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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Investigating the influential factors of return channel loyalty in omni-channel retailing
Xun Xu, Jonathan E. Jackson
International Journal of Production Economics (2019) Vol. 216, pp. 118-132
Closed Access | Times Cited: 84

Showing 1-25 of 84 citing articles:

Consumer decision‐making in omnichannel retailing: Literature review and future research agenda
Ruchi Mishra, Rajesh Kumar Singh, Bernadett Köles
International Journal of Consumer Studies (2020) Vol. 45, Iss. 2, pp. 147-174
Closed Access | Times Cited: 301
Accelerating retail supply chain performance against pandemic disruption: adopting resilient strategies to mitigate the long-term effects
Manu Sharma, Sunil Luthra, S. K. Joshi, et al.
Journal of Enterprise Information Management (2021) Vol. 34, Iss. 6, pp. 1844-1873
Open Access | Times Cited: 110
Leveraging the circular economy with a closed-loop supply chain and a reverse omnichannel using blockchain technology and incentives
Pietro De Giovanni
International Journal of Operations & Production Management (2022) Vol. 42, Iss. 7, pp. 959-994
Open Access | Times Cited: 79
The impact of information disclosure on consumer purchase behavior on sharing economy platform Airbnb
Xun Xu, Shuo Zeng, Yuanjie He
International Journal of Production Economics (2020) Vol. 231, pp. 107846-107846
Closed Access | Times Cited: 101
Forays into omnichannel: An online retailer’s strategies for managing product returns
Prasenjit Mandal, Preetam Basu, Kushal Saha
European Journal of Operational Research (2020) Vol. 292, Iss. 2, pp. 633-651
Closed Access | Times Cited: 101
Integrated store service quality measurement scale in omni-channel retailing
Min Zhang, Yiwei Li, Lin Sun, et al.
International Journal of Retail & Distribution Management (2022) Vol. 50, Iss. 7, pp. 839-859
Closed Access | Times Cited: 43
A Framework for Adopting a Sustainable Reverse Logistics Service Quality for Reverse Logistics Service Providers: A Systematic Literature Review
Ahmed Dabees, Mahmoud Barakat, Sahar Sobhy Elbarky, et al.
Sustainability (2023) Vol. 15, Iss. 3, pp. 1755-1755
Open Access | Times Cited: 33
Returns operations in omnichannel retailing with buy-online-and-return-to-store
Lu Yang, Xiangyong Li, Xia Ye, et al.
Omega (2023) Vol. 119, pp. 102874-102874
Closed Access | Times Cited: 23
A Comprehensive Survey into Reverse Logistics and Closed-Loop Supply Chain Aspects to Provide Analyses and Insights for Implementation
Samira Rouhani, Leslie J. Wardley, Saman Hassanzadeh Amin
Journal of Cleaner Production (2025), pp. 144743-144743
Closed Access | Times Cited: 1
Pricing Decision-Making Considering Ambiguity Tolerance in Consumers: Evidence from Recycled Building Material Enterprises
Jie Peng, Yuxi Zou, Hao Zhang, et al.
Systems (2025) Vol. 13, Iss. 2, pp. 98-98
Open Access | Times Cited: 1
The effects of BOPS implementation under different pricing strategies in omnichannel retailing
Ruixiao Kong, Li Luo, Liuxin Chen, et al.
Transportation Research Part E Logistics and Transportation Review (2020) Vol. 141, pp. 102014-102014
Closed Access | Times Cited: 68
Omni-channel capability and customer satisfaction: mediating roles of flexibility and operational logistics service quality
Metehan Feridun Sorkun, Işık Özge Yumurtaci Hüseyinoğlu, Gülmüş Börühan
International Journal of Retail & Distribution Management (2020) Vol. 48, Iss. 6, pp. 629-648
Closed Access | Times Cited: 57
A further approach in omnichannel LSQ, satisfaction and customer loyalty
Mitxel Cotarelo, Haydée Calderón Garcı́a, Teresa Fayos Gardó
International Journal of Retail & Distribution Management (2021) Vol. 49, Iss. 8, pp. 1133-1153
Open Access | Times Cited: 54
Blockchain technology adoption of the manufacturers with product recycling considering green consumers
Haike Qiao, Zijun Zhang, Qin Su
Computers & Industrial Engineering (2023) Vol. 177, pp. 109021-109021
Closed Access | Times Cited: 22
Sustainable Performance in SMEs using Big Data Analytics for Closed-Loop Supply Chains and Reverse Omnichannel
Syed Abdul Rehman Khan, Muhammad Tahir, Adnan Ahmed Sheikh
Heliyon (2024) Vol. 10, Iss. 16, pp. e36237-e36237
Open Access | Times Cited: 8
Consumer‐Centric Supply Chain Management: A Literature Review, Framework, and Research Agenda
Benedetta Baldi, Ilenia Confente, Ivan Russo, et al.
Journal of Business Logistics (2024) Vol. 45, Iss. 4
Open Access | Times Cited: 8
Barriers in omnichannel retailing returns: a conceptual framework
Jorge Luiz Gayotto de Borba, Mauricio Rodrigues de Magalhães, Raquel Stefan Filgueiras, et al.
International Journal of Retail & Distribution Management (2020) Vol. 49, Iss. 1, pp. 121-143
Closed Access | Times Cited: 43
Longer waiting, more cancellation? Empirical evidence from an on-demand service platform
Xun Xu, Nina Yan, Tingting Tong
Journal of Business Research (2021) Vol. 126, pp. 162-169
Closed Access | Times Cited: 40
Omni-Channel Intensity and Shopping Value as Key Drivers of Customer Satisfaction and Loyalty
Mitxel Cotarelo, Teresa Fayos Gardó, Haydée Calderón Garcı́a, et al.
Sustainability (2021) Vol. 13, Iss. 11, pp. 5961-5961
Open Access | Times Cited: 37
Effect of channel integration quality on consumer responses within omni-channel retailing
Tser‐Yieth Chen, Tsai‐Lien Yeh, Hsueh-Ling Wu, et al.
Asia Pacific Journal of Marketing and Logistics (2022) Vol. 35, Iss. 1, pp. 149-173
Closed Access | Times Cited: 28
Factors of customers’ channel choice in an omnichannel environment: a systematic literature review
Lukas Wolf, Martina Steul‐Fischer
Management Review Quarterly (2022) Vol. 73, Iss. 4, pp. 1579-1630
Open Access | Times Cited: 24
How logistics service quality and product quality matter in the retailer–customer relationship of food drive-throughs
Joseph Kaswengi, Christine Lambey-Checchin
International Journal of Physical Distribution & Logistics Management (2019) Vol. 50, Iss. 5, pp. 535-555
Closed Access | Times Cited: 41
Mobile-App-Online-Website Dual Channel Strategies: Privacy Concerns, E-Payment Convenience, Channel Relationship, and Coordination
Tsan‐Ming Choi
IEEE Transactions on Systems Man and Cybernetics Systems (2020) Vol. 51, Iss. 11, pp. 7008-7016
Closed Access | Times Cited: 36
The complexity analysis and chaos control in omni-channel supply chain with consumer migration and advertising cost sharing
Xingli Chen, Jianheng Zhou
Chaos Solitons & Fractals (2021) Vol. 146, pp. 110884-110884
Closed Access | Times Cited: 32
Importance of offline service quality in building loyalty of OC service brand
Joonyong Park, Renee B. Kim
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102493-102493
Closed Access | Times Cited: 31
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