M. Fatah Uddin
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 22
When powerful artificial intelligence backfires
Saleh Shuqair, Diego Costa Pinto, Caroline Lancelot Miltgen, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103778-103778
Open Access | Times Cited: 8
Artificial intelligence features and their service outcomes: a meta-analysis
Minglong Li, Xiaoyang Sun, Meichen Hua, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-26
Closed Access | Times Cited: 8
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism
Fachri Eka Saputra, Dimitrios Buhalis, Marcjanna M. Augustyn, et al.
Journal of Hospitality and Tourism Technology (2024) Vol. 15, Iss. 5, pp. 790-807
Closed Access | Times Cited: 8
The power of voice! The impact of robot receptionists’ voice pitch and communication style on customer value cocreation intention
Xiaoxin Liu, Cheng‐Yue Yin, Meng-Ran Li
International Journal of Hospitality Management (2024) Vol. 122, pp. 103819-103819
Closed Access | Times Cited: 6
Communicate like humans? Anthropomorphism and hotel consumers’ willingness to pay a premium price
Fangxuan Li, Qianqian Su, Jiantao Guan, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 482-492
Open Access | Times Cited: 16
Aligning (In)Congruent Chatbot–Employee Empathic Responses with Service-Recovery Contexts for Customer Retention
Hua Fan, Bing Han, Wangshuai Wang
Journal of Travel Research (2023) Vol. 63, Iss. 8, pp. 1870-1893
Closed Access | Times Cited: 16
How to calculate privacy: privacy concerns and service robots’ use intention in hospitality
Bo Song, Hongda Xu, Wenna Hu, et al.
Current Issues in Tourism (2023) Vol. 27, Iss. 21, pp. 3401-3417
Closed Access | Times Cited: 13
Trust in service robot: the role of appearance anthropomorphism
Min Qin, Shuqin Li, Wei Zhu, et al.
Current Issues in Tourism (2023), pp. 1-19
Closed Access | Times Cited: 13
A contingency-based approach to service robot design: Role of robot capabilities and personalities
M.S. Balaji, Priyanka Sharma, Yangyang Jiang, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123257-123257
Open Access | Times Cited: 5
Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework
Shibo Xu, X Zhang, R Kim, et al.
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 104028-104028
Closed Access | Times Cited: 5
Research on the Frontier and Prospect of Service Robots in the Tourism and Hospitality Industry Based on International Core Journals: A Review
Mengxi Chen, Xiaoyu Wang, Rob Law, et al.
Behavioral Sciences (2023) Vol. 13, Iss. 7, pp. 560-560
Open Access | Times Cited: 11
Navigating change: a qualitative exploration of chatbot adoption in recruitment
Aaradhana Rukadikar, Komal Khandelwal
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 4
That uncanny valley of mind: when anthropomorphic AI agents disrupt personalized advertising
WooJin Kim, Yuhosua Ryoo, Yung Kyun Choi
International Journal of Advertising (2024), pp. 1-30
Closed Access | Times Cited: 4
Do You Want Me?: Exploring Differences in Consumer Home Robot Preferences, Perceptions, and Purchase Intent
Natasha Randall, Selma Šabanović
ACM Transactions on Human-Robot Interaction (2025)
Open Access
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