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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system
Bilal Ahmad, Da Liu, Naeem Akhtar, et al.
Industrial Marketing Management (2022) Vol. 102, pp. 351-363
Closed Access | Times Cited: 27

Showing 1-25 of 27 citing articles:

Exploring the synergistic role of ethical leadership and sales control systems on salesperson social media use and sales performance
Ashish Kalra, Elten Briggs, Wyatt A. Schrock
Journal of Business Research (2022) Vol. 154, pp. 113344-113344
Closed Access | Times Cited: 28
Exploring the dark side of managerial upselling emphasis: Exploratory and exploitative learning's moderating roles in salesperson emotional exhaustion and performance
Volkan Yeniaras, İsmail Gölgeci, Ilker Kaya
Industrial Marketing Management (2024) Vol. 117, pp. 238-252
Closed Access | Times Cited: 6
The Rise of Human–Machine Collaboration: Managers’ Perceptions of Leveraging Artificial Intelligence for Enhanced B2B Service Recovery
Nisreen Ameen, Margherita Pagani, Eleonora Pantano, et al.
British Journal of Management (2024) Vol. 36, Iss. 1, pp. 91-109
Open Access | Times Cited: 6
Resource gain or resource pain? How managerial social support resources influence the impact of sales anxiety on burnout
Dayle Childs, Nick Lee, John W. Cadogan, et al.
Industrial Marketing Management (2024) Vol. 121, pp. 74-87
Open Access | Times Cited: 6
A desire for success: Exploring the roles of personal and job resources in determining the outcomes of salesperson social media use
Ashish Kalra, Nawar N. Chaker, Rakesh Kumar Singh, et al.
Industrial Marketing Management (2023) Vol. 113, pp. 202-214
Closed Access | Times Cited: 14
Service innovation capability: a systematic literature review and research agenda
Tadhg Blommerde
Service Industries Journal (2023) Vol. 43, Iss. 15-16, pp. 1197-1227
Open Access | Times Cited: 10
Nuances of Sales–Service Ambidexterity across Varied Sales Job Types
Mohamed Sobhy Temerak, Milena Micevski, Selma Kadić‐Maglajlić, et al.
British Journal of Management (2024) Vol. 35, Iss. 4, pp. 1994-2010
Open Access | Times Cited: 3
Does polychronicity among sales employees develop B2B service recovery? A dual assessment through ambidextrous leadership
Bilal Ahmad, Jingbo Yuan, Naeem Akhtar, et al.
Asia Pacific Journal of Marketing and Logistics (2023) Vol. 35, Iss. 11, pp. 2785-2807
Closed Access | Times Cited: 7
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers: a multidimensional justice theory perspective
Bilal Ahmad, Jingbo Yuan, Naeem Akhtar, et al.
Journal of Business and Industrial Marketing (2023) Vol. 39, Iss. 2, pp. 423-437
Closed Access | Times Cited: 7
Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective
M Fujii
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103640-103640
Open Access | Times Cited: 7
Proposing a sales performance motivational framework for B2B sellers in services firms
Rocío Rodríguez, Mornay Roberts-Lombard, Nils M. Høgevold, et al.
European Research on Management and Business Economics (2024) Vol. 30, Iss. 1, pp. 100235-100235
Open Access | Times Cited: 2
Economic Policy of Renewable Energy Adoption, Economic Policy of Digital Technology, Human Resource Management, Business Decision
Ali Raza, Maryam Khokhar, Reyna Esperanza Zea Gordillo, et al.
International Journal of Energy Economics and Policy (2024) Vol. 14, Iss. 2, pp. 642-655
Open Access | Times Cited: 2
Eco-label knowledge versus environmental concern toward consumer's switching intentions for electric vehicles: A roadmap toward green innovation and environmental sustainability
Wan-Li Fang, Yongrong Xin, Zhenhua Zhang
Energy & Environment (2023), pp. 0958305X2311777-0958305X2311777
Closed Access | Times Cited: 5
Inside sales managers’ utilization of cultural controls as part of a sales control portfolio to enhance overall sales performance
Richard Conde, Victor R. Prybutok, Kenneth Thompson, et al.
Journal of Business and Industrial Marketing (2023) Vol. 39, Iss. 2, pp. 273-287
Closed Access | Times Cited: 5
Enhancing Upselling and Cross-Selling in Business-to-Business Markets: The Critical Need to Integrate Customer Service and Sales Functions
Sanket Vatavwala, Bipul Kumar, Arun Sharma
Springer eBooks (2023), pp. 199-216
Closed Access | Times Cited: 4
Does salesperson bricolage matter in fostering service-sales ambidexterity in B2B markets? A perspective through the sales management control system
Bilal Ahmad, Jingbo Yuan, Muhammad Ashfaq, et al.
Industrial Marketing Management (2024) Vol. 121, pp. 115-130
Closed Access | Times Cited: 1
Effects of polychronicity and job embeddedness on productivity of Nigerian University lecturers
Joy Nzeb Lengmang, Reuel J. Dakung, Habila Dogo Auta
Annals of Management and Organization Research (2024) Vol. 6, Iss. 1, pp. 25-42
Open Access | Times Cited: 1
The mediating role of employee ambidexterity and work engagement for talent management and medical representatives’ performance in Indonesian pharmaceutical companies
Muhammad Irfan Nasution, Imas Soemaryani, Yunizar, et al.
Problems and Perspectives in Management (2023) Vol. 21, Iss. 3, pp. 642-655
Open Access | Times Cited: 3
Frontline ambidexterity: a systematic review and future research agenda
Kristina K. Lindsey Hall, Candice L. Marti, Nicole M. Boylan, et al.
Journal of Personal Selling and Sales Management (2023) Vol. 44, Iss. 1, pp. 50-73
Closed Access | Times Cited: 3
Unleashing the mechanism among salesforce control system, salesforce ambidexterity, and emotional exhaustion to enhance the competitive advantage of organizations
Bilal Ahmad, Da Liu, Muhammad Irfan, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 5
Unleashing the Influence of Information Sharing, Technological Openness, and Corporate Innovation on Green Corporate Social Responsibility: A Way Toward Environmental Sustainability
Xin Yi, Arifa Tanveer, Lee Sang Bin, et al.
Energy & Environment (2022) Vol. 35, Iss. 1, pp. 395-417
Closed Access | Times Cited: 5
Do Job Resources Matter for The Sales Force? Enhancing Sales Force Performance and Adaptive Selling Behavior
Imanirrahma Salsabil, Ratih Hurriyati, Puspo Dewi Dirgantari, et al.
JBTI Jurnal Bisnis Teori dan Implementasi (2024) Vol. 14, Iss. 3, pp. 493-510
Open Access
Antecedents and Outcomes of Salesperson Polychronicity in B2B Industries in Malaysia
Hidayu Ahmad, Piaralal S. K, Ahmad A. D, et al.
International Journal of Academic Research in Business and Social Sciences (2024) Vol. 14, Iss. 6
Open Access
Taking an alternate route: redesigning sales management control systems for new product selling
Kohsuke Matsuoka, Hiromune Ishii, Ying Zhu, et al.
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access
A Study on the Influence Mechanism of Sales Control on Cross-purchase Intention from the Perspective of Service-sales Ambidexterity in Household Industry
Yun Han, Zhitao Chen
SHS Web of Conferences (2023) Vol. 154, pp. 01005-01005
Open Access
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