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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer relationship management capabilities and social media technology use: Consequences on firm performance
Florin Sabin Foltean, Simona Mihaela Trif, Daniela Liliana Tuleu
Journal of Business Research (2018) Vol. 104, pp. 563-575
Closed Access | Times Cited: 190

Showing 1-25 of 190 citing articles:

Setting the future of digital and social media marketing research: Perspectives and research propositions
Yogesh K. Dwivedi, Elvira Ismagilova, David L. Hughes, et al.
International Journal of Information Management (2020) Vol. 59, pp. 102168-102168
Open Access | Times Cited: 1748
“In A.I. we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”
Seounmi Youn, Seung‐A Annie Jin
Computers in Human Behavior (2021) Vol. 119, pp. 106721-106721
Closed Access | Times Cited: 192
Strategic use of social media within business-to-business (B2B) marketing: A systematic literature review
Severina Cartwright, Hongfei Liu, Chris Raddats
Industrial Marketing Management (2021) Vol. 97, pp. 35-58
Open Access | Times Cited: 163
Using confirmatory composite analysis to assess emergent variables in business research
Jörg Henseler, Florian Schuberth
Journal of Business Research (2020) Vol. 120, pp. 147-156
Open Access | Times Cited: 157
Effects of entrepreneurial orientation on social media adoption and SME performance: The moderating role of innovation capabilities
Mingyue Fan, Sikandar Ali Qalati, Muhammad Aamir Shafique Khan, et al.
PLoS ONE (2021) Vol. 16, Iss. 4, pp. e0247320-e0247320
Open Access | Times Cited: 109
Role of big data capabilities in enhancing competitive advantage and performance in the hospitality sector: Knowledge-based dynamic capabilities view
Jeou‐Shyan Horng, Chih‐Hsing Liu, Sheng-Fang Chou, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 51, pp. 22-38
Closed Access | Times Cited: 72
Strategic use of social media in marketing and financial performance: The B2B SME context
Guangming Cao, Jay Weerawardena
Industrial Marketing Management (2023) Vol. 111, pp. 41-54
Open Access | Times Cited: 47
The empirical study of digital marketing strategy and performance in small and medium-sized enterprises (SMEs)
Chih‐Wen Wu, Dolores Botella‐Carrubi, Cristina Blanco González‐Tejero
Technological Forecasting and Social Change (2024) Vol. 200, pp. 123142-123142
Closed Access | Times Cited: 26
Social media, customer engagement, and sales organizations: A research agenda
Raj Agnihotri
Industrial Marketing Management (2020) Vol. 90, pp. 291-299
Closed Access | Times Cited: 127
Big data and firm performance: The roles of market-directed capabilities and business strategy
Samppa Suoniemi, Lars Meyer‐Waarden, Andréas Munzel, et al.
Information & Management (2020) Vol. 57, Iss. 7, pp. 103365-103365
Open Access | Times Cited: 120
Impact of corporate sustainable practices, government initiative, technology usage, and organizational culture on automobile industry sustainable performance
Massoud Moslehpour, Ka Yin Chau, Yu-Te Tu, et al.
Environmental Science and Pollution Research (2022) Vol. 29, Iss. 55, pp. 83907-83920
Closed Access | Times Cited: 66
Customer relationship management and its impact on entrepreneurial marketing: a literature review
Vicente Guerola-Navarro, Hermenegildo Gil-Gómez, Raúl Oltra-Badenes, et al.
International Entrepreneurship and Management Journal (2022) Vol. 20, Iss. 2, pp. 507-547
Open Access | Times Cited: 64
A clarification of confirmatory composite analysis (CCA)
Geoffrey S. Hubona, Florian Schuberth, Jörg Henseler
International Journal of Information Management (2021) Vol. 61, pp. 102399-102399
Open Access | Times Cited: 63
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital
Omar S. Itani, Vishag Badrinarayanan, Deva Rangarajan
European Journal of Marketing (2022) Vol. 57, Iss. 3, pp. 683-717
Closed Access | Times Cited: 63
Technology readiness of B2B firms and AI-based customer relationship management capability for enhancing social sustainability performance
Muhammad Sabbir Rahman, Surajit Bag, Shivam Gupta, et al.
Journal of Business Research (2022) Vol. 156, pp. 113525-113525
Open Access | Times Cited: 63
Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms: The role of salesperson self-determination needs
Omar S. Itani, Ashish Kalra, Jen Riley
Information & Management (2022) Vol. 59, Iss. 3, pp. 103621-103621
Closed Access | Times Cited: 56
From CRM to social CRM: A bibliometric review and research agenda for consumer research
Rodrigo Perez‐Vega, Paul Hopkinson, Aishwarya Singhal, et al.
Journal of Business Research (2022) Vol. 151, pp. 1-16
Open Access | Times Cited: 53
Examining the research on social media in business-to-business marketing with a focus on sales and the selling process
Bipul Kumar, Arun Sharma
Industrial Marketing Management (2022) Vol. 102, pp. 122-140
Closed Access | Times Cited: 45
Analysing e-entrepreneurial intention from the theory of planned behaviour: the role of social media use and perceived social support
Hussam Al Halbusi, Pedro Soto‐Acosta, Simona Popa
International Entrepreneurship and Management Journal (2023) Vol. 19, Iss. 4, pp. 1611-1642
Closed Access | Times Cited: 25
Social media integration: An opportunity for SMEs sustainability
Emmanuel Bruce, Solomon Abekah Keelson, John Amoah, et al.
Cogent Business & Management (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 23
Fostering Corporate Entrepreneurship with the use of social media tools
Rodrigo Martín‐Rojas, Aurora Garrido‐Moreno, Victor Jesús García Morales
Journal of Business Research (2019) Vol. 112, pp. 396-412
Open Access | Times Cited: 69
Social Media use and value creation in the digital landscape: a dynamic-capabilities perspective
Aurora Garrido‐Moreno, Victor Jesús García Morales, Stephen F. King, et al.
Journal of service management (2020) Vol. 31, Iss. 3, pp. 313-343
Open Access | Times Cited: 63
Shaping Digital Innovation Via Digital-related Capabilities
Mina Nasiri, Minna Saunila, Juhani Ukko, et al.
Information Systems Frontiers (2020) Vol. 25, Iss. 3, pp. 1063-1080
Open Access | Times Cited: 60
A mediated–moderated model for social media adoption and small and medium‐sized enterprise performance in emerging countries
Sikandar Ali Qalati, Dragana Ostic, Shuibin Gu, et al.
Managerial and Decision Economics (2021) Vol. 43, Iss. 3, pp. 846-861
Closed Access | Times Cited: 52
A social CRM analytic framework for improving customer retention, acquisition, and conversion
Soumaya Lamrhari, Hassan El Ghazi, Mourad Oubrich, et al.
Technological Forecasting and Social Change (2021) Vol. 174, pp. 121275-121275
Closed Access | Times Cited: 51
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