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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Xusen Cheng, Zhang Xiao-ping, Jason Cohen, et al.
Information Processing & Management (2022) Vol. 59, Iss. 3, pp. 102940-102940
Closed Access | Times Cited: 195

Showing 1-25 of 195 citing articles:

Human resource management in the age of generative artificial intelligence: Perspectives and research directions on ChatGPT
Pawan Budhwar, Soumyadeb Chowdhury, Geoffrey Wood, et al.
Human Resource Management Journal (2023) Vol. 33, Iss. 3, pp. 606-659
Open Access | Times Cited: 383
Investigating the Impact of User Trust on the Adoption and Use of ChatGPT: Survey Analysis
Avishek Choudhury, Hamid Shamszare
Journal of Medical Internet Research (2023) Vol. 25, pp. e47184-e47184
Open Access | Times Cited: 201
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 146
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
Xiaoyue Ma, Yudi Huo
Technology in Society (2023) Vol. 75, pp. 102362-102362
Closed Access | Times Cited: 140
Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence
Tae Hyun Baek, Minseong Kim
Telematics and Informatics (2023) Vol. 83, pp. 102030-102030
Closed Access | Times Cited: 126
How do virtual streamers affect purchase intention in the live streaming context? A presence perspective
Wei Gao, Ning Jiang, Qingqing Guo
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103356-103356
Closed Access | Times Cited: 103
Students’ perceptions of using ChatGPT in a physics class as a virtual tutor
Lu Ding, Tong Li, Shiyan Jiang, et al.
International Journal of Educational Technology in Higher Education (2023) Vol. 20, Iss. 1
Open Access | Times Cited: 66
What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective
Hong Chuong Pham, Cong Doanh Duong, Giang Khanh Huyen Nguyen
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103758-103758
Closed Access | Times Cited: 60
Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions
Iryna Pentina, Tianling Xie, Tyler Hancock, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 8, pp. 1593-1614
Closed Access | Times Cited: 57
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
Meng­meng Song, Huixian Zhang, Xinyu Xing, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103323-103323
Closed Access | Times Cited: 55
Antecedents and consequences of travelers' trust towards personalized travel recommendations offered by ChatGPT
Faizan Ali, Buket Yasar, Laiba Ali, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103588-103588
Closed Access | Times Cited: 53
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
Muhammad Farrukh Shahzad, Shuo Xu, Xin An, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103867-103867
Closed Access | Times Cited: 34
How real-time interaction and sentiment influence online sales? Understanding the role of live streaming danmaku
Yihan Zhang, Kai Li, Qian Chen, et al.
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103793-103793
Closed Access | Times Cited: 24
Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective
Ruiqi Yao, Guijie Qi, Zhiqiang Wu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103872-103872
Closed Access | Times Cited: 22
Is AI chatbot recommendation convincing customer? An analytical response based on the elaboration likelihood model
Xiaoyi Zhang, Angelina Lilac Chen, Xinyang Piao, et al.
Acta Psychologica (2024) Vol. 250, pp. 104501-104501
Open Access | Times Cited: 20
Exploring the impact of generative AI-based technologies on learning performance through self-efficacy, fairness & ethics, creativity, and trust in higher education
Muhammad Farrukh Shahzad, Shuo Xu, Hira Zahid
Education and Information Technologies (2024)
Closed Access | Times Cited: 18
Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots
Yi Jiang, Xiangcheng Yang, Tianqi Zheng
Computers in Human Behavior (2022) Vol. 138, pp. 107485-107485
Closed Access | Times Cited: 68
“I Am Here to Assist Your Tourism”: Predicting Continuance Intention to Use AI-based Chatbots for Tourism. Does Gender Really Matter?
Banghui Zhang, Yonghan Zhu, Jie Deng, et al.
International Journal of Human-Computer Interaction (2022) Vol. 39, Iss. 9, pp. 1887-1903
Closed Access | Times Cited: 48
How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model
Yuguang Xie, Kèyù Zhü, Peiyu Zhou, et al.
Computers in Human Behavior (2023) Vol. 148, pp. 107878-107878
Closed Access | Times Cited: 36
Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2244-2271
Open Access | Times Cited: 32
Determinants and consequences of trust in AI-based customer service chatbots
Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim, et al.
Service Industries Journal (2023) Vol. 43, Iss. 9-10, pp. 642-675
Closed Access | Times Cited: 23
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters
Yu Li, Soyeun Olivia Lee
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 15
Evaluating privacy, security, and trust perceptions in conversational AI: A systematic review
Anna Leschanowsky, Silas Rech, Birgit Popp, et al.
Computers in Human Behavior (2024) Vol. 159, pp. 108344-108344
Open Access | Times Cited: 15
Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction
Cheng Zhou, Qian Chang
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103779-103779
Closed Access | Times Cited: 14
Out of the way, human! Understanding post-adoption of last-mile delivery robots
Xin‐Jean Lim, Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123242-123242
Open Access | Times Cited: 13
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