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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Multichannel customer management: Understanding the research-shopper phenomenon
Peter C. Verhoef, Scott A. Neslin, Björn Vroomen
International Journal of Research in Marketing (2007) Vol. 24, Iss. 2, pp. 129-148
Closed Access | Times Cited: 938

Showing 1-25 of 938 citing articles:

Understanding Customer Experience Throughout the Customer Journey
Katherine N. Lemon, Peter C. Verhoef
Journal of Marketing (2016) Vol. 80, Iss. 6, pp. 69-96
Open Access | Times Cited: 4002
Customer Experience Creation: Determinants, Dynamics and Management Strategies
Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, et al.
Journal of Retailing (2009) Vol. 85, Iss. 1, pp. 31-41
Open Access | Times Cited: 2749
From Multi-Channel Retailing to Omni-Channel Retailing
Peter C. Verhoef, P.K. Kannan, J. Jeffrey Inman
Journal of Retailing (2015) Vol. 91, Iss. 2, pp. 174-181
Open Access | Times Cited: 2021
Digital marketing: A framework, review and research agenda
P.K. Kannan, H. Alice Li
International Journal of Research in Marketing (2016) Vol. 34, Iss. 1, pp. 22-45
Closed Access | Times Cited: 1341
Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing
Norbert Beck, David Rygl
Journal of Retailing and Consumer Services (2015) Vol. 27, pp. 170-178
Closed Access | Times Cited: 610
Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration
Dennis Herhausen, Jochen Binder, Marcus Schoegel, et al.
Journal of Retailing (2015) Vol. 91, Iss. 2, pp. 309-325
Closed Access | Times Cited: 606
Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions
Scott A. Neslin, Venkatesh Shankar
Journal of Interactive Marketing (2009) Vol. 23, Iss. 1, pp. 70-81
Closed Access | Times Cited: 573
Multichannel Shopper Segments and Their Covariates☆
Umut Konuş, Peter C. Verhoef, Scott Neslin
Journal of Retailing (2008) Vol. 84, Iss. 4, pp. 398-413
Closed Access | Times Cited: 566
The Impact of Cross-Channel Integration on Retailers’ Sales Growth
Lanlan Cao, Li Li
Journal of Retailing (2015) Vol. 91, Iss. 2, pp. 198-216
Closed Access | Times Cited: 499
Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences
Tim Hilken, Ko de Ruyter, Mathew Chylinski, et al.
Journal of the Academy of Marketing Science (2017) Vol. 45, Iss. 6, pp. 884-905
Open Access | Times Cited: 499
Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time
Jill Avery, Thomas J. Steenburgh, John Deighton, et al.
Journal of Marketing (2012) Vol. 76, Iss. 3, pp. 96-111
Closed Access | Times Cited: 487
“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers
Elie Ofek, Zsolt Katona, Miklós Sárváry
Marketing Science (2010) Vol. 30, Iss. 1, pp. 42-60
Closed Access | Times Cited: 462
The Role of Big Data and Predictive Analytics in Retailing
Eric T. Bradlow, Manish Gangwar, Praveen K. Kopalle, et al.
Journal of Retailing (2017) Vol. 93, Iss. 1, pp. 79-95
Open Access | Times Cited: 415
Innovations in Shopper Marketing: Current Insights and Future Research Issues
Venkatesh Shankar, J. Jeffrey Inman, Murali K. Mantrala, et al.
Journal of Retailing (2011) Vol. 87, pp. S29-S42
Closed Access | Times Cited: 404
Customer engagement in service
V. Kumar, Bharath Rajan, Shaphali Gupta, et al.
Journal of the Academy of Marketing Science (2017) Vol. 47, Iss. 1, pp. 138-160
Closed Access | Times Cited: 399
The impact of digital transformation on the retailing value chain
Werner Reinartz, Nico Wiegand, Monika Imschloß
International Journal of Research in Marketing (2019) Vol. 36, Iss. 3, pp. 350-366
Open Access | Times Cited: 396
Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions
Kusum L. Ailawadi, Paul Farris
Journal of Retailing (2017) Vol. 93, Iss. 1, pp. 120-135
Closed Access | Times Cited: 362
The effects of retail channel integration through the use of information technologies on firm performance
Lih‐Bin Oh, Hock‐Hai Teo, V. Sambamurthy
Journal of Operations Management (2012) Vol. 30, Iss. 5, pp. 368-381
Closed Access | Times Cited: 357
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
Adam Rapp, Thomas L. Baker, Daniel G. Bachrach, et al.
Journal of Retailing (2015) Vol. 91, Iss. 2, pp. 358-369
Closed Access | Times Cited: 353
Are Multichannel Customers Really more Valuable? The Moderating Role of Product Category Characteristics
Tarun Kushwaha, Venkatesh Shankar
Journal of Marketing (2013) Vol. 77, Iss. 4, pp. 67-85
Closed Access | Times Cited: 352
The Impact of Different Touchpoints on Brand Consideration
Shane Baxendale, Emma K. Macdonald, Hugh Wilson
Journal of Retailing (2015) Vol. 91, Iss. 2, pp. 235-253
Open Access | Times Cited: 338
Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers?
Gwarlann de Kerviler, Nathalie Demoulin, Pietro Zidda
Journal of Retailing and Consumer Services (2016) Vol. 31, pp. 334-344
Closed Access | Times Cited: 327
Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention
Emma Juaneda Ayensa, Ana Mosquera de la Fuente, Yolanda Sierra Murillo
Frontiers in Psychology (2016) Vol. 7
Open Access | Times Cited: 321
Crafting Integrated Multichannel Retailing Strategies
Zhang Jie, Paul Farris, Tarun Kushwaha, et al.
SSRN Electronic Journal (2009)
Closed Access | Times Cited: 310
Personalized Online Advertising Effectiveness: The Interplay of What, When, and Where
Alexander Bleier, Maik Eisenbeiß
Marketing Science (2015) Vol. 34, Iss. 5, pp. 669-688
Closed Access | Times Cited: 300
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