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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning
Jianjun Zhu, Yung‐Chun Chang, Chih‐Hao Ku, et al.
Journal of Business Research (2020) Vol. 129, pp. 860-877
Closed Access | Times Cited: 45

Showing 1-25 of 45 citing articles:

Exploring the challenges of remote work on Twitter users' sentiments: From digital technology development to a post-pandemic era
José Ramón Saura, Domingo Ribeiro Soriano, Pablo Zegarra Saldaña
Journal of Business Research (2022) Vol. 142, pp. 242-254
Open Access | Times Cited: 168
Sentiment analysis and opinion mining on educational data: A survey
Thanveer Shaik, Xiaohui Tao, Christopher Dann, et al.
Natural Language Processing Journal (2022) Vol. 2, pp. 100003-100003
Open Access | Times Cited: 95
How much is the view from the window worth? Machine learning-driven hedonic pricing model of the real estate market
Tomasz Potrawa, Anastasija Tetereva
Journal of Business Research (2022) Vol. 144, pp. 50-65
Open Access | Times Cited: 58
Forecasting sustainability of healthcare supply chains using deep learning and network data envelopment analysis
Majid Azadi, Saeed Yousefi, Reza Farzipoor Saen, et al.
Journal of Business Research (2022) Vol. 154, pp. 113357-113357
Closed Access | Times Cited: 47
Managerial response strategies to eWOM: A framework and research agenda for webcare
Ana Isabel Lopes, Nathalie Dens, Patrick De Pelsmacker, et al.
Tourism Management (2023) Vol. 98, pp. 104739-104739
Open Access | Times Cited: 31
Determining directions of service quality management using online review mining with interpretable machine learning
Jongkyung Shin, Junegak Joung, Chiehyeon Lim
International Journal of Hospitality Management (2024) Vol. 118, pp. 103684-103684
Open Access | Times Cited: 14
Big data in tourism marketing: past research and future opportunities
Sofía Blanco-Moreno, Ana María González Fernández, Pablo Antonio Muñoz Gallego
Spanish Journal of Marketing - ESIC (2023) Vol. 28, Iss. 3, pp. 266-286
Open Access | Times Cited: 17
Machine Learning and Marketing: A Systematic Literature Review
Vannessa Duarte, Sergio Zúñiga-Jara, Sergio Contreras
IEEE Access (2022) Vol. 10, pp. 93273-93288
Open Access | Times Cited: 26
Consumer Product Recommendation System Using Adapted PSO With Federated Learning Method
Ganesh Gopal Devarajan, Senthil Murugan Nagarajan, A. Daniel, et al.
IEEE Transactions on Consumer Electronics (2023) Vol. 70, Iss. 1, pp. 2708-2715
Closed Access | Times Cited: 14
Fuzzy rough nearest neighbour methods for detecting emotions, hate speech and irony
Olha Kaminska, Chris Cornelis, Véronique Hoste
Information Sciences (2023) Vol. 625, pp. 521-535
Open Access | Times Cited: 13
Classification of reviews of e-healthcare services to improve patient satisfaction: Insights from an emerging economy
Nikhil Dhakate, Rohit Joshi
Journal of Business Research (2023) Vol. 164, pp. 114015-114015
Open Access | Times Cited: 13
Exploring Latent Characteristics of Fake Reviews and Their Intermediary Role in Persuading Buying Decisions
Rahul Kumar, Shubhadeep Mukherjee, Nripendra P. Rana
Information Systems Frontiers (2023) Vol. 26, Iss. 3, pp. 1091-1108
Open Access | Times Cited: 11
Explaining tourist revisit intention using natural language processing and classification techniques
Andreas Gregoriades, María Pampaka, Herodotos Herodotou, et al.
Journal Of Big Data (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 11
Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses
Xun Xu, Yiru Wang, Qingyun Zhu, et al.
International Journal of Information Management (2023) Vol. 75, pp. 102733-102733
Closed Access | Times Cited: 11
A dynamic ensemble selection method for bank telemarketing sales prediction
Yi Feng, Yunqiang Yin, Dujuan Wang, et al.
Journal of Business Research (2021) Vol. 139, pp. 368-382
Open Access | Times Cited: 24
Exploring the effect of digital CSR communication on firm performance: A deep learning approach
Shuihua Han, Zhenyuan Liu, Ziyue Deng, et al.
Decision Support Systems (2023) Vol. 176, pp. 114047-114047
Open Access | Times Cited: 10
Sentiment Analysis and Emotional Recognition
Preeti Rani, Devendra Mohan, Satya Prakash Yadav, et al.
IGI Global eBooks (2025), pp. 283-302
Closed Access
Digital voice of customer adoption, customer satisfaction and firm performance: the moderating role of customer trust in Jordan’s service sector
Luay Jum’a
International Journal of Quality & Reliability Management (2025)
Closed Access
Visual narratives and audience engagement: edutainment interactive strategies with computer vision and natural language processing
Xinyue Hao, Sijo Valayakkad Manikandan, Emrah Demir, et al.
Journal of Research in Interactive Marketing (2025)
Closed Access
Propagation of online consumer perceived negativity: Quantifying the effect of supply chain underperformance on passenger car sales
A.R. Singh, Mamata Jenamani, Jitesh J. Thakkar, et al.
Journal of Business Research (2021) Vol. 132, pp. 102-114
Closed Access | Times Cited: 23
How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19
Cristina Mele, Marialuisa Marzullo, Swapnil Morandé, et al.
Service Science (2022) Vol. 14, Iss. 2, pp. 77-89
Closed Access | Times Cited: 16
Cultural differences in hospitality service evaluations: mining insights of user generated content
Chong Guan, Y. Y. Hung, Wenting Liu
Electronic Markets (2022) Vol. 32, Iss. 3, pp. 1061-1081
Closed Access | Times Cited: 15
Evaluating Airport Service Quality Based on the Statistical and Predictive Analysis of Skytrax Passenger Reviews
Mohammed Alanazi, Jun Li, Karl W. Jenkins
Applied Sciences (2024) Vol. 14, Iss. 20, pp. 9472-9472
Open Access | Times Cited: 2
User-Specific Loyalty Measure and Prediction Using Deep Neural Network From Twitter Data
Siddhaling Urolagin, Saifali Patel
IEEE Transactions on Computational Social Systems (2023) Vol. 11, Iss. 1, pp. 1046-1061
Closed Access | Times Cited: 6
Product design opportunity identification through mining the critical minority of customer online reviews
Yupeng Li, Yanan Dong, Yu Wang, et al.
Electronic Commerce Research (2023)
Closed Access | Times Cited: 6
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