Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Interactivity in online chat: Conversational cues and visual cues in the service recovery process
Yingying Huang, Doğan Gürsoy, Meng Zhang, et al.
International Journal of Information Management (2021) Vol. 60, pp. 102360-102360
Closed Access | Times Cited: 38

Showing 1-25 of 38 citing articles:

What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective
Hong Chuong Pham, Cong Doanh Duong, Giang Khanh Huyen Nguyen
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103758-103758
Closed Access | Times Cited: 62
Social perception in Human-AI teams: Warmth and competence predict receptivity to AI teammates
Alexandra M. Harris, Lindsay Larson, Nina Lauharatanahirun, et al.
Computers in Human Behavior (2023) Vol. 145, pp. 107765-107765
Open Access | Times Cited: 49
Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective
Ruiqi Yao, Guijie Qi, Zhiqiang Wu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103872-103872
Closed Access | Times Cited: 24
Role of smart tourism technology in heritage tourism development
Janarthanan Balakrishnan, Yogesh K. Dwivedi, Tegwen Malik, et al.
Journal of Sustainable Tourism (2021) Vol. 31, Iss. 11, pp. 2506-2525
Open Access | Times Cited: 64
The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration
Chenming Peng, Jenny van Doorn, Felix Eggers, et al.
International Journal of Information Management (2022) Vol. 66, pp. 102533-102533
Open Access | Times Cited: 64
Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues
Ying Xu, Nan Niu, Zixiang Zhao
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103417-103417
Closed Access | Times Cited: 42
How do consumers react to chatbots' humorous emojis in service failures
Dewen Liu, Yiliang Lv, Weidong Huang
Technology in Society (2023) Vol. 73, pp. 102244-102244
Closed Access | Times Cited: 37
The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions
Hyunsu Kim, Kevin Kam Fung So
International Journal of Hospitality Management (2023) Vol. 111, pp. 103457-103457
Closed Access | Times Cited: 32
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective
Zhenzhen Lu, Qingfei Min, Lintong Jiang, et al.
International Journal of Information Management (2024) Vol. 76, pp. 102767-102767
Closed Access | Times Cited: 14
Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage
Yingying Huang, Doğan Gürsoy
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4074-4091
Closed Access | Times Cited: 10
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
Ghazal Shams, Kawon Kathy Kim, Ka-Eun Kim
International Journal of Hospitality Management (2024) Vol. 120, pp. 103782-103782
Closed Access | Times Cited: 10
Recovering customer satisfaction after a chatbot service failure – The effect of gender
Alexandra Rese, Lennart Witthohn
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104257-104257
Open Access | Times Cited: 1
How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style
Kaiyu Wang, Wen‐Hai Chih, Andreawan Honora
International Journal of Information Management (2022) Vol. 69, pp. 102618-102618
Closed Access | Times Cited: 38
Rethinking Conversation Styles of Chatbots from the Customer Perspective: Relationships between Conversation Styles of Chatbots, Chatbot Acceptance, and Perceived Tie Strength and Perceived Risk
R. Xiao, Mert Yazan, Frederik Situmeang
International Journal of Human-Computer Interaction (2024), pp. 1-21
Closed Access | Times Cited: 8
Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery
Qian Hu, Zhao Pan
Electronic Commerce Research and Applications (2024) Vol. 65, pp. 101398-101398
Closed Access | Times Cited: 7
Investigating factors influencing AI customer service adoption: an integrated model of stimulus–organism–response (SOR) and task-technology fit (TTF) theory
Ali Vafaei-Zadeh, Davoud Nikbin, Sing Sing Wong, et al.
Asia Pacific Journal of Marketing and Logistics (2024)
Closed Access | Times Cited: 7
The interaction between the anchor and customers in live-streaming E-commerce
Aihui Chen, Yaning Chen, Ruohan Li, et al.
Industrial Management & Data Systems (2024) Vol. 124, Iss. 6, pp. 2151-2179
Closed Access | Times Cited: 6
The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity
Junbo Zhang, Xiaolei Wang, Jiandong Lu, et al.
Decision Support Systems (2024), pp. 114347-114347
Closed Access | Times Cited: 5
The evolution of artificial empathy in the hospitality metaverse era
Ioannis Assiouras, Cornelia Laserer, Dimitrios Buhalis
International Journal of Hospitality Management (2024) Vol. 126, pp. 104063-104063
Open Access | Times Cited: 4
User avoidance behavior in pharmaceutical e-commerce intelligent customer service: a stressor-strain-outcome perspective
Jing Jia, Lu Chen, Chengzhen Wu, et al.
Frontiers in Psychology (2025) Vol. 16
Open Access
An Assistant or A Friend? The role of parasocial relationship of Human-Computer interaction
Tianyao Qi, Hongshen Liu, Zhihui Huang
Computers in Human Behavior (2025), pp. 108625-108625
Open Access
Social support, social perceptions, and user satisfaction with intelligent voice assistants: unravelling the differential mechanisms based on the social response theory
Yiming Zhao, Yuexin Li, Yu-Shan Chen, et al.
Aslib Journal of Information Management (2025)
Closed Access
How to increase consumers’ continued use intention of artificial intelligence voice assistants? The role of anthropomorphic features
Peiyu Zhou, Yuguang Xie, Changyong Liang
Electronic Markets (2023) Vol. 33, Iss. 1
Closed Access | Times Cited: 10
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity
Junbo Zhang, Jiandong Lu, Xiaolei Wang, et al.
Decision Support Systems (2024) Vol. 186, pp. 114314-114314
Closed Access | Times Cited: 3
Reevaluating personalization in AI-powered service chatbots: A study on identity matching via few-shot learning
Jan Blömker, Carmen‐Maria Albrecht
Computers in Human Behavior Artificial Humans (2025), pp. 100126-100126
Open Access
Page 1 - Next Page

Scroll to top