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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

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Showing 1-25 of 142 citing articles:

Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps
Seyed Rajab Nikhashemi, Helena H. Knight, Khaldoon Nusair, et al.
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102464-102464
Open Access | Times Cited: 211
Can AI artifacts influence human cognition? The effects of artificial autonomy in intelligent personal assistants
Qian Hu, Yaobin Lu, Zhao Pan, et al.
International Journal of Information Management (2020) Vol. 56, pp. 102250-102250
Closed Access | Times Cited: 207
Examining consumer attitudes towards retailers' m-commerce mobile applications – An initial adoption vs. continuous use perspective
Graeme McLean, Kofi Osei-Frimpong, Khalid Al‐Nabhani, et al.
Journal of Business Research (2019) Vol. 106, pp. 139-157
Open Access | Times Cited: 201
Marketing research on Mobile apps: past, present and future
Lara Stocchi, Naser Pourazad, Nina Michaelidou, et al.
Journal of the Academy of Marketing Science (2021) Vol. 50, Iss. 2, pp. 195-225
Open Access | Times Cited: 139
M-commerce: The nexus between mobile shopping service quality and loyalty
Suha Omar, Kholoud Mohsen, Georgios Tsimonis, et al.
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102468-102468
Open Access | Times Cited: 122
The customer retail app experience: Implications for customer loyalty
Sebastián Molinillo, Rocío Aguilar-Illescas, Rafael Anaya‐Sánchez, et al.
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102842-102842
Open Access | Times Cited: 120
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Qian Chen, Yaobin Lu, Yeming Gong, et al.
Internet Research (2023) Vol. 33, Iss. 6, pp. 2205-2243
Closed Access | Times Cited: 112
Chatbots or me? Consumers’ switching between human agents and conversational agents
Chia‐Ying Li, Jin‐Ting Zhang
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103264-103264
Open Access | Times Cited: 63
From e-commerce to m-commerce: An analysis of the user’s experience with different access platforms
Gabriel Almeida Lucas, Guilherme Lerch Lunardi, Décio Bittencourt Dolci
Electronic Commerce Research and Applications (2023) Vol. 58, pp. 101240-101240
Closed Access | Times Cited: 48
Digital transformation: A multidisciplinary perspective and future research agenda
Justin Paul, Akiko Ueno, Charles Dennis, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 46
The personalisation-privacy paradox: Consumer interaction with smart technologies and shopping mall loyalty
Nisreen Ameen, Sameer Hosany, Justin Paul
Computers in Human Behavior (2021) Vol. 126, pp. 106976-106976
Closed Access | Times Cited: 98
Do brand warmth and brand competence add value to consumers? A stereotyping perspective
Živa Kolbl, Adamantios Diamantopoulos, Maja Arslanagić-Kalajdžić, et al.
Journal of Business Research (2020) Vol. 118, pp. 346-362
Open Access | Times Cited: 85
Examining user satisfaction and stickiness in social networking sites from a technology affordance lens: uncovering the moderating effect of user experience
Zhen Shao, Lin Zhang, Kuanchin Chen, et al.
Industrial Management & Data Systems (2020) Vol. 120, Iss. 7, pp. 1331-1360
Closed Access | Times Cited: 82
The affordances of AI‐enabled automatic scoring applications on learners’ continuous learning intention: An empirical study in China
Shixuan Fu, GU Hui-min, Bo Yang
British Journal of Educational Technology (2020) Vol. 51, Iss. 5, pp. 1674-1692
Closed Access | Times Cited: 79
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building
Sara H. Hsieh, Crystal T. Lee, Timmy H. Tseng
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102482-102482
Closed Access | Times Cited: 79
Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps
Xin‐Jean Lim, Jun‐Hwa Cheah, Siew Imm Ng, et al.
Journal of Retailing and Consumer Services (2020) Vol. 60, pp. 102422-102422
Closed Access | Times Cited: 72
Consumers’ brand personality perceptions in a digital world: A systematic literature review and research agenda
Mijka Ghorbani, Maria Karampela, Andrea Tonner
International Journal of Consumer Studies (2022) Vol. 46, Iss. 5, pp. 1960-1991
Open Access | Times Cited: 65
Impact of mobile technology-enabled HR gamification on employee performance: An empirical investigation
Jose Benitez, Laura Ruiz, Aleš Popovič
Information & Management (2022) Vol. 59, Iss. 4, pp. 103647-103647
Open Access | Times Cited: 45
It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty
Kuo‐Wei Lee, Chia‐Ying Li
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103447-103447
Open Access | Times Cited: 33
One is the loneliest number… Two can be as bad as one. The influence of AI Friendship Apps on users' well‐being and addiction
Hannah R. Marriott, Valentina Pitardi
Psychology and Marketing (2023) Vol. 41, Iss. 1, pp. 86-101
Open Access | Times Cited: 32
Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic
Chia‐Ying Li, Yu‐Hui Fang, Yu-Hung Chiang
Technological Forecasting and Social Change (2023) Vol. 197, pp. 122921-122921
Open Access | Times Cited: 32
Uncertainty in the platform market: The information asymmetry perspective
Yao Tang, Yannan Zhang, Xianzhang Ning
Computers in Human Behavior (2023) Vol. 148, pp. 107918-107918
Closed Access | Times Cited: 29
How do friendship artificial intelligence chatbots (FAIC) benefit the continuance using intention and customer engagement?
Baoku Li, Ruoxi Yao, Yafeng Nan
Journal of Consumer Behaviour (2023) Vol. 22, Iss. 6, pp. 1376-1398
Closed Access | Times Cited: 23
The effects of non-fungible token platform affordances on customer loyalty: A Buyer–Creator duality perspective
Crystal T. Lee, Yung‐Cheng Shen, Zimo Li, et al.
Computers in Human Behavior (2023) Vol. 151, pp. 108013-108013
Closed Access | Times Cited: 23
Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach
Huijun Yang, Hanqun Song, Lantian Xia, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 763-783
Closed Access | Times Cited: 14
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