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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings
Dhruv Grewal, Mirja Kroschke, Martin Mende, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 9-25
Closed Access | Times Cited: 120

Showing 1-25 of 120 citing articles:

Transforming the Customer Experience Through New Technologies
Wayne D. Hoyer, Mirja Kroschke, Bernd H. Schmitt, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 57-71
Closed Access | Times Cited: 689
Artificial Intelligence and Marketing: Pitfalls and Opportunities
Arnaud De Bruyn, Vijay Viswanathan, Yean Shan Beh, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 91-105
Open Access | Times Cited: 322
How Technology is Changing Retail
Venkatesh Shankar, Kirthi Kalyanam, Pankaj Setia, et al.
Journal of Retailing (2020) Vol. 97, Iss. 1, pp. 13-27
Closed Access | Times Cited: 316
Ethical framework for Artificial Intelligence and Digital technologies
Mona Ashok, Rohit Madan, Anton Joha, et al.
International Journal of Information Management (2021) Vol. 62, pp. 102433-102433
Open Access | Times Cited: 259
Brave New World? On AI and the Management of Customer Relationships
Barak Libai, Yakov Bart, Sonja Gensler, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 44-56
Open Access | Times Cited: 248
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
Daniel Belanche, Luis V. Casaló, Jeroen Schepers, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2357-2376
Open Access | Times Cited: 217
The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution
Stephanie Noble, Martin Mende, Dhruv Grewal, et al.
Journal of Retailing (2022) Vol. 98, Iss. 2, pp. 199-208
Open Access | Times Cited: 135
Service robots, agency and embarrassing service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Journal of service management (2021) Vol. 33, Iss. 2, pp. 389-414
Open Access | Times Cited: 129
Consumer interaction with cutting-edge technologies: Implications for future research
Nisreen Ameen, Sameer Hosany, Ali Tarhini
Computers in Human Behavior (2021) Vol. 120, pp. 106761-106761
Closed Access | Times Cited: 128
Digitalization driven retail business model innovation: Evaluation of past and avenues for future research trends
Rana Mostaghel, Pejvak Oghazi, Vinit Parida, et al.
Journal of Business Research (2022) Vol. 146, pp. 134-145
Open Access | Times Cited: 123
Artificial intelligence-enabled personalization in interactive marketing: a customer journey perspective
Youjiang Gao, Hongfei Liu
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 5, pp. 663-680
Open Access | Times Cited: 112
I, Robot, You, Consumer: Measuring Artificial Intelligence Types and their Effect on Consumers Emotions in Service
Eleonora Pantano, Daniele Scarpi
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 583-600
Open Access | Times Cited: 102
Trojan horse or useful helper? A relationship perspective on artificial intelligence assistants with humanlike features
Ertuğrul Uysal, Sascha Alavi, Valéry Bezençon
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1153-1175
Open Access | Times Cited: 84
I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
Gabriele Pizzi, Virginia Vannucci, Valentina Mazzoli, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 7, pp. 1372-1387
Open Access | Times Cited: 67
The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service
Khanh Bao Quang Le, László Sajtos, Werner H. Kunz, et al.
Journal of Service Research (2024)
Open Access | Times Cited: 18
Co-Creating New Directions for Service Robots in Hospitality and Tourism
Francesc Fusté‐Forné, Tazim Jamal
Tourism and Hospitality (2021) Vol. 2, Iss. 1, pp. 43-61
Open Access | Times Cited: 82
Challenges and Opportunities for Marketing Scholars in Times of the Fourth Industrial Revolution
Manfred Krafft, László Sajtos, Michael Haenlein
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 1-8
Closed Access | Times Cited: 72
The effects of crowdedness and safety measures on restaurant patronage choices and perceptions in the COVID-19 pandemic
Di Wang, Jun Yao, Brett Martin
International Journal of Hospitality Management (2021) Vol. 95, pp. 102910-102910
Open Access | Times Cited: 71
Appropriate service robots in exchange and communal relationships
Woojung Chang, Kyoungmi Kim
Journal of Business Research (2021) Vol. 141, pp. 462-474
Closed Access | Times Cited: 70
Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures
Giulia Pavone, Lars Meyer‐Waarden, Andréas Munzel
Journal of Interactive Marketing (2022) Vol. 58, Iss. 1, pp. 52-71
Closed Access | Times Cited: 54
Live streaming in tourism and hospitality: a literature review
Katsy J. Lin, Lawrence Hoc Nang Fong, Rob Law
Asia Pacific Journal of Tourism Research (2022) Vol. 27, Iss. 3, pp. 290-304
Closed Access | Times Cited: 52
Fostering positive customer attitudes and usage intentions for scheduling services via chatbots
Daniel Maar, Ekaterina Besson, Hajer Kéfi
Journal of service management (2022) Vol. 34, Iss. 2, pp. 208-230
Closed Access | Times Cited: 39
The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences
Stephanie Noble, Martin Mende
Journal of the Academy of Marketing Science (2023) Vol. 51, Iss. 4, pp. 747-756
Open Access | Times Cited: 35
Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies
Yasser Moustafa Shehawy, Syed Md Faisal Ali Khan, Nasser Khalufi, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104062-104062
Closed Access | Times Cited: 10
Does technology readiness matter? Investigating employee psychological well-being through the lens of social robot anthropomorphism
Nidhi Sehgal, Gunjan Malhotra, Vimi Jham
Journal of Service Theory and Practice (2025)
Closed Access | Times Cited: 1
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