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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Rapport building in authentic B2B sales interaction
Timo Kaski, Jarkko Niemi, Ellen Bolman Pullins
Industrial Marketing Management (2017) Vol. 69, pp. 235-252
Closed Access | Times Cited: 90

Showing 1-25 of 90 citing articles:

Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
Yuping Liu–Thompkins, Shintaro Okazaki, Hairong Li
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1198-1218
Open Access | Times Cited: 185
Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
Nawar N. Chaker, Edward L. Nowlin, Maxwell T. Pivonka, et al.
Industrial Marketing Management (2021) Vol. 100, pp. 127-144
Closed Access | Times Cited: 81
Tensions in digital servitization through a paradox lens
Zsófia Tóth, Alexey Sklyar, Christian Kowalkowski, et al.
Industrial Marketing Management (2022) Vol. 102, pp. 438-450
Open Access | Times Cited: 57
B2B eWOM on Alibaba: Signaling through online reviews in platform-based social exchange
Zsófia Tóth, Mona Mrad, Omar S. Itani, et al.
Industrial Marketing Management (2022) Vol. 104, pp. 226-240
Open Access | Times Cited: 40
Exploring the role of relationship management and relationship quality in B2B: empirical insights and future research directions
Flevy Lasrado, Park Thaichon, Munyaradzi W. Nyadzayo
Journal of Business and Industrial Marketing (2022) Vol. 38, Iss. 5, pp. 1055-1086
Closed Access | Times Cited: 37
Digital transformation and value-based selling activities: seller and buyer perspectives
Ari Alamäki, Pentti Korpela
Baltic Journal of Management (2021) Vol. 16, Iss. 2, pp. 298-317
Open Access | Times Cited: 40
An ecosystem perspective synthesis of co-creation research
Kumar Rakesh Ranjan, Stuart Read
Industrial Marketing Management (2021) Vol. 99, pp. 79-96
Open Access | Times Cited: 39
Value co-creation in business-to-business context: A bibliometric analysis using HistCite and VOS viewer
Fawad Ullah, Shen Lei, Syed Hamad Hassan Shah
Frontiers in Psychology (2023) Vol. 13
Open Access | Times Cited: 16
Emotional Calibration and Salesperson Performance
Blair Kidwell, Jonathan Hasford, Broderick Lee Turner, et al.
Journal of Marketing (2021) Vol. 85, Iss. 6, pp. 141-161
Closed Access | Times Cited: 30
Salesperson rapport: a literature review and research agenda for an evolving digital sales process
Valerie Good, Stephanie M. Mangus, Ellen Bolman Pullins
Journal of Personal Selling and Sales Management (2023) Vol. 43, Iss. 4, pp. 245-269
Closed Access | Times Cited: 13
“How does customer perception of salespeople influence the relationship? A study in an emerging economy”
Luis Arditto, Jesús Cambra‐Fierro, María Fuentes Blasco, et al.
Journal of Retailing and Consumer Services (2019) Vol. 54, pp. 101952-101952
Closed Access | Times Cited: 33
Customer-to-customer value co-creation in different service settings
Sneha Pandey, Divesh Kumar
Qualitative Market Research An International Journal (2020) Vol. 23, Iss. 1, pp. 123-143
Closed Access | Times Cited: 32
TCM-AVC Model: A Systematic Literature Review on Value Co-Creation in B2B and Research Agenda
Fawad Ullah, Shen Lei, J.K. Newton, et al.
Sustainability (2025) Vol. 17, Iss. 5, pp. 2021-2021
Open Access
Different roads lead to Rome: A configurational investigation of solution Salespeople's sales success in business-to-business markets
Franziska M. Bongers, A. Craig Keller, Gloria Stoffer, et al.
Industrial Marketing Management (2025) Vol. 126, pp. 251-265
Open Access
Building Customer Loyalty Through Emotional Connection: How Service Provider Rapport Drives Sustainable Business
Yuxin Wang, Zhihong Jin, Chang‐Hyun Jin, et al.
Sustainability (2025) Vol. 17, Iss. 6, pp. 2396-2396
Open Access
Direct selling or on-the-spot ‘cooking’? The impact of sales interaction on consumers' purchase intentions for food souvenirs
Yuchen Wang, Rui Guo, Meng­meng Song
Current Issues in Tourism (2025), pp. 1-20
Closed Access
Rapport, satisfaction, and eWOM: Unpacking the impact of online tour guide influencers
Xi Wang, K. J. Ray Liu, Y. J. Song, et al.
Journal of Hospitality and Tourism Management (2025) Vol. 63, pp. 236-246
Closed Access
Reclaiming the contingent nature of the determinants of salesperson performance: an extended meta-analysis
Peter D. Kerr, Javier Marcos Cuevas
Journal of Personal Selling and Sales Management (2023), pp. 1-18
Closed Access | Times Cited: 8
Lonely and Insecure: How salesperson Well-Being impacts performance
Valerie Good, Amy Greiner Fehl, Stephanie M. Mangus
Journal of Business Research (2024) Vol. 184, pp. 114887-114887
Closed Access | Times Cited: 3
Dimensions of effective sales coaching: scale development and validation
Carlin A. Nguyen, Andrew B. Artis, Richard E. Plank, et al.
Journal of Personal Selling and Sales Management (2019) Vol. 39, Iss. 3, pp. 299-315
Closed Access | Times Cited: 24
“Sorry about my manager”: Mitigating customer-facing adverse manager behaviors
Jeff S. Johnson
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 4, pp. 1130-1151
Closed Access | Times Cited: 8
Rapport building in B2B sales interactions: the process and explananda
Sini Jokiniemi, Aino Halinen, Ellen Bolman Pullins, et al.
Journal of Personal Selling and Sales Management (2023) Vol. 44, Iss. 2, pp. 177-195
Closed Access | Times Cited: 7
Proposing a sales performance motivational framework for B2B sellers in services firms
Rocío Rodríguez, Mornay Roberts-Lombard, Nils M. Høgevold, et al.
European Research on Management and Business Economics (2024) Vol. 30, Iss. 1, pp. 100235-100235
Open Access | Times Cited: 2
The nine habits of highly effective researchers: strategies for strengthening scholarly submissions
Valerie Good, Ellen Bolman Pullins
Journal of Personal Selling and Sales Management (2024) Vol. 44, Iss. 2, pp. 101-107
Closed Access | Times Cited: 2
Too small to care? Developing a model explaining managers' decision to adopt employee stress prevention practices in micro and small enterprises
Johanna Kuske, Florian B. Zapkau, Gertraud M. Gänser-Stickler, et al.
Industrial Marketing Management (2024) Vol. 121, pp. 40-54
Open Access | Times Cited: 2
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