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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement
Denghua Yuan, Zhibin Lin, Raffaele Filieri, et al.
Journal of Business Research (2020) Vol. 115, pp. 38-47
Open Access | Times Cited: 103

Showing 1-25 of 103 citing articles:

Consumer engagement in social media brand communities: A literature review
Zélia Raposo Santos, Christy M.K. Cheung, Pedro S. Coelho, et al.
International Journal of Information Management (2021) Vol. 63, pp. 102457-102457
Open Access | Times Cited: 170
Mobile apps for healthy living: Factors influencing continuance intention for health apps
Min Yan, Raffaele Filieri, Elisabetta Raguseo, et al.
Technological Forecasting and Social Change (2021) Vol. 166, pp. 120644-120644
Open Access | Times Cited: 128
Brand communities: A literature review and future research agendas using TCCM approach
Debashree Roy Bhattacharjee, Debasis Pradhan, Kunal Swani
International Journal of Consumer Studies (2021) Vol. 46, Iss. 1, pp. 3-28
Closed Access | Times Cited: 83
Brand betrayal, post-purchase regret, and consumer responses to hedonic versus utilitarian products: The moderating role of betrayal discovery mode
Maleeha Shahid Sameeni, Wasim Ahmad, Raffaele Filieri
Journal of Business Research (2021) Vol. 141, pp. 137-150
Closed Access | Times Cited: 69
Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector
Shuyang Li, Yichuan Wang, Raffaele Filieri, et al.
Tourism Management (2021) Vol. 90, pp. 104485-104485
Open Access | Times Cited: 57
Digital marketing capability: the mystery of business capabilities
Darlin Apasrawirote, Kritcha Yawised, Paisarn Muneesawang
Marketing Intelligence & Planning (2022) Vol. 40, Iss. 4, pp. 477-496
Closed Access | Times Cited: 42
Love the star, love the team? The spillover effect of athlete sub brand to team brand advocacy in online brand communities
Amy Wong, Y. Y. Hung
Journal of Product & Brand Management (2022) Vol. 32, Iss. 2, pp. 343-359
Closed Access | Times Cited: 42
Examining the relationships between brand authenticity, perceived value, and brand forgiveness: The role of cross-cultural happiness
Christina Papadopoulou, Merve VARDARSUYU, Pejvak Oghazi
Journal of Business Research (2023) Vol. 167, pp. 114154-114154
Open Access | Times Cited: 25
Is virtual streamer useful? Effect of streamer type on consumer brand forgiveness when streamers make inappropriate remarks
Jifei Xie, Haoyu Wu, Kexi Liu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103899-103899
Closed Access | Times Cited: 11
Customer brand engagement during service lockdown
Linda D. Hollebeek, Dale L. Smith, Edward Kasabov, et al.
Journal of Services Marketing (2020) Vol. 35, Iss. 2, pp. 201-209
Open Access | Times Cited: 66
The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry
Van Thanh Nguyen, Lê Thái Phong, Nguyen Thi Khanh
Consumer Behavior in Tourism and Hospitality (2023) Vol. 18, Iss. 3, pp. 293-305
Closed Access | Times Cited: 22
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 22
Promoting customer value co-creation through social capital in online brand communities: The mediating role of member inspiration
Yao Cao, Jialing Lin, Zhimin Zhou
Computers in Human Behavior (2022) Vol. 137, pp. 107440-107440
Closed Access | Times Cited: 27
Role of customer perceived brand ethicality in inducing engagement in online brand communities
Vikas Kumar, Vikrant Kaushal, Shashi Shashi
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103184-103184
Closed Access | Times Cited: 26
Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model
Ruhul Amin, Md. Alamgir Hossain, Md. Minhaj Uddin, et al.
Healthcare (2022) Vol. 10, Iss. 7, pp. 1327-1327
Open Access | Times Cited: 25
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles
Ibrahim Alnawas, Amr Al Khateeb, Allam Abu Farha, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 5, pp. 1691-1712
Open Access | Times Cited: 25
Buffering B2B service failure: The role of customer engagement
Sean Sands, Colin Campbell, Carla Ferraro, et al.
Industrial Marketing Management (2022) Vol. 103, pp. 47-60
Open Access | Times Cited: 24
Does brand attachment protect consumer–brand relationships after brand misconduct in retail banking?
Anwar Sadat Shimul, Anisur R. Faroque, Isaac Cheah
International Journal of Bank Marketing (2023) Vol. 42, Iss. 2, pp. 183-204
Open Access | Times Cited: 14
Consumer–brand relationships and social distance: A construal level theory perspective
Jing Luan, Raffaele Filieri, Jie Xiao, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 7, pp. 1299-1315
Closed Access | Times Cited: 13
Digital consumer engagement in a social network: A literature review applying TCCM framework
Winee Saikia, Abhigyan Bhattacharjee
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Open Access | Times Cited: 13
Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization
Andreawan Honora, Kai-Yu Wang, Wen‐Hai Chih
Internet Research (2024)
Closed Access | Times Cited: 5
The role of customer forgiveness and perceived justice in restoring relationships with customers
Andreawan Honora, Kaiyu Wang, Wen‐Hai Chih
Service Business (2024) Vol. 18, Iss. 3-4, pp. 363-393
Closed Access | Times Cited: 5
Online Buyers and Open Innovation: Security, Experience, and Satisfaction
Luis Enrique Valdez-Juárez, Dolores Gallardo‐Vázquez, Elva Alicia Ramos-Escobar
Journal of Open Innovation Technology Market and Complexity (2021) Vol. 7, Iss. 1, pp. 37-37
Open Access | Times Cited: 30
Stimulating Customer Inspiration Through Online Brand Community Climates: The Mediating Role of Customer Interaction
Yao Cao, Zhimin Zhou, Salman Majeed
Frontiers in Psychology (2021) Vol. 12
Open Access | Times Cited: 29
We stand by our brand: Consumers’ post-food safety crisis purchase intention and moral reasoning
Heyao Yu, Tiffany S. Legendre, Jing Ma
Journal of Business Research (2021) Vol. 132, pp. 79-87
Closed Access | Times Cited: 27
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