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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice
Paul G. Patterson, Elizabeth Cowley, Kriengsin Prasongsukarn
International Journal of Research in Marketing (2006) Vol. 23, Iss. 3, pp. 263-277
Closed Access | Times Cited: 512

Showing 1-25 of 512 citing articles:

Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE
Boonghee Yoo, Naveen Donthu, Tomasz Lenartowicz
Journal of International Consumer Marketing (2011) Vol. 23, pp. 193-210
Closed Access | Times Cited: 705
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services across Cultures
Kimmy Wa Chan, Chi Kin Yim, Simon S. K. Lam
Journal of Marketing (2010) Vol. 74, Iss. 3, pp. 48-64
Open Access | Times Cited: 631
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures
Kimmy Wa Chan, Chi Kin Yim, Simon S. K. Lam
Journal of Marketing (2010) Vol. 74, Iss. 3, pp. 48-64
Open Access | Times Cited: 625
Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions?
Yinghua Liu, SooCheong Jang
International Journal of Hospitality Management (2008) Vol. 28, Iss. 3, pp. 338-348
Closed Access | Times Cited: 600
Satisfaction with service recovery: Perceived justice and emotional responses
Ana Belén del Río Lanza, Rodolfo Vázquez‐Casielles, Ana Ma Díaz-Martín
Journal of Business Research (2008) Vol. 62, Iss. 8, pp. 775-781
Closed Access | Times Cited: 477
Exploring Customer Loyalty Following Service Recovery
Tom DeWitt, Doan Nguyen, Roger Marshall
Journal of Service Research (2007) Vol. 10, Iss. 3, pp. 269-281
Closed Access | Times Cited: 431
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
Katja Gelbrich, Holger Roschk
Journal of Service Research (2010) Vol. 14, Iss. 1, pp. 24-43
Open Access | Times Cited: 417
Risk analysis and assessment methodologies in the work sites: On a review, classification and comparative study of the scientific literature of the period 2000–2009
P. K. Marhavilas, D.E. Koulouriotis, V. Gemeni
Journal of Loss Prevention in the Process Industries (2011) Vol. 24, Iss. 5, pp. 477-523
Closed Access | Times Cited: 411
Measuring personal cultural orientations: scale development and validation
Piyush Sharma
Journal of the Academy of Marketing Science (2009) Vol. 38, Iss. 6, pp. 787-806
Closed Access | Times Cited: 353
A meta-analysis of satisfaction with complaint handling in services
Chiara Orsingher, Sara Valentini, Matteo De Angelis
Journal of the Academy of Marketing Science (2009) Vol. 38, Iss. 2, pp. 169-186
Closed Access | Times Cited: 352
Making Sense of Life: The Existential Self Trying to Deal with Personal Uncertainty
Kees van den Bos
Psychological Inquiry (2009) Vol. 20, Iss. 4, pp. 197-217
Closed Access | Times Cited: 344
The dark side of customer co-creation: exploring the consequences of failed co-created services
Sven Heidenreich, Kristina Wittkowski, Matthias Handrich, et al.
Journal of the Academy of Marketing Science (2014) Vol. 43, Iss. 3, pp. 279-296
Closed Access | Times Cited: 297
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, et al.
Journal of Service Research (2018) Vol. 22, Iss. 2, pp. 103-119
Open Access | Times Cited: 245
Cultural and generational influences on privacy concerns: a qualitative study in seven European countries
Caroline Lancelot Miltgen, Dominique Peyrat‐Guillard
European Journal of Information Systems (2013) Vol. 23, Iss. 2, pp. 103-125
Open Access | Times Cited: 227
The effects of online service quality of e-commerce Websites on user satisfaction
Gajendra Sharma, Lijuan Wang
The Electronic Library (2015) Vol. 33, Iss. 3, pp. 468-485
Closed Access | Times Cited: 202
The subjective norms of sustainable consumption: A cross-cultural exploration
Elizabeth A. Minton, Nathalie Spielmann, Lynn R. Kahle, et al.
Journal of Business Research (2017) Vol. 82, pp. 400-408
Closed Access | Times Cited: 185
How national culture and ethics matter in consumers’ green consumption values
Pradipta Halder, Eric Hansen, Jyrki Kangas, et al.
Journal of Cleaner Production (2020) Vol. 265, pp. 121754-121754
Closed Access | Times Cited: 178
Digital Health Innovation: Exploring Adoption of COVID-19 Digital Contact Tracing Apps
Shavneet Sharma, Gurmeet Singh, Rashmini Sharma, et al.
IEEE Transactions on Engineering Management (2020) Vol. 71, pp. 12272-12288
Open Access | Times Cited: 167
Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels
Gayani Hewagama, Peter Boxall, Gordon W. Cheung, et al.
International Journal of Hospitality Management (2019) Vol. 81, pp. 73-82
Closed Access | Times Cited: 150
Green inclusive leadership and employee green behaviors in the hotel industry: Does perceived green organizational support matter?
Mohammed Aboramadan, Joseph Crawford, Mehmet Ali Türkmenoğlu, et al.
International Journal of Hospitality Management (2022) Vol. 107, pp. 103330-103330
Open Access | Times Cited: 82
Review and future directions of cross-cultural consumer services research
Zhang Jingyun, Sharon E. Beatty, Gianfranco Walsh
Journal of Business Research (2007) Vol. 61, Iss. 3, pp. 211-224
Closed Access | Times Cited: 276
Consumer complaint behaviour of Asians and non‐Asians about hotel services
Eric W.T. Ngai, Vincent C. S. Heung, Yung Hou Wong, et al.
European Journal of Marketing (2007) Vol. 41, Iss. 11/12, pp. 1375-1391
Closed Access | Times Cited: 224
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Young Namkung, Soo Cheong Jang
European Journal of Marketing (2010) Vol. 44, Iss. 9/10, pp. 1233-1259
Closed Access | Times Cited: 215
Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction
Martin Reimann, Ulrich F. Lünemann, Richard B. Chase
Journal of Service Research (2008) Vol. 11, Iss. 1, pp. 63-73
Closed Access | Times Cited: 188
The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses
Klaus Schoefer, Adamantios Diamantopoulos
Journal of Service Research (2008) Vol. 11, Iss. 1, pp. 91-103
Closed Access | Times Cited: 183
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