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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions
Hyunsu Kim, Kevin Kam Fung So
International Journal of Hospitality Management (2023) Vol. 111, pp. 103457-103457
Closed Access | Times Cited: 32

Showing 1-25 of 32 citing articles:

Artificial intelligence: an overview of research trends and future directions
Doğan Gürsoy, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 41
Past, present, and future scene of influencer marketing in hospitality and tourism management
Eray Polat, Fatih Çelik, Blend Ibrahim, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 3, pp. 322-343
Closed Access | Times Cited: 22
Navigating negative experiences: how do they influence tourists’ psychological and behavioral responses to tourism service failures on social media
Nadja Schweiggart, Adnan Muhammad Shah, Abdul Qayyum, et al.
Asia Pacific Journal of Tourism Research (2025), pp. 1-23
Open Access | Times Cited: 1
Understanding smart service failure: The case of smart restaurants
IpKin Anthony Wong, Jingwen Huang, Zhiwei Lin
International Journal of Hospitality Management (2024) Vol. 119, pp. 103714-103714
Closed Access | Times Cited: 7
Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights
Salman Majeed, Woo Gon Kim, Rawan Nimri
International Journal of Hospitality Management (2024) Vol. 123, pp. 103889-103889
Closed Access | Times Cited: 6
Unpacking the power of user-generated videos in hospitality and tourism: a systematic literature review and future direction
Eray Polat, Fatih Çelik, Blend Ibrahim, et al.
Journal of Travel & Tourism Marketing (2023) Vol. 40, Iss. 9, pp. 894-914
Closed Access | Times Cited: 13
Service failure recovery on customer recovery satisfaction and attitude loyalty for airline industry: the moderating effect of brand authenticity
Văn Đạt Trần
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 5
Mapping the service recovery research landscape: A bibliometric‐based systematic review
Mahmood Mir, Rohail Ashraf, Tahir Abbas Syed, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 10, pp. 2060-2087
Open Access | Times Cited: 11
Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective
Ruiying Cai, Yao‐Chin Wang, Jie Sun
International Journal of Hospitality Management (2023) Vol. 116, pp. 103628-103628
Closed Access | Times Cited: 11
When and why personalized tourism recommendations reduce purchase intention?
Fangxuan Li
Information Technology & Tourism (2025)
Closed Access
Boundary-breaking opportunities in service failure and recovery
Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera, et al.
Journal of service management (2025)
Closed Access
Tourist stereotype content and interaction in cross-cultural service encounters: the perspective of service providers
Hongbo Zhang, Cathy H.C. Hsu
Current Issues in Tourism (2025), pp. 1-20
Closed Access
Digital well-being in hospitality: epistemology, scope, aggregation, and specification
Yihong Chen, Rob Law, Xinyuan Zhao
International Journal of Contemporary Hospitality Management (2025)
Closed Access
Compensate or apologize? The interaction effects of crisis recovery strategies and crisis types on reputation governance of tourist sites
Zi-Chin Cheng, Wen-Qi Ruan, Shu-Ning Zhang, et al.
Asia Pacific Journal of Tourism Research (2025), pp. 1-18
Closed Access
The role of inferred motive in shaping tourists’ reactions to intentional failures
Amin Nazifi, Siamak Seyfi, Holger Roschk
Current Issues in Tourism (2025), pp. 1-15
Open Access
The moments of truth: A qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Tin Doan, Shelagh Mooney, Peter B. Kim
International Journal of Hospitality Management (2023) Vol. 115, pp. 103602-103602
Open Access | Times Cited: 6
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Jinsheng Cui, Mengwei Zhang, Zhong Jian-an
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 842-872
Closed Access | Times Cited: 6
Exploring the impact of abusive supervision on employee approaches to managing service errors and failures: Examining the effects of hope and optimism, and service tenure
Huy Gip, Xingyu Wang, Priyanko Guchait, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103839-103839
Closed Access | Times Cited: 1
The perils of smart technology in museums
Yulan Fan, Wai Yie Leong, IpKin Anthony Wong, et al.
Information Technology & Tourism (2024) Vol. 26, Iss. 4, pp. 587-609
Closed Access | Times Cited: 1
Fly or Fry: Understanding the dynamics of brand hate and consumer resilience in the airline and restaurant industries
Fakhra Malik Mushtaq, Zalfa Laili Hamzah, Ezlika M. Ghazali
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 6, pp. 2975-2998
Closed Access | Times Cited: 1
Thriving at work as a mediator between high-performance human resource practices and innovative behavior in the hotel industry: The moderating role of self-enhancement motive
Muhammad Waheed Akhtar, Osman M. Karatepe, Elisa Rescalvo-Martin, et al.
International Journal of Hospitality Management (2024) Vol. 123, pp. 103897-103897
Closed Access | Times Cited: 1
What is a cool restaurant? Understanding, measuring, and leveraging coolness for restaurants
Francisco Barbosa Escobar, Florian Köck, A. George Assaf
Tourism Management (2024) Vol. 108, pp. 105116-105116
Closed Access | Times Cited: 1
A Systematic Literature Review on Marine Tourism in Business Management: State of the Art and Future Research Agenda
Mochammad Fahlevi
Journal of Tourism and Services (2023) Vol. 14, Iss. 27, pp. 299-321
Open Access | Times Cited: 3
Dissatisfaction and service failures in luxury consumption: a systematic review
Swapan Deep Arora
International Hospitality Review (2024)
Open Access
The Effect of Service Recovery on Customer Satisfaction, eWOM, and Repurchase Intention in the Online Travel Agent (OTA) Industry in Indonesia with Service Failure Severity as Moderator
Leilani Gani, Lie Fonda, Singgih Hadi Prasetyo, et al.
Jurnal Manajemen Teknologi (2024) Vol. 23, Iss. 1, pp. 1-18
Open Access
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