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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence
Katja Gelbrich, Julia Hagel, Chiara Orsingher
International Journal of Research in Marketing (2020) Vol. 38, Iss. 1, pp. 176-193
Open Access | Times Cited: 134

Showing 1-25 of 134 citing articles:

Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
Daniel Belanche, Luis V. Casaló, Jeroen Schepers, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2357-2376
Open Access | Times Cited: 220
How Smart Should a Service Robot Be?
Jeroen Schepers, Daniel Belanche, Luis V. Casaló, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 565-582
Open Access | Times Cited: 92
Living and working with service robots: a TCCM analysis and considerations for future research
Arne De Keyser, Werner H. Kunz
Journal of service management (2022) Vol. 33, Iss. 2, pp. 165-196
Closed Access | Times Cited: 86
Emotion and service quality of anthropomorphic robots
Ai-Hsuan Chiang, Silvana Trimi, Yu-Ju Lo
Technological Forecasting and Social Change (2022) Vol. 177, pp. 121550-121550
Closed Access | Times Cited: 82
“Alexa, let’s talk about my productivity”: The impact of digital assistants on work productivity
Davit Marikyan, Savvas Papagiannidis, Omer Rana, et al.
Journal of Business Research (2022) Vol. 142, pp. 572-584
Open Access | Times Cited: 71
Can AI really help? The double-edged sword effect of AI assistant on employees’ innovation behavior
Meng Yin, Shiyao Jiang, Xiongying Niu
Computers in Human Behavior (2023) Vol. 150, pp. 107987-107987
Closed Access | Times Cited: 58
Artificial intelligence in interactive marketing: a conceptual framework and research agenda
James W. Peltier, Andrew J. Dahl, John A. Schibrowsky
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 1, pp. 54-90
Closed Access | Times Cited: 57
Key concepts in artificial intelligence and technologies 4.0 in services
Russell W. Belk, Daniel Belanche, Carlos Flavián
Service Business (2023) Vol. 17, Iss. 1, pp. 1-9
Open Access | Times Cited: 48
AI-Enabled marketing capabilities and the hierarchy of capabilities: Conceptualization, proposition development, and research avenues
Kerry T. Manis, Sreedhar Madhavaram
Journal of Business Research (2023) Vol. 157, pp. 113485-113485
Closed Access | Times Cited: 46
Automated social presence in AI: Avoiding consumer psychological tensions to improve service value
Carlos Flavián, Russell W. Belk, Daniel Belanche, et al.
Journal of Business Research (2024) Vol. 175, pp. 114545-114545
Open Access | Times Cited: 26
Artificial empathy in healthcare chatbots: Does it feel authentic?
Lennart Seitz
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 1, pp. 100067-100067
Open Access | Times Cited: 17
Consumers’ Emotional Responses to AI-Generated Versus Human-Generated Content: The Role of Perceived Agency, Affect and Gaze in Health Marketing
Vaibhav Shwetangbhai Diwanji, Mugur Geana, Jun Pei, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-21
Closed Access | Times Cited: 2
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 9, pp. 1440-1459
Open Access | Times Cited: 101
The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration
Chenming Peng, Jenny van Doorn, Felix Eggers, et al.
International Journal of Information Management (2022) Vol. 66, pp. 102533-102533
Open Access | Times Cited: 64
Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures
Giulia Pavone, Lars Meyer‐Waarden, Andréas Munzel
Journal of Interactive Marketing (2022) Vol. 58, Iss. 1, pp. 52-71
Closed Access | Times Cited: 57
The searching artificial intelligence: Consumers show less aversion to algorithm‐recommended search product
Zhaohan Xie, Yining Yu, Jing Zhang, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 10, pp. 1902-1919
Closed Access | Times Cited: 50
Speaking vs. listening? Balance conversation attributes of voice assistants for better voice marketing
Peng Hu, Yeming Gong, Yaobin Lu, et al.
International Journal of Research in Marketing (2022) Vol. 40, Iss. 1, pp. 109-127
Open Access | Times Cited: 40
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
B. Ravi Chandra, Zillur Rahman
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 7-32
Closed Access | Times Cited: 29
The effects of augmented reality shopping experiences: immersion, presence and satisfaction
M. Claudia tom Dieck, Eleanor E. Cranmer, Alexandre Luis Prim, et al.
Journal of Research in Interactive Marketing (2023) Vol. 17, Iss. 6, pp. 940-958
Open Access | Times Cited: 26
Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis
Markus Blut, Nancy V. Wünderlich, Christian Brock
Journal of Retailing (2024) Vol. 100, Iss. 2, pp. 293-315
Open Access | Times Cited: 15
Recovering customer satisfaction after a chatbot service failure – The effect of gender
Alexandra Rese, Lennart Witthohn
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104257-104257
Open Access | Times Cited: 1
The effects of gender and personality of robot assistants on customers’ acceptance of their service
Santiago Forgas‐Coll, Rubén Huertas-García, Antonio Andriella, et al.
Service Business (2022) Vol. 16, Iss. 2, pp. 359-389
Open Access | Times Cited: 31
Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety
Ying Xu, Jianyu Zhang, Guangkuan Deng
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 31
Deploying artificial intelligence in services to AID vulnerable consumers
Erik Hermann, Gizem Yalcin Williams, Stefano Puntoni
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 5, pp. 1431-1451
Open Access | Times Cited: 20
Green finance continuance behavior: the role of satisfaction, social supports, environmental consciousness, green bank marketing initiatives and psychological reactance
Md. Al Amin, Md. Abdul Ahad Mia, Tapas Bala, et al.
Management of Environmental Quality An International Journal (2023) Vol. 34, Iss. 5, pp. 1269-1294
Closed Access | Times Cited: 19
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