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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Is this smile for real? The role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
Andreas T. Lechner, Michael Paul
Journal of Business Research (2017) Vol. 94, pp. 195-208
Open Access | Times Cited: 61

Showing 1-25 of 61 citing articles:

When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
Yanya Ruan, József Mezei
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103059-103059
Open Access | Times Cited: 127
Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis
Shi Xu, Zheng Cao, Yuanyuan Huo
Tourism Management (2020) Vol. 79, pp. 104099-104099
Open Access | Times Cited: 100
Deconstructing corporate hypocrisy: A delineation of its behavioral, moral, and attributional facets
Tillmann Wagner, Daniel Korschun, Cord-Christian Troebs
Journal of Business Research (2019) Vol. 114, pp. 385-394
Closed Access | Times Cited: 85
Panic buying: The effect of thinking style and situational ambiguity
Halimin Herjanto, Muslim Amin, Elizabeth F. Purington
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102455-102455
Closed Access | Times Cited: 49
Examining the outcomes of influencer activism
Veronica L. Thomas, Kendra Fowler
Journal of Business Research (2022) Vol. 154, pp. 113336-113336
Closed Access | Times Cited: 36
Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences
Babak Taheri, Martin Gannon, Muhammet Kesgin
Service Industries Journal (2019) Vol. 40, Iss. 9-10, pp. 705-725
Open Access | Times Cited: 54
How rational thinking style affects sales promotion effectiveness
Bi Yang, Anna S. Mattila
International Journal of Hospitality Management (2019) Vol. 84, pp. 102335-102335
Closed Access | Times Cited: 43
Service authenticity and its effect on positive emotions
Jong‐Hyeong Kim
Journal of Services Marketing (2021) Vol. 35, Iss. 5, pp. 572-584
Closed Access | Times Cited: 40
Customer response toward employees’ emotional labor in service industry settings
Taeshik Gong, Jungkun Park, Hyowon Hyun
Journal of Retailing and Consumer Services (2019) Vol. 52, pp. 101899-101899
Closed Access | Times Cited: 40
Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity
Andreas T. Lechner, Frank Mathmann
Journal of Service Research (2020) Vol. 24, Iss. 2, pp. 284-300
Open Access | Times Cited: 39
Masked smiles matter – employee verbal expertise and emotion display during COVID-19
Verena Hofmann, Nicola Stokburger-Sauer, Anna Teresa Wanisch, et al.
Service Industries Journal (2021) Vol. 41, Iss. 1-2, pp. 107-137
Open Access | Times Cited: 27
Robot service failure: the double-edged sword effect of emotional labor in service recovery
Yunxia Shi, Rumeng Zhang, Chunhao Ma, et al.
Journal of Service Theory and Practice (2022) Vol. 33, Iss. 1, pp. 72-88
Closed Access | Times Cited: 21
Enhancing eWOM effectiveness: the interplay of endorsement styles and emoji in digital persuasion
Yuzhi Wei, Huili Yan, Chenxin Shen, et al.
International Journal of Contemporary Hospitality Management (2025)
Closed Access
Invisible to influential: customer emotional labour’s impact on luxury services
Jungkun Park, Yuhsuan Chen
International Journal of Retail & Distribution Management (2025)
Closed Access
Decoding influencer authenticity: the CueSphere model of extrinsic cues
Nguyễn Quỳnh, Long Thang Van Nguyen, Nguyen Hoang Thuan, et al.
Journal of Services Marketing (2025) Vol. 39, Iss. 10, pp. 32-51
Closed Access
Exploring the effect of line manager gratitude expression on employees’ knowledge hiding and unethical pro-supervisor behaviors
Chenqian Xu, Zhu Yao
Journal of Knowledge Management (2025)
Closed Access
The effect of ad smiles on consumer attitudes and intentions: Influence of model gender and consumer gender
Rohit H. Trivedi, Thorsten Teichert
Journal of Business Research (2019) Vol. 99, pp. 197-205
Open Access | Times Cited: 29
Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance
Andreas T. Lechner, Frank Mathmann, Michael Paul
Journal of Service Research (2020) Vol. 25, Iss. 2, pp. 211-226
Open Access | Times Cited: 27
Financial Self-Efficacy and Disposition Effect in Investors: The Mediating Role of Versatile Cognitive Style
Song Tang, Shimin Huang, Jia Zhu, et al.
Frontiers in Psychology (2019) Vol. 9
Open Access | Times Cited: 26
Engaging customers with employees in service encounters
Haw‐Yi Liang, Chih‐Ying Chu, Jiun‐Sheng Chris Lin
Journal of service management (2020) Vol. 31, Iss. 6, pp. 1071-1105
Closed Access | Times Cited: 26
Fostering engagement among emotionally exhausted frontline employees in financial services sector
Gurjeet Kaur Sahi, Sanjit Kumar Roy, Tisha Singh
Journal of Service Theory and Practice (2022) Vol. 32, Iss. 3, pp. 400-431
Closed Access | Times Cited: 15
Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness
Kristina K. Lindsey Hall, Susana Jaramillo, Thomas L. Baker, et al.
Journal of Services Marketing (2020) Vol. 35, Iss. 3, pp. 367-380
Closed Access | Times Cited: 23
Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness
Stephan Olk, Jörg Lindenmeier, Dieter K. Tscheulin, et al.
Journal of Retailing and Consumer Services (2020) Vol. 58, pp. 102316-102316
Closed Access | Times Cited: 21
Pitching with your heart (on your sleeve): Getting to the heart of how display authenticity matters in crowdfunding
Pyayt P. Oo, Thomas H. Allison
Journal of Small Business Management (2022) Vol. 62, Iss. 3, pp. 1148-1186
Closed Access | Times Cited: 14
The Impact of Environmental Stimuli on Hotel Service Employees’ Service Sabotage—Mediation Role of Emotional Intelligence and Emotional Dissonance
Habib Alipour, Shahrzad Amelshahbaz, Farzad Safaeimanesh, et al.
Sustainability (2021) Vol. 13, Iss. 2, pp. 876-876
Open Access | Times Cited: 17
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